RevJack Posted April 25, 2010 Share Posted April 25, 2010 I purchased SC 2 Blitzkrieg when it first came out. My hard drive failed a couple of weeks ago....now the e-license I have for the game won't work....I have also Weapons and Warfare and Patton Drives East....I haven't put them on yet as I don't know if that is the proper procedure since the original game won't run....this is super frustrating not being able to play what I already have paid for....please help me ( I have already sent an e-mail to the e-license support address but no answer as of yet) this being the weekend I have to think that it might be Monday before I get a reply form them...somehow this doesn't seem right for someone that has paid for your game already. Thanks 0 Quote Link to comment Share on other sites More sharing options...
Schrullenhaft Posted April 25, 2010 Share Posted April 25, 2010 If you've submitted a ticket to the Helpdesk, then we have already answered you. If you haven't received an email, it is possible that your provider is either blocking our email or classifying it as spam. You may want to check that our email accounts, 'sales@battlefront.com' and/or 'support@battlefront.com' are 'whitelisted'/'safe sender'/unblocked with your email provider. You may also want to check any 'spam' folders/accounts you may have to see if the email was sent there. The other way to check, if there are issues with receiving emails from us, is to login to the Helpdesk with your Battlefront Store account. You should be able to see all replies from us within there. 0 Quote Link to comment Share on other sites More sharing options...
RevJack Posted April 25, 2010 Author Share Posted April 25, 2010 Nope....there are no reply's and I have not received a thing as far as e-mails go as I checked all my folders. Don't see anything at the helpdesk....what a drag...can't even play the darn thing and have spent near a hundred bucks on this game with the expansions.... 0 Quote Link to comment Share on other sites More sharing options...
RevJack Posted April 25, 2010 Author Share Posted April 25, 2010 I just re-sent a ticket to the help desk....I'll wait and see what happens with that.... Thanks for your help anyway Schrullenhaft...I appreciate it 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted April 26, 2010 Share Posted April 26, 2010 RevJack, we respond within hours to all helpdesk inquiries. You need to log into the helpdesk with the same email that you used to submit your ticket. Do you even see your own ticket? If you can't see anything at the helpdesk, not even your own ticket, then either it's not in the system, or you are not logged in with the same email/account you used to submit it. 0 Quote Link to comment Share on other sites More sharing options...
RevJack Posted April 27, 2010 Author Share Posted April 27, 2010 Got it and thanks for re-setting the key....much appreciated!! 0 Quote Link to comment Share on other sites More sharing options...
AttilaTheHungry Posted May 7, 2010 Share Posted May 7, 2010 I'm having the exact same trouble without any luck of fixing it. If I buy SC2 Blitzkrieg again can I get a discount? 0 Quote Link to comment Share on other sites More sharing options...
Hubert Cater Posted May 7, 2010 Share Posted May 7, 2010 Attila, Please send a support ticket to the helpdesk link found below and they should be able to sort it out for you: http://www.battlefront.com/helpdesk Hubert 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted May 7, 2010 Share Posted May 7, 2010 Yes, there is no need to buy the same game again. 0 Quote Link to comment Share on other sites More sharing options...
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