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Elvis

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  1. Hi guys, Open a Help Desk ticket. Give me as much information as you can (game title(s), license key, order number, real name....the more information the better but don't sweat it too much...just whatever information you have). I'll get you hooked up.
  2. If you open a ticket with the Help Desk I might be able to help you with some of your search. Let me know if I can help.
  3. I'm probably too late to help too but I'll put this in case anyone else reads it looking for the information..... If you purchased the 4.0 Big Bundle, to do full installations of each game you would download the Full Windows/Mac versions for each title. For instance the full game installer for a Windows computer for CMBN is called "CMBN 4.0 Full Windows". That will install everything through the 4.0 Upgrade. The base game and every module, patch, Upgrade and Pack. From there you will need to activate things. Here are the keys you'll need for each title....assuming that you own everything (some items may be part of a Bundle but I think you'll get the idea): CMBN: 4.0, 3.0, Market Garden, Commonwealth, Vehicle Pack, Battle Pack CMRT: original base game and 4.0 CMFI: base game, 4.0, 3.0 and Gustav Line CMBS: base game and 4.0 As mentioned above, CMBS also has the 2.01 patch that needs to be installed. The 2.01 patch and CMBS Battle Pack are the exact same download. The only difference is that when you purchase the Pack you get a key to "unlock" the content. I can dig how much of a pain it may be to dig through your account for all of the key. Whenever I get a new key for something I add it to a Word document that I keep so that I can get to them easily.
  4. Elvis

    Soft launch... CMBS Battle Pack 1

    Yes. For CMBN the 3.11 and 3.12 patches are the identical downloads as the Pack downloads. The only difference is that when you purchase the pack you get a key to "unlock" the content. Other than that the download will be the exact same download as the patch.
  5. Actually, this is probably the best place to post this. :-) But I will do what I can to get some extra eyes on this. Fixing bugs is beyond the scope of the Help Desk. Forum posts are usually a better place to post possible bugs because the developers look at it frequently and they're the ones that can do something about it. Posting possible bugs on the forum also allows others who are seeing the same thing a chance to chime in. The Help Desk can help you get up and running if the game itself is running right or if there are licensing issues. That said, I will point HQ in this direction.
  6. Elvis

    Download problem

    As a general rule, if your download is slow or causing problems, the solution that works the best is to use a different browser. That fixes 98% of download issues. Also, disabling your firewall and anti-virus software during the download can help. But, DO NOT use a download helper.
  7. Elvis

    Download problem

    Oops....just noticed your comment about automated email. If you didn't get an automated reply then you did not successfully open a ticket. And that explains why you haven't received a reply. When you open a ticket you receive an auto response . Not only does that confirm to you that your ticket has been created but, far more importantly, it gives you your log in information for the ticket so that you can access it. I do respond on weekends (and holidays).
  8. Elvis

    Download problem

    What is your Help Desk ticket number? The ticket number will be in the auto response email that you get when you open a ticket. The only unanswered tickets that I see are the 3 that came in while I was sleeping. Sure, there are times that I wish I could sleep for 4 days but I haven't been. *EDIT- for typo while typing my reply with my big dopey thumbs on my dead sexy phone*
  9. I was actually just coming to post this but you beat me to it. Yes, it has been a tough one. I got 4 tickets with this and tried all the usual things. After hearing back from 3 or the 4 people, 3 of the people use McAfee as their AV software. When I hear from the 4th, I'll be surprised if he doesn't have McAfee too. It sounds like they adjusted something that is giving the module a false positive. I'm not sure if you're the guy who totally removed McAfee or not. Removing it is probably not necessary. But using the AV software's user manual and giving both the game and the module an exception should be enough. Also, checking the AV's quarantine folder is a good idea.
  10. Do you have a desktop or laptop computer? If you have a laptop (in rare cases it can also appply to a desktop), make sure that the game is running on the NVidia card and not the Intel integrated card.
  11. Cool. Good, when you said that you were looking into several DL managers, I took that to mean that you had used one and/or were following the advise to use one. Hopefully, the link that I sent will be helpful.
  12. DO NOT use a download manager. If you are now, that might be part of the issue.! Para turning off his AV software is more likely to have helped. This link might be helpful: http://battlefront.mojohelpdesk.com/help/article/127844
  13. Elvis

    CMFB and CM Helper

    You're correct. The older titles were grandfathered in. I had a couple of Help Desk tickets about it today. One even gave me a 1 star review out of 5 because I couldn't fix an issue with software that we didn't create....go figure. The bottom line for us is that we (BFC) aren't able to make PBEM Helper work for CMFB. We are going to work with GaJ and help him in any way that we can with a workaround.
  14. Elvis

    Recommended specs?

    It appears to run with Vista as Lille Fiserby has said. So, Vista itself isn't a problem. That said, the BEST way to insure that it runs on your system is try the demo. If the demo runs, the full game will.
  15. I have had some people have success with these drivers: 10.18.10.3993 and 10.18.10.3621 Not everyone but enough that I kept track of them.
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