DzrtFox

Says the man with 26,000 posts on the forums...
To me the most egregious thing about all of this is that there are many existing paying customers who had their Engine 4 upgrades borked by an issue that was CREATED BY BFC and that was pointed out what, a year-and-a-half ago?  No it's not necessarily "game breaking", but it can break games that you've already invested time in.  Either way, it's an issue that has been complained about multiple times, and after a long period of radio silence, Steve comes on and basically says "I know we can do better as far as communication goes" and yet here we are again a few months later with total radio silence.  Why everyone seems to think it's fine to ignore fixing something that is causing multiple paying customers issues  (and the updrade to Engine 4 has not been cheap for those who've been here since the beginning) in place of coming out with something new, I see that as a total lack of understanding of the wants and needs of your paying customers.
It's a nice gesture to send one of your forum members to post a video in your place, but I don't think that's what the people who are complaining are asking for.  Just a little common courtesy is all.  You've got guys loitering around here who are clearly showing interest in the product or they wouldn't be here.  Steve's responses are terse and show little respect for the people who keep them in business, if they come at all.
I've bought every single Combat Mission product from CBMO to CMBS, but I stopped at FB.  And I won't be buying anything else from them until they demonstrate in some way that they actually give two s*&ts about their customers.  
I am a software developer and the last company I worked for took the same cocky stance that "our product is superior so either shut up and like it/buy it or go find something else".  That worked out real well for those guys...   
 

Bye. 
Thanks for the offer but I've lost interest in another $50 game with new guys and new guns and little else different.  We can keep milking this 10-year old engine with a horribly clunky interface and terrible performance on newer hardware and blaming all the cool things we can't do on the engine that THEY CREATED.  I'm moving on...

Says the man with 26,000 posts on the forums...
To me the most egregious thing about all of this is that there are many existing paying customers who had their Engine 4 upgrades borked by an issue that was CREATED BY BFC and that was pointed out what, a year-and-a-half ago?  No it's not necessarily "game breaking", but it can break games that you've already invested time in.  Either way, it's an issue that has been complained about multiple times, and after a long period of radio silence, Steve comes on and basically says "I know we can do better as far as communication goes" and yet here we are again a few months later with total radio silence.  Why everyone seems to think it's fine to ignore fixing something that is causing multiple paying customers issues  (and the updrade to Engine 4 has not been cheap for those who've been here since the beginning) in place of coming out with something new, I see that as a total lack of understanding of the wants and needs of your paying customers.
It's a nice gesture to send one of your forum members to post a video in your place, but I don't think that's what the people who are complaining are asking for.  Just a little common courtesy is all.  You've got guys loitering around here who are clearly showing interest in the product or they wouldn't be here.  Steve's responses are terse and show little respect for the people who keep them in business, if they come at all.
I've bought every single Combat Mission product from CBMO to CMBS, but I stopped at FB.  And I won't be buying anything else from them until they demonstrate in some way that they actually give two s*&ts about their customers.  
I am a software developer and the last company I worked for took the same cocky stance that "our product is superior so either shut up and like it/buy it or go find something else".  That worked out real well for those guys...   
 

Bye. 
Thanks for the offer but I've lost interest in another $50 game with new guys and new guns and little else different.  We can keep milking this 10-year old engine with a horribly clunky interface and terrible performance on newer hardware and blaming all the cool things we can't do on the engine that THEY CREATED.  I'm moving on...

Bye. 
Thanks for the offer but I've lost interest in another $50 game with new guys and new guns and little else different.  We can keep milking this 10-year old engine with a horribly clunky interface and terrible performance on newer hardware and blaming all the cool things we can't do on the engine that THEY CREATED.  I'm moving on...

Says the man with 26,000 posts on the forums...
To me the most egregious thing about all of this is that there are many existing paying customers who had their Engine 4 upgrades borked by an issue that was CREATED BY BFC and that was pointed out what, a year-and-a-half ago?  No it's not necessarily "game breaking", but it can break games that you've already invested time in.  Either way, it's an issue that has been complained about multiple times, and after a long period of radio silence, Steve comes on and basically says "I know we can do better as far as communication goes" and yet here we are again a few months later with total radio silence.  Why everyone seems to think it's fine to ignore fixing something that is causing multiple paying customers issues  (and the updrade to Engine 4 has not been cheap for those who've been here since the beginning) in place of coming out with something new, I see that as a total lack of understanding of the wants and needs of your paying customers.
It's a nice gesture to send one of your forum members to post a video in your place, but I don't think that's what the people who are complaining are asking for.  Just a little common courtesy is all.  You've got guys loitering around here who are clearly showing interest in the product or they wouldn't be here.  Steve's responses are terse and show little respect for the people who keep them in business, if they come at all.
I've bought every single Combat Mission product from CBMO to CMBS, but I stopped at FB.  And I won't be buying anything else from them until they demonstrate in some way that they actually give two s*&ts about their customers.  
I am a software developer and the last company I worked for took the same cocky stance that "our product is superior so either shut up and like it/buy it or go find something else".  That worked out real well for those guys...   
 

Says the man with 26,000 posts on the forums...
To me the most egregious thing about all of this is that there are many existing paying customers who had their Engine 4 upgrades borked by an issue that was CREATED BY BFC and that was pointed out what, a year-and-a-half ago?  No it's not necessarily "game breaking", but it can break games that you've already invested time in.  Either way, it's an issue that has been complained about multiple times, and after a long period of radio silence, Steve comes on and basically says "I know we can do better as far as communication goes" and yet here we are again a few months later with total radio silence.  Why everyone seems to think it's fine to ignore fixing something that is causing multiple paying customers issues  (and the updrade to Engine 4 has not been cheap for those who've been here since the beginning) in place of coming out with something new, I see that as a total lack of understanding of the wants and needs of your paying customers.
It's a nice gesture to send one of your forum members to post a video in your place, but I don't think that's what the people who are complaining are asking for.  Just a little common courtesy is all.  You've got guys loitering around here who are clearly showing interest in the product or they wouldn't be here.  Steve's responses are terse and show little respect for the people who keep them in business, if they come at all.
I've bought every single Combat Mission product from CBMO to CMBS, but I stopped at FB.  And I won't be buying anything else from them until they demonstrate in some way that they actually give two s*&ts about their customers.  
I am a software developer and the last company I worked for took the same cocky stance that "our product is superior so either shut up and like it/buy it or go find something else".  That worked out real well for those guys...   
 

Bye. 
Thanks for the offer but I've lost interest in another $50 game with new guys and new guns and little else different.  We can keep milking this 10-year old engine with a horribly clunky interface and terrible performance on newer hardware and blaming all the cool things we can't do on the engine that THEY CREATED.  I'm moving on...

Bye. 
Thanks for the offer but I've lost interest in another $50 game with new guys and new guns and little else different.  We can keep milking this 10-year old engine with a horribly clunky interface and terrible performance on newer hardware and blaming all the cool things we can't do on the engine that THEY CREATED.  I'm moving on...

Says the man with 26,000 posts on the forums...
To me the most egregious thing about all of this is that there are many existing paying customers who had their Engine 4 upgrades borked by an issue that was CREATED BY BFC and that was pointed out what, a year-and-a-half ago?  No it's not necessarily "game breaking", but it can break games that you've already invested time in.  Either way, it's an issue that has been complained about multiple times, and after a long period of radio silence, Steve comes on and basically says "I know we can do better as far as communication goes" and yet here we are again a few months later with total radio silence.  Why everyone seems to think it's fine to ignore fixing something that is causing multiple paying customers issues  (and the updrade to Engine 4 has not been cheap for those who've been here since the beginning) in place of coming out with something new, I see that as a total lack of understanding of the wants and needs of your paying customers.
It's a nice gesture to send one of your forum members to post a video in your place, but I don't think that's what the people who are complaining are asking for.  Just a little common courtesy is all.  You've got guys loitering around here who are clearly showing interest in the product or they wouldn't be here.  Steve's responses are terse and show little respect for the people who keep them in business, if they come at all.
I've bought every single Combat Mission product from CBMO to CMBS, but I stopped at FB.  And I won't be buying anything else from them until they demonstrate in some way that they actually give two s*&ts about their customers.  
I am a software developer and the last company I worked for took the same cocky stance that "our product is superior so either shut up and like it/buy it or go find something else".  That worked out real well for those guys...   
 

Amen!!

Huh? This makes no sense.
How did you jump to the conclusion that I was angry with you or anyone else? Sarcasm doesn't = anger. It means I'm tired of waiting for news from you guys and tired of waiting for new products to buy and I was tired of waiting over a year ago.
How did you decide that me and everyone else wants dates? I don't give a damn about dates. Developers can keep customers in the loop by simply letting us know what they're doing. Are you excited about something you're making? Sweet! Maybe tell us about it so we can be excited with you. Or just keep doing what you're doing and say absolutely NOTHING for over a year at a time. You're the first company I've ever seen admit that it doesn't see a problem with "customers tuning out".
How did you all make the decision that not engaging your customers at all for a year or more is perfectly ok and normal? People aren't asking for release dates. They're asking for information. Based on what devs show us, we can generally figure out about when something is coming or nearing completion anyway (because....they tell us....). Instead you've missed I think two "deadlines" (by the end of next month, twice). Instead of giving the date you can't make, just be like "guys we are getting very close to release we are just polishing X vehicle and TOE up and Fred drew boobs on all the tank textures when we sacked him so we gotta go fix those". Instead we get nothing at all.
 
You just updated the website to be in the new millennium. I'd suggest you update this keep everyone in the dark policy. This is the information age and we want information. Hell, even Games Workshop is doing a great job engaging customers nowadays. I love you guys half to death and appreciate what you do for our tiny niche community but what is literally happening here is people are yelling shut up and take my money and you're just shoving your fingers in your ears and going lalalalala i can't or don't want to hear you. Not cool, brother.