quakerparrot67 Posted April 4, 2023 Share Posted April 4, 2023 so, i purchased cmsf (the bundle w/ usmc, british, and nato). back in jan., but the order apparently never went through, i tried to purchase it last night, and the order from 1/15/23 now says 'process'. the email i received with the order says there is nothing to download and use the 'new products' utility, but i don't have that for cmsf2- i never downloaded cmsf2. how do i just download my new game? cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted April 4, 2023 Share Posted April 4, 2023 Sounds like a job for the professionals: Battlefront Help desk 1 Quote Link to comment Share on other sites More sharing options...
Vacillator Posted April 4, 2023 Share Posted April 4, 2023 Or John @BFCElvis 1 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted April 4, 2023 Author Share Posted April 4, 2023 which would be the best option? 0 Quote Link to comment Share on other sites More sharing options...
Vacillator Posted April 4, 2023 Share Posted April 4, 2023 Well you might find an answer at the Help Desk (or submit a ticket) but John will be along shortly I'm sure. 1 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted April 4, 2023 Author Share Posted April 4, 2023 thank you both. cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
Schrullenhaft Posted April 4, 2023 Share Posted April 4, 2023 (edited) Just an FYI... John IS the Helpdesk. For issues such as this with purchases and license keys, you will likely need to open a Helpdesk ticket (click on IanL's Helpdesk link above) since there is private content (license keys, payment info, etc.) that need to be exchanged. The login for the Helpdesk is your 'Store' account (if I recall correctly). Usually the emails have the download links and your license keys (sometimes showing up faster than what might be printed up in the online account webpage). You can also check you 'Store' account for the order and see if it shows a download link. With most games that have 1 or more modules, there is only one 'all-in-one' download/installer. Activating the license keys with the 'Activate New Products' shortcut (that might appear on your desktop or within the Battlefront Start Menu folder or at the very least within the game installation directory) activates the already installed content. Edited April 4, 2023 by Schrullenhaft 2 Quote Link to comment Share on other sites More sharing options...
dkchapuis Posted April 13, 2023 Share Posted April 13, 2023 FYI - I have a similar issue. I tried twice to create a helpdesk ticket, but the system apparently thinks I am a bot and wont create a ticket. 0 Quote Link to comment Share on other sites More sharing options...
chuckdyke Posted April 13, 2023 Share Posted April 13, 2023 1 hour ago, dkchapuis said: FYI - I have a similar issue. I tried twice to create a helpdesk ticket, but the system apparently thinks I am a bot and wont create a ticket. Your link could be in the junk folder. It happens to me each time I buy a game. 0 Quote Link to comment Share on other sites More sharing options...
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