DzrtFox Posted April 3, 2010 Share Posted April 3, 2010 Hi, I just purchased the Marine/British modules combo. I downloaded and installed the modules fine, but when I went to launch the game, it asks me for the eLicense key. I entered the key sent to my email address, but the application tells me that the key is not found. Are there separate keys for the Marines & British modules? It looks like the British module is initially asking for the key... Thanks! DF 0 Quote Link to comment Share on other sites More sharing options...
Schrullenhaft Posted April 3, 2010 Share Posted April 3, 2010 Please 'Submit a Ticket' at our Helpdesk and include your license key in your request. Typically '501' errors (which is what I assume you're getting) indicate that the license key has incorrect characters in it, but on occasion it indicates an issue with the license key on the license server. 0 Quote Link to comment Share on other sites More sharing options...
DzrtFox Posted April 3, 2010 Author Share Posted April 3, 2010 Thanks, I am submitting a request now. I tried copying & pasting and entering the key manually but no luck either way... Also tried activating it offline but that doesn't work either... 0 Quote Link to comment Share on other sites More sharing options...
Elmar Bijlsma Posted April 3, 2010 Share Posted April 3, 2010 Are you sure you are inputting he e-license number and not an order number? 0 Quote Link to comment Share on other sites More sharing options...
Wicky Posted April 3, 2010 Share Posted April 3, 2010 The same happened to me - Make sure you select the right options http://www.battlefront.com/community/showthread.php?t=89649 0 Quote Link to comment Share on other sites More sharing options...
DzrtFox Posted April 4, 2010 Author Share Posted April 4, 2010 Elmar I triple-checked that it was the key and not the order number. Wicky thanks for the idea. I'm in the middle of reinstalling the game and modules and I'll double-check the options when they are installing. 0 Quote Link to comment Share on other sites More sharing options...
DzrtFox Posted April 4, 2010 Author Share Posted April 4, 2010 First off, Happy Easter to everyone!! I hate to be a wet blanket over a holiday weekend, but this is starting to get frustrating. I've tried everything I know how... Uninstalled/reinstalled the game, tried every license key I've been sent from Battlefront, submitted a support request, posted here.... I haven't received any sort of email confirmation that my support request has been seen by anyone. I bought the game yesterday and was looking forward to spending a few hours with it while the family was out-of-town for the weekend, but since trying to install it now I can't even play the original anymore. There's apparently no separate uninstaller for just the modules, so the only way I'd be able to go back and play is to uninstall the whole thing, re-download the whole game, and patch it back up to 1.21. I don't expect or even hope that anyone from Battlefront is working today, but I hope that somebody takes a look at this licensing system when ya'll get back. I've always been a Battlefront supporter and will continue to be, but this entire process has been an exercise in frustration. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted April 4, 2010 Share Posted April 4, 2010 Hi DzrtFox... sorry to hear that you are having problems with this :-( On some rare occasions, a key may not get registered correctly on the eLicense servers. We had this happen from time to time before. Often it's a problem with non-standard characters that people use in their customer profiles. I'll take a look at your ticket asap. Thanks for your patience. Martin 0 Quote Link to comment Share on other sites More sharing options...
DzrtFox Posted April 4, 2010 Author Share Posted April 4, 2010 Hi Martin, Please take your time. I'm very impressed that you even responded on a Sunday, much less Easter. Please enjoy your day with your family and don't worry about this until you have the time to do it. I was disappointed I was unable to play yesterday. You know how it goes when you've got the family gone, total peace and quiet, and a weekend's supply of beer and pizza ready to try out a new game. But I certainly don't expect you to have to deal with it today... Thanks! Rommel/DF 0 Quote Link to comment Share on other sites More sharing options...
DzrtFox Posted April 5, 2010 Author Share Posted April 5, 2010 Thank you Moon or whoever did what needed to be done... I just tried to license it again figuring I'd give it one last shot before the weekend's over and presto... IT WORKED!! Thanks again!! 0 Quote Link to comment Share on other sites More sharing options...
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