Steve, thanks for the response. Before I decided to comment, I did take the time to read all of the old thoughts about PBEM (including the ridiculously long 1:1 thread from a year ago). Please, keep in mind that all of my comments below are tempered by your comment that PBEM is likely to be included.
Well, I honestly don't think I'm oversimplifying the problem. People want their opinion heard if they chose to voice it, so please understand that I'm not happy to be brushed aside so easily and labelled oversimplifier. The difference of opinion is rooted in the level of your passion for PBEM vs. my level of passion for PBEM. To me, there simply is no game without PBEM. This degrades the CM experience to the point where it's no longer a game I'd care to play.
My feeling about the amount of time you and others have spent talking about PBEM is that it should be obvious at this point that it's something your customers prioritize very highly. PBEM as a feature stands right beside WeGo in importance, and I disagree that this can be reduced to how many customers use PBEM vs. those who don't. For every 1 PBEM game I've played, I've also played 100 quick battles. I wouldn't play Combat Mission at all without PBEM. The quick battles are just a way to model and learn more about units and behavior. This doesn't mean that my 1:100 ratio means I prefer QBs, I wouldn't take the time to QB if PBEM wasn't available to test my skills against a human player in a 2500 point battle over 2 months. TCP/IP, LAN, Hotseat do not offer the same experience.
I have read more than a few posts from you along the lines of: "are you implying we should reduce the capibilities of the game just to include PBEM?". My response would be: no. I don't see the feature set vs. PBEM as a mutually exclusive discussion. I want all the features of the CMx1 games and all the new snazzy stuff you'll give us. Customer mentality is like that, you can't take away something people already have grown comfortable with.
This is certainly where the rubber meets the road. Do you feel your marketing efforts are better or worse after going through 2 years of carrying around the black-eye of "the PBEM" issue? I think it's a fair question, and I mean no malice. They say that there's no such thing as bad press, but as I get older as a consumer I realize this has caveats.
Upsetting the core fans has larger effects than you're publicly giving credit. In an imaginary world 7 years ago, do you think BFC sells games to the vast silent majority without the word-of-mouth from the fans?
I've read a few posts from the PBEM advocates along the lines of: "no matter how large the PBEM files are, please include the feature anyway and we'll figure out how to make it work". That's how I feel too, bandwidth is so cheap today that we'll find a way to make it work. BFC doesn't seem too worried about whether the fans will have the hardware to run CM:SF, you guys know people will do what they need to do to overcome this hurdle if they want to play.
Regarding expressing thanks for the games, etc... I'm a customer: my money is how I express my thanks for the games. However, I realize how much time you and other spend speaking with the fan base on the forums. I truly appreciate this time spent and I'd like to say thank you.
Me too... Steve