evilman222 Posted May 9, 2021 Share Posted May 9, 2021 First time I try to buy CW, my internet cuts out before I can complete the purchase The second time, my credit card company throws a tantrum and refuses to allow the purchase through thinking someone has stolen my card. Third time, the website goes down. I'm beginning to think that this outage is partially my fault hahaha 1 Quote Link to comment Share on other sites More sharing options...
Rosmarus Posted May 9, 2021 Share Posted May 9, 2021 I was planning on buying Fire and Rubble this weekend, I guess not then. I have no experience on website hosting nor development, but looking at how fast site probles are usually resolved, I'd be looking real hard at my options on moving my business to a different hosting service ASAP. 1 Quote Link to comment Share on other sites More sharing options...
z1812 Posted May 9, 2021 Share Posted May 9, 2021 9 hours ago, Battlefront.com said: Chrome, Firefox, and Safari don't work for me. I don't think it is working for you either. Check Brave and I think you will see it is cached. If you can navigate the whole website, freely, then *that* is interesting indeed. Steve No I can only access the forums. 0 Quote Link to comment Share on other sites More sharing options...
bobo Posted May 9, 2021 Share Posted May 9, 2021 Think I am going to skip lunch today and just eat a lot at Mother's Day dinner. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted May 9, 2021 Share Posted May 9, 2021 A small update. We're still getting no support for our problem. We've been with this e-commerce company for 5 or 6 years and we've always had great support. We've also been able to verify that other sites hosted by them are experiencing the same problem, but others (probably the vast majority) are not. At least one of the database error sites is also not getting any response from technical support. Anybody thinking we haven't spent most of Sunday plotting out moving our business elsewhere definitely doesn't now us that well. Unfortunately, the downside of hosted e-commerce solutions is either you go generic and stay portable or you go customized and make moving to another host difficult. We're in the latter group. Not only is our storefront itself highly customized, but we also had custom backend services coded to handle license codes and virtual products that have physical options. Transitioning is not going to be fun. Steve 0 Quote Link to comment Share on other sites More sharing options...
evilman222 Posted May 9, 2021 Share Posted May 9, 2021 18 minutes ago, Battlefront.com said: A small update. Thanks for the update mate. The whole situation sounds rather odd. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted May 9, 2021 Share Posted May 9, 2021 Yup. I've cased out a bunch of different scenarios and the only one that fits all the available info is they cut back on weekend tech support and didn't tell us customers. Which is really odd and on its own is a reason to look for somewhere else to call home. Yet the other scenarios don't fit the facts as we can see them. Really strange. Steve 0 Quote Link to comment Share on other sites More sharing options...
Redwolf Posted May 9, 2021 Share Posted May 9, 2021 Many of the famous computer companies have policies to not push changes on Fridays. Here's why. 0 Quote Link to comment Share on other sites More sharing options...
Vadrigar Posted May 9, 2021 Share Posted May 9, 2021 Just a heads up: The site works again for me. 0 Quote Link to comment Share on other sites More sharing options...
VelesTruck Posted May 9, 2021 Author Share Posted May 9, 2021 Yes, It is up for me aswell. Already bought CMCW, here is hope it will download fully without further problems. Thank you everyone, you are all wanderfull people. 0 Quote Link to comment Share on other sites More sharing options...
sttp Posted May 9, 2021 Share Posted May 9, 2021 Prime product sales times for Battlefront, too, only a week or two after the company's biggest products in years are launched! I would be livid. Make 'em pay, BFC!!! 0 Quote Link to comment Share on other sites More sharing options...
Rosmarus Posted May 9, 2021 Share Posted May 9, 2021 Would it be possible to have Matrix/Slitherine and/or Steam handle the product distribution via their site for the meantime while you look for alternative solutions? 0 Quote Link to comment Share on other sites More sharing options...
Freyberg Posted May 9, 2021 Share Posted May 9, 2021 11 minutes ago, Rosmarus said: Would it be possible to have Matrix/Slitherine and/or Steam handle the product distribution via their site for the meantime while you look for alternative solutions? Website looks good now - I logged in and all my orders are there... 0 Quote Link to comment Share on other sites More sharing options...
Erwin Posted May 9, 2021 Share Posted May 9, 2021 Yes, back online. Downloading patches now. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted May 9, 2021 Share Posted May 9, 2021 Everything appears back to normal, though I still don't have an explanation for the outage. As an FYI, we keep a local backup of all customer data. If our site should ever go down completely we can reconstitute everything, including license keys and what not. This outage reminds me why backing up is a good thing to do! Steve 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.