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Hubert Cater

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  1. Apologies everyone as admittedly I haven't been able to follow the forums here in the last little while but I have been fully active in all support tickets submitted via the Battlefront Helpdesk. To get my more immediate attention for any tech support issues please do submit a ticket via the Helpdesk and it will be responded to in a timely manner. For this particular issue, as Schrullenhaft highlighted above, the unfortunate problem is that the latest video card drivers (with this issue) have broken how they deal with the DirectX version that this game uses and currently the only solution we have is to roll back the driver. It is not ideal but if applicable it does work.
  2. Hi Paul, It doesn't sound like the correct download extension, I would try another file location as it should download as either an EXE, ZIp or similar.
  3. Hi Panzer1962, I think this has been resolved in the Helpdesk, but if not just let me know. Hubert
  4. Hi Michael, There is a Pause/Break key on the right half of the keyboard typically near the number pad and if this is pressed during the E-Mail replay the replay will pause. Hubert
  5. Hi Sugar, I'd try as wlape3 has suggested as it sounds like the game EXE might be corrupted more than the saved game file itself. Hubert
  6. Hi AttilaTheHungry, Welcome to the Strategic Command series Probably your best bet to get started is the 1939 Storm Over Europe Players Guide found in the Manuals folder of your SC WWI installation directory. For sea mines, unfortunately this is not possible. Hubert
  7. Hi Scott, If this problem has persisted for you, try running the Editor not in Full Screen mode to see if that helps. Hubert
  8. Hi Paul, I've added a response to this in the Helpdesk ticket you opened up. Hubert
  9. Hi dtx1, Those are treated as two separate games and need to be installed into two separate directores. I would recommend uninstalling again, cleaning out the directories and then reinstalling to two separate folders such as C:\Games\Strategic Command Global and C:\Games\Strategic Command Global Gold. Then apply your customized campaign to the Gold folder and it should work after that. Hubert
  10. Hi Andreas150, This is typically a type of log that is generated whenever the game crashes or encounters a critical error. Hubert
  11. Hi Gustophus, Sounds like it is having a hard time finding the support files... Windows 8/10 and even going back to Vista has created some stricter protocols for programs installed in the Program Files folder. What you could try is uninstalling and then reinstalling to a folder such as C:\Games\Strategic Command to see if that helps. You'll have to reapply the custom game as well. Hubert
  12. Hi BazE30, Please try launching the game and once in the MAIN MENU section, go to SETTINGS and turn off Full Screen. The game should work after that. Hubert
  13. Thanks for the feedback Chris and glad to hear you are enjoying the game
  14. Hi Hexatol, No official plans to port Strategic Command GC to the Mac, but I have heard of some success from players using Parallels on the Mac. Hope this helps, Hubert
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