Becket Posted September 12, 2002 Share Posted September 12, 2002 Two days after placing my order, still no confirmation email, nor has there been any response to the email I sent to sales@battlefront.com. On the other hand, my credit card has been charged. Any reason to be worried about the no-show on the email? It wouldn't matter if they hadn't made a demo that has me craving for more! Link to comment Share on other sites More sharing options...
Sargento Garcia Posted September 12, 2002 Share Posted September 12, 2002 It is the same for me, no mail confirmation... Link to comment Share on other sites More sharing options...
Redwolf Posted September 12, 2002 Share Posted September 12, 2002 Charging the credit card for something that is known not to be shipped for some time should be a strict no-no, shouldn't it? Link to comment Share on other sites More sharing options...
Saurkraut Posted September 12, 2002 Share Posted September 12, 2002 I got an email confirmation shortly after my order. There's nothing wrong with charging a preorder as long as they tell you in advance. The order form clearly states they charge when you preorder not when it ships. You could always wait until it is released and order. Link to comment Share on other sites More sharing options...
V Posted September 12, 2002 Share Posted September 12, 2002 Originally posted by redwolf: Charging the credit card for something that is known not to be shipped for some time should be a strict no-no, shouldn't it?My company usually waits until the product is in the hands of UPS before we bill or run credit cards. However, I don't see anything wrong with the practice if the company in question gives notice of this policy beforehand. Which BFC did. Link to comment Share on other sites More sharing options...
Cameroon Posted September 12, 2002 Share Posted September 12, 2002 Originally posted by redwolf: Charging the credit card for something that is known not to be shipped for some time should be a strict no-no, shouldn't it?This is the whole reason that BFC said they weren't sure if they would do pre-orders. And half the board went crazy stating that as long as they were informed, they'd pre-order anyway. They probably started the pre-order 2 or 3 weeks before ship only to give production enough lead time. Link to comment Share on other sites More sharing options...
Sitzkrieg Posted September 12, 2002 Share Posted September 12, 2002 If you received no confirmation email but your credit card was charged, I wouldn't worry too much as it sounds like your order went through. Probably you misspelled your email address is the reason you didn't receive a confirmation. If you misspelled your shipping information, then I would be worried. Keith Link to comment Share on other sites More sharing options...
Battlefront.com Posted September 12, 2002 Share Posted September 12, 2002 Hi there, If you did not get a response then either your order didn't go through or the email for whatever reason did not get to your inbox. sales@battlefront.com should be able to confirm this. It might take a day or two to get a response though. Redwolf, it is perfectly legal to charge a credit card prior to ship out as long as a) it is stated up front and it is not an unreasonable length of time. Generally that time period is considered to be longer than a month, but there is no hard and fast rule. I had a multi thousand dollar computer purchase charged weeks before it actually shipped, for example. If they didn't deliver, then they would either have to refund or be guilty of fraud. As it is, our ordering system can not (easily) take delayed charge orders. So it was really a choice between taking preorders or not. And I can tell you, I personally was in Hell for 3 solid days because of the problems associated with delayed charging for CMBO's preorders. You'd be surprised how many credit cards go "bad" or address change even within one month!! Steve Link to comment Share on other sites More sharing options...
Guest Panzer Boxb Posted September 12, 2002 Share Posted September 12, 2002 It is my understanding that most credit card organizations have a policy that states a product must be shipped within 30 days of the card being charged. Link to comment Share on other sites More sharing options...
LightningWar Posted September 12, 2002 Share Posted September 12, 2002 It really depends on the company I believe. If they state it will take 4 weeks and you want to o ahead with it then do it. Personally if I know the time period would be that long I would call the company and arrange for something else. In that time the company could get the money from the CC and fold. Leaving me with a nice big CC bill and no product. If you want a horror story. Check out these morons. I tried buying some things from them. Amazingly fradulent. http://www.resellerratings.com/seller1992.html LW Link to comment Share on other sites More sharing options...
Becket Posted September 12, 2002 Author Share Posted September 12, 2002 Thanks Steve. I'll give sales@battlefront.com another day or two to respond before pestering them with more email. Link to comment Share on other sites More sharing options...
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