z1812 Posted March 29, 2021 Share Posted March 29, 2021 I had an issue with CMFI where I was getting a message that I was missing 3 breeze files. I messed about to see if I could sort it out with no luck. So I filled out a Help Desk form outlining the problem, and since it was Sunday I didn't expected an answer until later in the week. 1 hour and 15 minutes afterwards I had a reply from John Costello........on a Sunday. He had taken the trouble to provide a download for me of the 3 files I needed. What great service!! Unbelievable. 6 Quote Link to comment Share on other sites More sharing options...
mjkerner Posted March 29, 2021 Share Posted March 29, 2021 Elvis is the best! 3 Quote Link to comment Share on other sites More sharing options...
Sandokan Posted March 29, 2021 Share Posted March 29, 2021 Hear, hear! 0 Quote Link to comment Share on other sites More sharing options...
kohlenklau Posted March 29, 2021 Share Posted March 29, 2021 I fully agree. I have had to ask for old activation keys. I experienced exactly what you did! :-) Rapid service on a weekend, always friendly and very comprehensive. Thank you @BFCElvis 1 Quote Link to comment Share on other sites More sharing options...
Megalon Jones Posted March 29, 2021 Share Posted March 29, 2021 Yeah. These guys have helped me out on a couple of occasions. Indy rules, corporate drools. 0 Quote Link to comment Share on other sites More sharing options...
IICptMillerII Posted March 29, 2021 Share Posted March 29, 2021 A few years ago Elvis helped me out on Christmas Eve. I've always had a ton of respect for him. The man is a machine! 1 Quote Link to comment Share on other sites More sharing options...
Gnaeus Posted March 29, 2021 Share Posted March 29, 2021 My experience as well. And the cause was my doltishness. Very appreciative of his patience. 0 Quote Link to comment Share on other sites More sharing options...
Dynaman216 Posted March 29, 2021 Share Posted March 29, 2021 Ditto the others, help desk service with BF has always been top notch. 0 Quote Link to comment Share on other sites More sharing options...
Aragorn2002 Posted March 29, 2021 Share Posted March 29, 2021 I absolutely agree. Top notch. 0 Quote Link to comment Share on other sites More sharing options...
AlexUK Posted March 29, 2021 Share Posted March 29, 2021 Yup, agree! 0 Quote Link to comment Share on other sites More sharing options...
Vergeltungswaffe Posted March 29, 2021 Share Posted March 29, 2021 0 Quote Link to comment Share on other sites More sharing options...
BornGinger Posted March 30, 2021 Share Posted March 30, 2021 (edited) 9 hours ago, mjkerner said: Elvis is the best! Isn't that something similar to what you used to say to your teacher to avoid having to go up and write on the blackboard? "You know what, Ma'm (Sir)? Among all the teachers in school, you're the best. Edited March 30, 2021 by BornGinger 0 Quote Link to comment Share on other sites More sharing options...
Artkin Posted March 30, 2021 Share Posted March 30, 2021 Agreed the help desk is nuts at replying quickly anyday, anytime. I was actually thinking of how much Elvis deserves a tip, especially lately. 0 Quote Link to comment Share on other sites More sharing options...
BFCElvis Posted March 30, 2021 Share Posted March 30, 2021 Thank youse guys. It's very kind of you to say. I have been on the other side of tech support. So, I know what it feels like. I always think that if I'm in front of a computer then I'm on duty....no matter what day or time it is. And I'm in front of a computer a lot. #ineedalife 0 Quote Link to comment Share on other sites More sharing options...
Aragorn2002 Posted March 30, 2021 Share Posted March 30, 2021 38 minutes ago, BFCElvis said: Thank youse guys. It's very kind of you to say. I have been on the other side of tech support. So, I know what it feels like. I always think that if I'm in front of a computer then I'm on duty....no matter what day or time it is. And I'm in front of a computer a lot. #ineedalife I'm beginning to realize how hard you're working for us. I've been pretty unreasonable towards you in the recent past, mainly out of frustration because of the delay of Fire and Rubble. And although I know that you won't lose sleep over that, I think apologies are in order. 2 Quote Link to comment Share on other sites More sharing options...
mjkerner Posted March 30, 2021 Share Posted March 30, 2021 Good man, Aragorn! 0 Quote Link to comment Share on other sites More sharing options...
ratdeath Posted March 30, 2021 Share Posted March 30, 2021 1 hour ago, BFCElvis said: Thank youse guys. It's very kind of you to say. I have been on the other side of tech support. So, I know what it feels like. I always think that if I'm in front of a computer then I'm on duty....no matter what day or time it is. And I'm in front of a computer a lot. #ineedalife This is my computer. There are many like it but this one is mine. My computer is my best friend. It is my life. I must master it as I must master my life. Without me, my computer is useless. Without my computer I am useless. :) 4 Quote Link to comment Share on other sites More sharing options...
mjkerner Posted March 30, 2021 Share Posted March 30, 2021 29 minutes ago, ratdeath said: This is my computer. There are many like it but this one is mine. My computer is my best friend. It is my life. I must master it as I must master my life. Without me, my computer is useless. Without my computer I am useless. Good one, ratdeath! 0 Quote Link to comment Share on other sites More sharing options...
Freyberg Posted March 31, 2021 Share Posted March 31, 2021 Agreed - the times I've needed tech support, it's always been prompt and effective 0 Quote Link to comment Share on other sites More sharing options...
Vacillator Posted March 31, 2021 Share Posted March 31, 2021 On 3/30/2021 at 5:53 PM, Aragorn2002 said: I'm beginning to realize how hard you're working for us. I've been pretty unreasonable towards you in the recent past, mainly out of frustration because of the delay of Fire and Rubble. And although I know that you won't lose sleep over that, I think apologies are in order. Good words, well said. @BFCElvis is second to none with his support, and I suspect any delays are not of his making . 0 Quote Link to comment Share on other sites More sharing options...
Dr.Fusselpulli Posted April 6, 2021 Share Posted April 6, 2021 Yes, I agree. I had to use the technical support 2 or 3 times in the last couple of years, and it was always top notch, very good elaborate support. 0 Quote Link to comment Share on other sites More sharing options...
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