Yes, I have watched the footage of his tandem jump on the BBC a couple of times. An old girlfriend of mine emigrated to The Netherlands in the 1980's. During the 1990's she ran a restaurant in a village just off of "Hell's Highway", every September she would have veterans in there.
Yes, it is. And a lot of us face the same problems, so don't think that it is happening to you because you are new. Hopefully, there will be a fix before too long. BFC are aware of the specific problem and trying to get it sorted out.