StellarRat Posted May 11, 2010 Share Posted May 11, 2010 I bought EOS on Friday. I can't get the eLicense to work. I sent email to elicense@battlefront.com and to customer service. I provided screen shots and docs. I haven't had any rejected mail returned. I've heard nothing since then not even an acknowledgment that my mail was received. What's up with this? I've been with BF since CMBO was released and I've never been ignored like this. Someone please at least give me a status if not an immediate solution. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
flamingknives Posted May 11, 2010 Share Posted May 11, 2010 Did you use the Helpdesk? 0 Quote Link to comment Share on other sites More sharing options...
StellarRat Posted May 11, 2010 Author Share Posted May 11, 2010 Yep. I tried all the suggestions. For some reason it keeps.rejecting my key as not valid. My credit card was charged. I also saved the web page after purchase with key on it. I'm cutting pasting the key and no luck. 501 error everytime. I may have messed something up, but I sure can't see it. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted May 11, 2010 Share Posted May 11, 2010 StellarRat, have you actually submitted a ticket to the helpdesk via the helpdesk? Or have you checked the helpdesk if your emails have been already answered? We respond to every inquiry we get within hours. If you do not get an email reply back, then this means it's been blocked by your email provider, and you can look up the responses and the status of your ticket at any time by logging into the helpdesk. Martin 0 Quote Link to comment Share on other sites More sharing options...
hoolaman Posted May 12, 2010 Share Posted May 12, 2010 I can say I always have had prompt and efficient service when submitting a ticket to the helpdesk. Occasionally emails direct to the various battlefront emails have not been answered. This is a shame because several place on the site and game manuals still tell you to email support@battlefront.com which may no longer be the best approach. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted May 12, 2010 Share Posted May 12, 2010 support@battlefront.com is actually parsed into the helpdesk automatically, and creates a ticket. If you do not get a response by email within 24-48 hours, the first step should be to log into the helpdesk (using the same email address you sent the email from) and check if there are any tickets there. The Knowledgebase at www.battlefront.com/helpdesk actually has a comprehensive article about this and other useful things with regard to support and the helpdesk. 0 Quote Link to comment Share on other sites More sharing options...
StellarRat Posted May 12, 2010 Author Share Posted May 12, 2010 StellarRat, have you actually submitted a ticket to the helpdesk via the helpdesk? Or have you checked the helpdesk if your emails have been already answered? We respond to every inquiry we get within hours. If you do not get an email reply back, then this means it's been blocked by your email provider, and you can look up the responses and the status of your ticket at any time by logging into the helpdesk. MartinNo, didn't see the button to submit a ticket, but I do now. I just followed the prompts for answers in the knowledge base. I have completed a ticket now. I really think that if you provide a customer service and elicense box someone should respond, create/transfer the ticket or at least send a mail back acknowledging the mail was received and telling you to submit a ticket. If you provide more than one published method for your customers to contact you then you should have that area covered. If not, you shouldn't publish it. That's the way it's worked at every company I've worked for. Anyway, thanks for responding, hopefully, I'll be playing the full version soon! 0 Quote Link to comment Share on other sites More sharing options...
MeatEtr Posted May 12, 2010 Share Posted May 12, 2010 Did you check your junk mail folder? When these things happen it's usually because something technically went wrong and not because their ignoring you. BF has always been rock solid when it comes to customer support. 0 Quote Link to comment Share on other sites More sharing options...
StellarRat Posted May 12, 2010 Author Share Posted May 12, 2010 Yep. I know it's working because I just got the auto reply back from the helpdesk ticket. Strangely, it's not allowing me to login to the helpdesk though. It doesn't think I have a sign-on which doesn't make a lot of sense to me. ;/ 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted May 12, 2010 Share Posted May 12, 2010 StellarRat, please check out this Knowledgebase Article, called "I need support, please read here first": http://www.battlefront.com/helpdesk/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=156&nav=0 0 Quote Link to comment Share on other sites More sharing options...
StellarRat Posted May 12, 2010 Author Share Posted May 12, 2010 Since I was complaining publicly; I now think it's only fair to say that Martin fixed my problem this morning. Apparently my key was not in the activation database, so he put it in. I'm good to go now. Thank you! 0 Quote Link to comment Share on other sites More sharing options...
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