handihoc Posted September 26, 2008 Share Posted September 26, 2008 I hate to be the first to bring bad news, but Marines crashes within the first three minutes of play (Elite Wego). No warning, just a box apologising that it has to close, and an error message to send to Microsoft. Unfortunately I'm prevented from copying the error message. It's happened three times now, twice trying to start the campaign and once on a scenario. Damn frustrating. WindowsXP Media Center Edition Service Pack 3, Core2Duo E6600, 2Gig Ram, Nvidia 7950GT running two monitors. On a lesser note, at startup there is no category for Iron level. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted September 26, 2008 Share Posted September 26, 2008 lesser note, at startup there is no category for Iron level. This would be an indication for a bad install. Does it say 1.10 at the bottom of the main screen? Do you see the Marines icon in the main screen? Are you able to choose and play the new Marines scenarios? 0 Quote Link to comment Share on other sites More sharing options...
handihoc Posted September 26, 2008 Author Share Posted September 26, 2008 Yes to each of those. I just tried running with a single monitor but it crashed again within seconds of starting a Marines scenario. 0 Quote Link to comment Share on other sites More sharing options...
Sequoia Posted September 26, 2008 Share Posted September 26, 2008 Looks like it might be a late night for you Martin. Perhaps that's why they call you Moon. 0 Quote Link to comment Share on other sites More sharing options...
handihoc Posted September 26, 2008 Author Share Posted September 26, 2008 Just tried running an old scenario. Crash within seconds, this time with the message: NVOpenGLPBuffer: CMShockForce.exe - Fatal Application Exit Out of Memory 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted September 26, 2008 Share Posted September 26, 2008 I would take that error message seriously. "Out of memory" usally means what it says What settings (models quality/texture quality) are you playing at? 0 Quote Link to comment Share on other sites More sharing options...
handihoc Posted September 26, 2008 Author Share Posted September 26, 2008 Best on all. It has never been a problem before. Anyway, I've just dropped it to Improved and the same thing happens. 0 Quote Link to comment Share on other sites More sharing options...
slug88 Posted September 26, 2008 Share Posted September 26, 2008 Handihoc, have you recently updated your video card drivers? I had this exact issue pop up when I upgraded to the latest Nvidia beta drivers; it went from running fine to crashing instantly with an "Out of Memory" error. I rectified this by going back to the WHQL drivers... 0 Quote Link to comment Share on other sites More sharing options...
Chops Posted September 26, 2008 Share Posted September 26, 2008 Moon, I pre-ordered Marines on August 8, 2008 (download and mail) for $35.00. I have not received an email for the download. And yes, I am able to receive sales@battlefront.com emails. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted September 26, 2008 Share Posted September 26, 2008 Moon, I pre-ordered Marines on August 8, 2008 (download and mail) for $35.00. I have not received an email for the download. And yes, I am able to receive sales@battlefront.com emails. You don't need to wait for the email. Simply log into your customer account and fire away There are many reasons why emails may not arrive. Perhaps yours is still processing, or it could have triggered a higher-level spam filter. We have very little influence on which emails make it through and which don't - which is why the entire order process does not rely on emails at all (and which is why we introduced "customer accounts"). Martin 0 Quote Link to comment Share on other sites More sharing options...
LongLeftFlank Posted September 26, 2008 Share Posted September 26, 2008 The site didn't recognize my password and am now trying for the second time to get it sent to me -- waited over an hour last time, no dice. I did get my notification and I haven't had trouble receiving other emails from BFC at my hotmail account. Any thoughts? 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted September 26, 2008 Share Posted September 26, 2008 The site didn't recognize my password and am now trying for the second time to get it sent to me -- waited over an hour last time, no dice. I did get my notification and I haven't had trouble receiving other emails from BFC at my hotmail account. Any thoughts? The password email has probably been rejected by your email provider's spam filter. For some reason automated emails like that often tend to get "caught". One thing that helps is to put sales@battlefront.com into your address book. 0 Quote Link to comment Share on other sites More sharing options...
handihoc Posted September 26, 2008 Author Share Posted September 26, 2008 Slug88, my NV video drivers are Forceware 163.67. Quite old, probably about a year, but I haven't wanted to update as they work fine. Generally, I only update drivers if a problem arises. Has a problem arisen? Yes. Is it the drivers that are the problem? I really don't know, but I don't want to update to a newer edition driver unless I can be reasonably sure it'll be an improvement. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted September 26, 2008 Share Posted September 26, 2008 Handihoc, Try running some old scenarios from pre Marines (i.e. anything from v1.08 and earlier). Do you get the same problem? Man, we haven't seen a memory problem in a very, very long time. I don't recall even one during testing. But I'm with you, I wouldn't update the video drivers until you've ruled out other things. Steve 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted September 26, 2008 Share Posted September 26, 2008 Hmmm... I see you have SP3 installed. That plus year old drivers might be an issue. Hard to say at the moment. Steve 0 Quote Link to comment Share on other sites More sharing options...
handihoc Posted September 26, 2008 Author Share Posted September 26, 2008 Steve, Yes, as I posted earlier, when I played an old scenario was when I got the out of memory message. When I play a Marines scenario, first time (Semper Fi campaign) I crashed after three turns. Second time it crashed when I tried giving orders for the second turn. Then I tried a Marines single scenario several times - each time it crashes within seconds of startup, either as I'm scanning the new units or when I try to click on a unit. 0 Quote Link to comment Share on other sites More sharing options...
LongLeftFlank Posted September 26, 2008 Share Posted September 26, 2008 Third try. Still zilcho after 10 min. Should I send you guys an email? Should I include any other info? BTW, your customer service rocks! 0 Quote Link to comment Share on other sites More sharing options...
handihoc Posted September 26, 2008 Author Share Posted September 26, 2008 Hmmm... I see you have SP3 installed. That plus year old drivers might be an issue. Hard to say at the moment. Steve Why would that be an issue now, but not pre-Marines when everything ran fine? 0 Quote Link to comment Share on other sites More sharing options...
handihoc Posted September 26, 2008 Author Share Posted September 26, 2008 Just seen a new thread by Wil:liam which suggests that nvidia drivers may be the problem after all. I'm signing off now as my girlfriend's getting restless (its gone midnight and she just doesn't understand!) so I'll check back tomorrow and see if you have any other suggestions. Appreciate the fact that you're responding. Just hope we can get it sorted before I die. 0 Quote Link to comment Share on other sites More sharing options...
LongLeftFlank Posted September 26, 2008 Share Posted September 26, 2008 Solidarity, brother. I'm gonna have a heckuva time explaining to the Wife why I'm up past midnight when I've been out of work sick for the past 3 days (quite a nasty little bug that's been going around). 0 Quote Link to comment Share on other sites More sharing options...
JohnO Posted September 26, 2008 Share Posted September 26, 2008 Just seen a new thread by Wil:liam which suggests that nvidia drivers may be the problem after all. I'm signing off now as my girlfriend's getting restless (its gone midnight and she just doesn't understand!) so I'll check back tomorrow and see if you have any other suggestions. Appreciate the fact that you're responding. Just hope we can get it sorted before I die. Upgraded to Nvidia latest drivers 178.13 (Sep 25 2008). Problem gone. Can run CMSF again at 1600x1200, high settings. Quote from William 0 Quote Link to comment Share on other sites More sharing options...
Madmatt Posted September 26, 2008 Share Posted September 26, 2008 I would STRONGLY suggest you update your Nvidia drivers. The latest have seemed to do much better on my 8800 card for a variety of programs. Actually, looks like Nvidia just released a new set (178.13) yesterday. I haven't tested those just yet but my previous ones (updated just a month or two ago) worked well for me. Madmatt 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted September 26, 2008 Share Posted September 26, 2008 Hehe... too funny! Handihoc, we'll check in tomorrow and see what's up. LongLeftFlank, I'll see what I can do. That's an automated system so it should only take a minute or two. Anything longer than that indicates some sort of message blocking problem. As Martin said, it could be upstream from you. Frustrating, I know, but unfortunately it happens. Steve 0 Quote Link to comment Share on other sites More sharing options...
LongLeftFlank Posted September 26, 2008 Share Posted September 26, 2008 OK, I've added sales@battlefront.com to my address book and ensured it is on my "safe sender" list. I got the Ready to Download notice earlier from the same address so I don't know why hotmail would strike down 3 reset notices. But ... fourth try: Shot! Out! 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted September 26, 2008 Share Posted September 26, 2008 LLF, Sorry... I can't get in there to manually send you the info you need. Martin will have to deal with this when he gets up tomorrow. I'll make sure he is aware you're still out in the cold. Steve 0 Quote Link to comment Share on other sites More sharing options...
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