Shardz Posted July 25, 2019 Share Posted July 25, 2019 Can someone please explain why in 2019 I have a downloadable PayPal purchase as pending? I bought the upgrade to Normandy and it didn't provide the download link. How many days do I have to wait for that to take place? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Sgt.Squarehead Posted July 25, 2019 Share Posted July 25, 2019 @BFCElvis.....I think your skills may be required sir. 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted July 25, 2019 Share Posted July 25, 2019 Yeah that's probably not right. There could be a confirmation email in your spam folder that has a dl link - check that first. Either way open a support ticket here: https://battlefront.mojohelpdesk.com/ 0 Quote Link to comment Share on other sites More sharing options...
BFCElvis Posted July 25, 2019 Share Posted July 25, 2019 7 hours ago, Shardz said: Can someone please explain why in 2019 I have a downloadable PayPal purchase as pending? I bought the upgrade to Normandy and it didn't provide the download link. How many days do I have to wait for that to take place? Thanks. Sometimes an order has to be manually completed for the download to appear in your account. But the confirmation email has the download too. 0 Quote Link to comment Share on other sites More sharing options...
Shardz Posted July 25, 2019 Author Share Posted July 25, 2019 (edited) Looks like someone took care of it for me. Thanks much! Edited July 25, 2019 by Shardz 0 Quote Link to comment Share on other sites More sharing options...
Shardz Posted July 26, 2019 Author Share Posted July 26, 2019 Crud... I bought another CM game and it happened again. Is there a number to call? I'll open a ticket in the meantime. 0 Quote Link to comment Share on other sites More sharing options...
Sgt.Squarehead Posted July 26, 2019 Share Posted July 26, 2019 On 7/25/2019 at 1:30 PM, Sgt.Squarehead said: @BFCElvis.....I think your skills may be required sir. On 7/25/2019 at 3:49 PM, BFCElvis said: Sometimes an order has to be manually completed for the download to appear in your account. But the confirmation email has the download too. It's like the bat-signal. 0 Quote Link to comment Share on other sites More sharing options...
BFCElvis Posted July 26, 2019 Share Posted July 26, 2019 2 minutes ago, Sgt.Squarehead said: It's like the bat-signal. I think I just answered his ticket a few minutes ago. Thanks. The part that you quoted me on is very important. The download link will always be in the confirmation email. Even if the link doesn't appear in the account for a day or so. 0 Quote Link to comment Share on other sites More sharing options...
Sgt.Squarehead Posted July 26, 2019 Share Posted July 26, 2019 Damn he's fast! 0 Quote Link to comment Share on other sites More sharing options...
Shardz Posted July 26, 2019 Author Share Posted July 26, 2019 40 minutes ago, BFCElvis said: I think I just answered his ticket a few minutes ago. Thanks. The part that you quoted me on is very important. The download link will always be in the confirmation email. Even if the link doesn't appear in the account for a day or so. Yeah I never got a confirmation email. Just a PayPal one. Come to think of it, I didn't get one for my last purchase a couple days ago either. Can you guys check to see if those notifications are being sent out? Thanks for taking care of this so quickly. Now I can try out Final Blitzkrieg this weekend as well. 0 Quote Link to comment Share on other sites More sharing options...
Sgt.Squarehead Posted July 27, 2019 Share Posted July 27, 2019 Did you check your spam folder? 0 Quote Link to comment Share on other sites More sharing options...
Shardz Posted July 27, 2019 Author Share Posted July 27, 2019 1 hour ago, Sgt.Squarehead said: Did you check your spam folder? Wow! You were right! I think I've read that before around here. And the link IS in there! Good to know for future reference. Thanks again Sgt. 0 Quote Link to comment Share on other sites More sharing options...
Sgt.Squarehead Posted July 27, 2019 Share Posted July 27, 2019 (edited) I wonder if this isn't the source of the processing issue.....Could one or the other of the sites be waiting for notification of receipt of that e-mail? If so, the fact that it's being sent to spam might mean that a notification of receipt is never sent, thus the BF site views the process as on-going? Just a thought. Edited July 27, 2019 by Sgt.Squarehead 0 Quote Link to comment Share on other sites More sharing options...
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