Ketsa Posted February 20, 2016 Share Posted February 20, 2016 (edited) I recently purchased a module from the store but didn't receive an email like I had before months earlier. Now I was automatically logged out and forgot my password (oops) and am not receiving password reset emails (yes i checked spam..) so I can't even login to download from the repository. I have the sales@battlefront.com email whitelisted but for some reason I can't add it to my contacts. Did Yahoo Mail block this email?? I had also sent a password reset 10 hours earlier so now I'm getting very frustrated.Thanks, Ketsa EDIT: It looks like it isn't just mehttp://downdetector.com/status/yahoo-mailBut I've received emails from other addresses prior and during the time when yahoo was experiencing most troubles so I can't confidently say that its only Yahoo's fault. Edited February 20, 2016 by Ketsa 0 Quote Link to comment Share on other sites More sharing options...
TheDukeOfSpook Posted February 20, 2016 Share Posted February 20, 2016 (edited) Same thing here, but I'm using Gmail. No emails when I try to reset my password (oops I forgot too).Also, this has been going on for the past couple of days from what I know and it's really starting to frustrate me. Edited February 20, 2016 by TheDukeOfSpook 0 Quote Link to comment Share on other sites More sharing options...
Ketsa Posted February 21, 2016 Author Share Posted February 21, 2016 Its been an entire 24 hours, resent the email again and no emails received. It must be on battlefronts end because I'm getting my regular daily mail. Yes I've added a filter allowing their email but for some reason I still cannot add it to my contacts. 0 Quote Link to comment Share on other sites More sharing options...
AttorneyAtWar Posted February 21, 2016 Share Posted February 21, 2016 Its been an entire 24 hours, resent the email again and no emails received. It must be on battlefronts end because I'm getting my regular daily mail. Yes I've added a filter allowing their email but for some reason I still cannot add it to my contacts.Message Steve or Chris, Steve being the owner of BFC proper.Steve- http://community.battlefront.com/profile/36389-battlefrontcom/Chris- http://community.battlefront.com/profile/36407-chrisnd/ 0 Quote Link to comment Share on other sites More sharing options...
Ketsa Posted February 21, 2016 Author Share Posted February 21, 2016 (edited) I got the email added to my contacts list and everything suggested when you reset the password and nothing still.I've sent a PM to Steve as well, thanks Raptor. I made a new account to access the repository for a temporary solution but I can't buy any new products until this is fixed. Edited February 21, 2016 by Ketsa 0 Quote Link to comment Share on other sites More sharing options...
lordhedgwich Posted February 22, 2016 Share Posted February 22, 2016 I am actually having this problem too... Its kind of annoying I have waited over 10 hours with no Email for a password reset 0 Quote Link to comment Share on other sites More sharing options...
BFCElvis Posted February 22, 2016 Share Posted February 22, 2016 The password reset feature has been down for a few days. It's being worked on. If you submit a password reset and don't receive a reply, check your spam folder. If it's isn't there, create a ticket on the Help Desk and we can reset it manually for you. 0 Quote Link to comment Share on other sites More sharing options...
lordhedgwich Posted February 22, 2016 Share Posted February 22, 2016 The password reset feature has been down for a few days. It's being worked on. If you submit a password reset and don't receive a reply, check your spam folder. If it's isn't there, create a ticket on the Help Desk and we can reset it manually for you.I made a Ticket got a reply saying they were moving it forward. To the people that manually reset my password, but that was almost 2 hours ago. I also dont remember my helpDesk password lol I am assuming it is the same as the website password? If thats the case I think I am screwed lol 0 Quote Link to comment Share on other sites More sharing options...
Ketsa Posted February 22, 2016 Author Share Posted February 22, 2016 I created a ticket just now, is there any reason why I haven't received email for purchases made a week ago? 0 Quote Link to comment Share on other sites More sharing options...
lordhedgwich Posted February 22, 2016 Share Posted February 22, 2016 I created a ticket just now, is there any reason why I haven't received email for purchases made a week ago?I created a ticket and they fixed my password now im good to go.. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted February 22, 2016 Share Posted February 22, 2016 Yeah, sorry for the problems guys. I'm knee deep in PHP scripts trying to figure out where things are going wrong. Stupid thing, I'm sure, but computers aren't self aware (yet) to fix themselves.People that need their passwords reset can file a Ticket and it will be reset.One good thing about digging around in obscure corners of our scripts is I found the text for the Password reset dialog. I'm going to change that to "Don't bother! File a ticket because this stupid thing is broken" Steve 0 Quote Link to comment Share on other sites More sharing options...
tytyharhar86 Posted February 23, 2016 Share Posted February 23, 2016 Thank you sir! I think I did file a ticket...but I am not sure, so I tried to send an email to the help desk email from my personal gmail account, and it did come back undeliverable(i know, what luck right?) Well i may or may not have got a ticket sent in, I will just wait a little bit and then try again. Plenty to play for now. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted February 23, 2016 Share Posted February 23, 2016 Ticket received and responded to Steve 0 Quote Link to comment Share on other sites More sharing options...
Ketsa Posted February 24, 2016 Author Share Posted February 24, 2016 Thank you Steve, hope everyone else gets their password reset soon 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.