Hyazinth von Strachwitz Posted November 20, 2007 Share Posted November 20, 2007 I purchased the game on the 25th of October, and my credit card was billed immediantly after. But I have not yet received the product. On Thursday the 15th of November I sent an E-Mail to support@battlefront.com, but up to now I didn`t even get an answer. Is there anyone willing to help me? I feel a bit "hooked"... Link to comment Share on other sites More sharing options...
Gorgin Posted November 20, 2007 Share Posted November 20, 2007 I live in Toronto -- HC's home town. I pre-ordered, and have yet to receive the mailing. Oh well, perhaps that's just Canada Post !! Link to comment Share on other sites More sharing options...
Hyazinth von Strachwitz Posted November 20, 2007 Author Share Posted November 20, 2007 Hmh... understood. At least someone from Battlefront could answer my mail... if they say it takes 3 month coz axis subs reign the atlantic, I can accept that, but no answer at all isn`t nice. Link to comment Share on other sites More sharing options...
Minty Posted November 20, 2007 Share Posted November 20, 2007 Yep think my shipment got sunk coming over on the UK lend lease scheme too. Ordered first day and not got CD yet. Link to comment Share on other sites More sharing options...
Moon Posted November 20, 2007 Share Posted November 20, 2007 Hi guys, there still seems to be confusion about when people should expect hardgoods for a new release. We always release the game for download first, basically on the same day that the hardgoods (CD/DVD pressing) go into production. This usually takes 2-4 weeks to finish and prepare for shipments. So hardgoods for newly released games are sent with a delay after the official "release" (which is digital). This is spelled out clearly on the order page (and also that you are billed immediately). Hardgoods for SC2 only started shipping last week from what I recall, so if you didn't get it yet there is no reason to worry. On top of all this, since we switched over to a new order/shop system last month (including a lot of changes on the backend, not only on the front), there have been a few additional "bugs" to take care of, which has affected a few dozen orders. All of those have been identified however and taken care of already. As for response times... usually our support guys (and that includes me) respond within 48 hours. If you don't have a reply by then, your email might have ended up in our spam filters. It might be good to check your own spam filters, too, since our server sends out a response challenge to unregistered email addresses (especially if you're using hotmail and the like), and this in turn might be caught in YOUR spam filters. In our new store we have a solution for all of this, namely a help desk (basically a support forum) which is monitored all the time by our staff, so if you have problems with emails, simply open a ticket there. New Battlefront Help Desk The response time is 24 hours (up to 48 on weekends), and there is no risk of emails getting lost etc. You do need a user account however, and you can register one without making a purchase. Martin Link to comment Share on other sites More sharing options...
Hyazinth von Strachwitz Posted November 20, 2007 Author Share Posted November 20, 2007 Originally posted by Moon: As for response times... usually our support guys (and that includes me) respond within 48 hours. If you don't have a reply by then, your email might have ended up in our spam filters. It might be good to check your own spam filters, too, since our server sends out a response challenge to unregistered email addresses (especially if you're using hotmail and the like), and this in turn might be caught in YOUR spam filters.I checked my spam filters... nothing in there. And I know that my adress goes through your spam filters, because a few weeks ago I received an answer.. from you personally. Anyway: if it arrives next weeks (or a few days later), everything is fine.. but no answer at all doesn`t make people happy. But now we have an answer . [ November 20, 2007, 07:02 AM: Message edited by: Hyazinth von Strachwitz ] Link to comment Share on other sites More sharing options...
Madmatt Posted November 20, 2007 Share Posted November 20, 2007 Hyazinth, I just checked all my email accounts and don't see anything from you coming into support on the 15th. That worries me a bit as I seem to recall your email from before. Can you do me a favor and send me another one at support@battlefront.com just so I can make sure its getting through okay. Thanks! Madmatt Link to comment Share on other sites More sharing options...
xwormwood Posted November 20, 2007 Share Posted November 20, 2007 All those waiting in Europe should always keep customs duty in mind, where your package can easily "rest" for several days or weeks while beeing processed by an (un)motivated customs officer... Link to comment Share on other sites More sharing options...
Hyazinth von Strachwitz Posted November 30, 2007 Author Share Posted November 30, 2007 Has anyone received it yet? I`m still waiting... @ Madmatt: sorry, I didn`t see your post earlier... E-Mail is on the way. Link to comment Share on other sites More sharing options...
Vesa Posted November 30, 2007 Share Posted November 30, 2007 I received the WaW DVD a few days ago. Finland/Europe. Link to comment Share on other sites More sharing options...
Gorgin Posted November 30, 2007 Share Posted November 30, 2007 WaW CD arrived in Toronto two days ago Link to comment Share on other sites More sharing options...
Hyazinth von Strachwitz Posted December 10, 2007 Author Share Posted December 10, 2007 @ Madmatt: did you receive my E-Mail this time? Link to comment Share on other sites More sharing options...
n0kn0k Posted December 10, 2007 Share Posted December 10, 2007 I got a mail that it has been shipped. Link to comment Share on other sites More sharing options...
n0kn0k Posted December 12, 2007 Share Posted December 12, 2007 Got it in the mail today in the Netherlands Link to comment Share on other sites More sharing options...
Recommended Posts