Moon
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Posts posted by Moon
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Re 2: your license key can be active on up to two PCs at the same time. So you can activate it on a desktop PC and a laptop at the same time. If you'd want a third activation, you would first have to unlicense one of the two previous ones. You can unlicense and relicense as often as you want, though, your key never expires as such.
If you are getting the message that the key is already in use, then you have already activated it twice, and did not unlicense it. Please submit a support ticket at www.battlefront.com/helpdesk, including the key in question, and we can check it and, if necessary, reset it, too.
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Attila, have you checked replies by logging in to the helpdesk? If you didn't get an email, it may have been spam-blocked. We reply to all tickets within hours, so I am 100% sure that there is a reply waiting for you. Go to www.battlefront.com/helpdesk and log in. Instructions on how to do this (e.g. if you need to create an account) are found in the Knowledgebase there.
And no, you do not need to repurchase something you already have.
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NOTE: I never entered the CM:British Forces elicense key. What's up with that???
This means that you didn't unlicense your British forces module in the first place
QUESTION: Will repeatedly entering my elicense (twice now, at least) for an install on a single computer, use up my licenses?It depends. eLicense is smart enough to recognize your PC in many cases. But not all. If you make major modifications, it may fail to do so. What then happens varies, too... sometimes it will simply ask you to re-enter your key, but will allocate the same "activation" if the similarity between what's on record and your current setup is high. But sometimes it will allocate a completely new activation. In the latter case, if this happens more than twice, your key will spit out an "error 11" because as far as eLicense is concerned, your key is active on two different PCs already.
All of this can be avoided by making sure you unlicense properly. You didn't unlicense British apparently. This was easy to miss before patch v1.21 because the links to unlicense modules were not working correctly. Patch v1.21 solves this, and you now have the correct links to unlicense each module and the base game independently. You just need to make sure you do that. If you unlicense just the base game, then the British module is not unlicensed automatically.
Martin
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Update your drivers?
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Are you launching with full administartor rights? Right-click->Properties->Run as administrator
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I have no clue what you have read over at other forums, but eLicense is not a DRM in the sense like most others, and you do not require an internet connection at all for anything other than the initial activation. If you want to know what eLicense really does, I suggest that you rely on the only source for this kind of information which will give you the true facts, and that would be the Knowledgebase at www.battlefront.com/helpdesk.
In short: eLicense gives you a key which you use to activate your game with on your PC. Once activated, you can play without any restrictions on that PC. You can even activate on a second PC with the same key. Your PC doesn't even need any internet connection to activate. If you want to move your game to a different PC, you unlicense it (one click), then activate on another PC. There are no limits or restrictions whatsoever on how often you can do this. You could, in theory, even sell your game and key on the second game market, no problem at all.
eLicense is the least intrusive and most transparent "DRM" we know of in the market. No online connection, no backdoors, no calling home or other intrusive schemes that most other providers use.
Anyway, I can't really say what the real point of your post is - it seems to be a bit of anti-DRM, anti-review, anti-something?? - but while anyone is entitled to their opinion, those that aren't based on facts but assumptions or hearsay usually are worth much less than those that are.
Martin
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Submit a support ticket at www.battlefront.com/helpdesk (don't forget to include the key in question).
A 501 error usually indicates one of these two:
- typo when entering the key
- using the key for the wrong game (e.g. if you would use the Blitzkrieg key for the WaW expansion)
Martin
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Our smtp server is working perfectly fine, but hotmail/msn/live have their own rules apparently and we had to update our details in Microsoft's JMR Program before they would the emails off the greylist.
Martin
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bomberburn, we are not using any fancy downloading scripts etc. from our end and the files are hosted on a server cloud network with unlimited bandwidth and 100% uptime, so I don't know what could have been causing the problems. Usually it's something on the client PC that is interfering with downloads, such as firewalls, internet security software, or simply a misconfiguration. Some of the games you get from us are quite large downloads, which can lead to problems even if you can usually download smaller files fine from the internet. But in general, if your PC is able to download a file from the internet, there should be no problems downloading from our full game server.
Anyway, glad it worked out in the end
Martin
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Here is the best way to reinstall:
- install CMSF (do not license yet)
- install Marines (do not license yet)
- install British (do not license yet)
- patch to v1.21
- use your Marines key to activate Marines and the base game
- use your British key to activate British
(you do not need to activate the base game)
If you get an error 11 when trying to activate, then submit a support ticket at www.battlefront.com/helpdesk to have the key reset (don't forget to include the key in your ticket
) But this would only happen if you activated that key already at least twice and didn't unlicense.Martin
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I just spoke with hotmail (and msn.com and live.com which all are essentially the same) and our email was greylisted because the IP changed and apparently they required a manual info about this (unlike all the other email providers out there where it works automatically). So this may have been holding up emails if you are using one of these. Should be resolved now within the next 24-48 hours.
Martin
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Have you checked the helpdesk for replies already? Not getting an email notification can be caused by many things, including your email provider spam-blocking the email (the most likely cause in fact). There are no open support cases in the helpdesk now, and we usually reply within hours, so I bet there are replies waiting for you when you log in at www.battlefront.com/helpdesk for a week or more already.
Martin
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Hi!
Your tickets at www.battlefront.com/helpdesk have been replied to. Go there and log in to see the status as well as your replies. If you are not receiving emails from us, then they are being spam-blocked by your email provider (which is why you can always log in to see our responses, even if you do not get the email). We respond within 24 hours, and in fact usually much sooner than that.
The download error you got was due to a configuration issue after our server migration. This has been solved long time ago (within a day or so that it cropped).
If you are the guy who I think you are from that ticket, then your download count has also already been reset. If not, then please submit a ticket at www.battlefront.com/helpdesk and include your license key, and we'll reset it for you.
Martin
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Hi DzrtFox... sorry to hear that you are having problems with this :-( On some rare occasions, a key may not get registered correctly on the eLicense servers. We had this happen from time to time before. Often it's a problem with non-standard characters that people use in their customer profiles. I'll take a look at your ticket asap.
Thanks for your patience.
Martin
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We're hoping sometime next week. It takes some major recoding before we can open it up on the new server.
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Public FTP is currently disabled. You will have to use a different link to download a patch.
Martin
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The helpdesk and the main site accounts are fully connected. If you changed your main site account, then the same applies to your helpdesk account. In fact, if you click on the "forgot password" link in the helpdesk, it points you to the main site anyway.
Martin
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Hi Magnum50, if your key was not yet reset, please submit another ticket at www.battlefront.com/helpdesk and we'll take care of it.
Martin
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There is a major difference between credit card numbers and login passwords. The latter (login passwords) HAS to be stored on our end. It is needed every time you log in. The code needs to be able to compare what you enter during your login with what password you have chosen.
Passwords are stored encrypted. Anything that is encrypted can also be decrypted given sufficient time and determination. We are already using enhanced encryption for passwords but very simple passwords can still be decrypted sooner or later, while more complex passwords can also be decrypted eventually.
We have reset passwords as a security precaution therefore, instantly making any data a hacker may have gained completely useless.
Credit card numbers are different. Only the last four digits are ever stored (it's what you see in your customer account), and even that is stored using a very strong encryption (stronger even than for login passwords). The rest is only used "at runtime" to process your order (using a highly encrypted https connection with SSL) and not stored at all. What isn't there cannot be stolen
And since we're using highly encrypted https during the order processing itself, it cannot be hijacked either even during your purchase.Martin
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It was unstable. In fact, it wasn't even a real black hole. Or so the scientists involved say. Perhaps the first man-made black hole is on its way to the center of the planet already!
Probably not, at least not if Hawking is right, as such a tiny black hole would "evaporate" within tiny fractions of a second.
Martin
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People and their doomsday imaginations, will it ever end?
This is an interesting experiment,and i`m not a science geek,far from it,but I am trying to keep informed on the info they get out of this thing.What a phenomenon,pure magic.
My biggest fear would be,what kind of new weapon of mass destruction will they produce out of this new knowledge.
What's a good place to go to read up on it, actually?
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Done.
Here it is for reference:
http://www.battlefront.com/community/login.php?do=lostpw
The above will reset the FORUM accounts.
This one will reset the main store/customer account:
http://www.battlefront.com/lostpw
Martin
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Yeah, sorry about the delay. All of our operations were affected to some degree by the unforeseeable events of last week. Shipping has resumed normal operations and the entire backlog has been processed by now, so anyone who hasn't received their games until now will get them within the next days.
Martin
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It is currently disabled. We need to recode it to work on our new server. This will take a little while. Hopefully sometime next week. Once it's done, the Repository will be faster than ever, though, thanks to our brand spankin new machine
How to download a mod?
in Strategic Command - GLOBAL CONFLICT
Posted
The Repository is down for maintenance at the moment.
Martin