Madmatt Posted September 21, 2002 Share Posted September 21, 2002 Due to a recent change in European retail requirements, the printed manual included with the European version of Combat Mission: Barbarossa to Berlin, distributed by CDV, contains fewer pages than the version which ships from the Battlefront.com website. The manual's size is limited by the restriction that it must fit into a DVD box, the new European standard for retail software packaging. The pages which could not fit into the printed manual are included on the CD-ROM in PDF format. Neither Battlefront nor CDV is happy about this arrangement, but it is required of us by retail locations so they can maximize their shelf space through exclusive use of DVD boxes for all new game releases. We regret that it must be this way and wish to extend an option for those of you who feel that a full-sized printed manual is a "must have". Although it is not a perfect solution, we are offering to sell a copy of the full-sized, 266-page English language manual to any CDV customer who wishes it. All we ask in return is that our costs be reimbursed. DETAILS AND INSTRUCTIONS You must follow the instructions fully and in the correct order! Failure to do so could delay your manual shipment by several weeks! 1. Place an order online for the Combat Mission: Barbarossa to Berlin Replacement Manual (English Language). Your credit card will be instantly charged $10 ($3 for the manual plus the shipping and handling charge of $7 for Europe). 2. Tear off the cover page of the CDV Combat Mission: Barbarossa to Berlin Game Manual (any language), and mail it along with your full name and shipping address, to the following address: ATTN: Scott Kea/Moran 461 Avenue D Williston, VT 05495 USA 3. Once we have received the CDV manual cover and verified payment your replacement manual will be shipped out of our warehouse in Ireland. 4. We will only allow ONE Replacement Manual per CDV Cover sent in. For example, If you want to order three Replacement Manuals you will need to send us three CDV Cover Pages. 5. You MUST send us the front cover of the original CDV version game manual along with your full name and mailing address. Failure to do so will result in a lengthy delay or cancellation of the order. The whole process should take about 2 weeks. CDV Customer CMBB Replacement Manual Info and Order Page Link to comment Share on other sites More sharing options...
Soddball Posted September 21, 2002 Share Posted September 21, 2002 Thanks for your hard work. Only 14 days until I can buy the game,now. Link to comment Share on other sites More sharing options...
von shrad Posted September 21, 2002 Share Posted September 21, 2002 Now that is customer service. Going above and beyond the call to make something work. Just like the reply I received today from Madmatt 15 minutes after my initial e-mail. Fan-tastic. Way to go BFC and Madmatt. von shrad, drifting in the Astral Plane Link to comment Share on other sites More sharing options...
aka_tom_w Posted September 21, 2002 Share Posted September 21, 2002 Thats GREAT I think that is EXCEPTIONAL customer service from a Video Game company that is really only 5 guys doing the BEST they can to make the kinds of games THEY THEMSELVES enjoy playing. (Isn't that what CMBO was all about in the first place?) Anyway... Where are the dissenters now?? For $10 US you can get the manual and thats mostly shipping and handling, AND they might even be losing money on the deal (I hope not) to keep some folks happy. That is a GREAT announcement, given the amount of wailing that was going on here recently! -tom w [ September 21, 2002, 02:48 PM: Message edited by: aka_tom_w ] Link to comment Share on other sites More sharing options...
Madmatt Posted September 21, 2002 Author Share Posted September 21, 2002 Originally posted by von shrad: Now that is customer service. Going above and beyond the call to make something work. Just like the reply I received today from Madmatt 15 minutes after my initial e-mail. Fan-tastic. Way to go BFC and Madmatt. von shrad, drifting in the Astral PlaneAhem, Actually your email arrived to me at 1:38pm and I answered at 1:43pm. Thats FIVE minutes, not 15...Please make note of that in the future. Madmatt Link to comment Share on other sites More sharing options...
von shrad Posted September 21, 2002 Share Posted September 21, 2002 I have to quit living my life on bar time. von shrad Link to comment Share on other sites More sharing options...
ParaBellum Posted September 21, 2002 Share Posted September 21, 2002 Lol! You guys are fantastic! If any of you ever have to visit CDV in Karlsruhe and want to make short trip to beautiful ol'Heidelberg, I'd make sure you wouldn't regret it... Link to comment Share on other sites More sharing options...
KG_Jag Posted September 21, 2002 Share Posted September 21, 2002 Your high level of customer service and response to customer concerns is noted and appreciated, even by those of us who do/will not have the manual problem. Good show! Link to comment Share on other sites More sharing options...
Madmatt Posted September 21, 2002 Author Share Posted September 21, 2002 Originally posted by ParaBellum: Lol! You guys are fantastic! If any of you ever have to visit CDV in Karlsruhe and want to make short trip to beautiful ol'Heidelberg, I'd make sure you wouldn't regret it... Where was that offer LAST week when I was in Germany?!? Sheesh, I never get no respect... Madmatt Link to comment Share on other sites More sharing options...
Coffin 'Enry Posted September 21, 2002 Share Posted September 21, 2002 Matt, I am impressed. Not perfect, but a fast and effective solution to an annoying problem not of your making, thank you and the team. When the inevitable complaints from some of my fellow Brits and chaps from Europe turn up on this thread ("Oh, we have to pay for something the Americans get for free" etc. etc.) I really do think that this time you should just tell them to piss off. The amount of such dripping on this board in recent days has gone beyond the reasonable. Thanks again Link to comment Share on other sites More sharing options...
ParaBellum Posted September 21, 2002 Share Posted September 21, 2002 Originally posted by Madmatt: </font><blockquote>quote:</font><hr />Originally posted by ParaBellum: Lol! You guys are fantastic! If any of you ever have to visit CDV in Karlsruhe and want to make short trip to beautiful ol'Heidelberg, I'd make sure you wouldn't regret it... Where was that offer LAST week when I was in Germany?!? Sheesh, I never get no respect... Madmatt</font> Link to comment Share on other sites More sharing options...
Apache Posted September 21, 2002 Share Posted September 21, 2002 Excellent response, and speedy too. As I said in an earlier thread, most other software houses wouldn't have given two hoots. Not sure who aka_tom_w (or whatever) is referring to as dissenters mind. If he means those that immediately started to slam BTS fair enough. If he means those who were bothered by this, take note - you don't ask, you don't get! And BTW 'Coffin' some people may indeed adopt that view, albeit I think it would be totally unreasonable to do so. However if they do, they may wish to post accordingly. If that happens, perhaps you should take your own advice. It is a forum after all. AFAIK reading every thread isn't obligatory. Or do you teach intolerance. [ September 21, 2002, 03:45 PM: Message edited by: Apache ] Link to comment Share on other sites More sharing options...
PawBroon Posted September 21, 2002 Share Posted September 21, 2002 BUMP since it was such a big issue. Thanks BFC for your usual level of dedication and level headedness... Link to comment Share on other sites More sharing options...
Michael Emrys Posted September 21, 2002 Share Posted September 21, 2002 Nice work, Matt and BFC, but... Originally posted by Madmatt: 4. We will only allow ONE Replacement Manual per CDV Cover sent in. For example, If you want to order three Replacement Manuals you will need to send us three CDV Cover Pages....I can see it now: European CM fans slipping into retail stores, surreptitiously opening CMBB boxes, ripping the covers off of manuals and quietly replacing the boxes on the shelves. After hastily stuffing the covers into oversized pockets sewn into the linings of their coats for that purpose, they walk out past the store clerk whistling nervously. Michael Link to comment Share on other sites More sharing options...
Mace Posted September 22, 2002 Share Posted September 22, 2002 Originally posted by von shrad: I have to quit living my life on bar time. Is that where you've been hiding? Mace Link to comment Share on other sites More sharing options...
Sgt Steiner Posted September 22, 2002 Share Posted September 22, 2002 Hi Matt et al Thank you for this option much appreciated and some of us might actually enjoy ripping the Cdv 'mini-manual' to shreds for this Cheers Link to comment Share on other sites More sharing options...
Måkjager Posted September 22, 2002 Share Posted September 22, 2002 Hey Gary...Matt said their shipping warehouse is somewhere here in Ireland.....wanna team up and try find and raid it? Great to hear that the customer will now have access to the full booklet..way to go BFC Regards Måkjager Link to comment Share on other sites More sharing options...
Captain Wacky Posted September 22, 2002 Share Posted September 22, 2002 Whole issue should never comes up in first place! BTS screwing on Euro customers. That is not the way to treat Euro customers, I know, I went to business school. MadMatt and BTS all are HYBRIS. First we have Waffel Grenadiers, now .pdf manual. Now we pay for other manual. Steve you are feeling superior. Attack my positions and not my person. BTS is going quantity over quality, I should know. All true-blue wargamers know the most important part of game is the manual. More important that game itself. HYBRIS! Steve things he is a demigod. Go away BTS fanboys! Mmmmmmmm...waffel grenadiers Link to comment Share on other sites More sharing options...
aka_tom_w Posted September 22, 2002 Share Posted September 22, 2002 Originally posted by Apache: Excellent response, and speedy too. As I said in an earlier thread, most other software houses wouldn't have given two hoots. Not sure who aka_tom_w (or whatever) is referring to as dissenters mind. If he means those that immediately started to slam BTS fair enough. If he means those who were bothered by this, take note - you don't ask, you don't get! And BTW 'Coffin' some people may indeed adopt that view, albeit I think it would be totally unreasonable to do so. However if they do, they may wish to post accordingly. If that happens, perhaps you should take your own advice. It is a forum after all. AFAIK reading every thread isn't obligatory. Or do you teach intolerance.Hi Yes I was refering to a couple of guys like Fred in the last ugly thread about this issue that was recently locked, yeah you know, ... those dissenters as per ... " given the amount of wailing that was going on here recently!" in that previously locked thread. thats all -tom w [ September 21, 2002, 07:15 PM: Message edited by: aka_tom_w ] Link to comment Share on other sites More sharing options...
Barrold Posted September 22, 2002 Share Posted September 22, 2002 Captain Wacky that was so spot on that I am still not entirely sure that was not a cut and paste from the infamous Fred Thread. BDH Link to comment Share on other sites More sharing options...
aka_tom_w Posted September 22, 2002 Share Posted September 22, 2002 Originally posted by barrold713: Captain Wacky that was so spot on that I am still not entirely sure that was not a cut and paste from the infamous Fred Thread. BDHyeah I admit it I laughed! Thanks Capt Wacky -tom w Link to comment Share on other sites More sharing options...
Sgt Steiner Posted September 22, 2002 Share Posted September 22, 2002 Hi Makjager Hey Gary...Matt said their shipping warehouse is somewhere here in Ireland.....wanna team up and try find and raid it? Now thats a very proactive approach well worth pondering You know afterall this waffling etc I will probably end up buying the US version Cheers Link to comment Share on other sites More sharing options...
Captain Wacky Posted September 22, 2002 Share Posted September 22, 2002 Originally posted by aka_tom_w: yeah I admit it I laughed! Thanks Capt Wacky -tom wHey, material like that makes anyone look good It's gold Jerry, gold!!! Link to comment Share on other sites More sharing options...
Hertston Posted September 22, 2002 Share Posted September 22, 2002 No complaints about paying the $10. The stuff about sending the cover page is unnecessary, pointless and bloody annoying. I assume it's to stop people copying their mate's disk and then getting the manual to go with it - erm, has it actually occured to anybody that that copy will have the .pdf manual on it anyway ?! Stops no piracy at all, and just annoys honest purchasers who want a proper manual (and are paying to get it). Or at least would-be purchasers - without this idiocy the manual could be making it's merry way across the Atlantic during the fortnight until the UK release, so I would have it when I need it. Not impressed, sorry... [ September 21, 2002, 07:36 PM: Message edited by: Hertston ] Link to comment Share on other sites More sharing options...
aka_tom_w Posted September 22, 2002 Share Posted September 22, 2002 Originally posted by Hertston: No complaints about paying the $10. The stuff about sending the cover page is unnecessary, pointless and bloody annoying. I assume it's to stop people copying their mate's disk and then getting the manual to go with it - erm, has it actually occured to anybody that that copy will have the .pdf manual on it anyway ?! Stops no piracy at all, and just annoys honest purchasers who want a proper manual (and are paying to get it). Not impressed, sorry...um.... Sorry, but it also stops some folks (who know how) from getting a manual for only $10.00 U.S. after they downloaded the "not official" verison (without ANY copy protection) from those disreputable FREE game download places, if you know what I mean..... -tom w Link to comment Share on other sites More sharing options...
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