Won't Launch

James Cobb · March 2, 2011

I've installed the download but the game won't launch. The game appears on the tool bar but that's all. M Dxdiag. is below:

System Information

------------------

Time of this report: 3/2/2011, 16:40:50

Machine name: COBB

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)

Language: English (Regional Setting: English)

System Manufacturer: INTEL_

System Model: DG43NB

BIOS: BIOS Date: 05/09/08 11:12:06 Ver: 08.00.10

Processor: Pentium® Dual-Core CPU E5200 @ 2.50GHz (2 CPUs)

Memory: 3580MB RAM

Page File: 473MB used, 4988MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: The registry information for the DirectPlay application 'Imperial Glory' is missing or damaged. You should reinstall that application. The registry information for the DirectPlay application 'East Front' is missing or damaged. You should reinstall that application. The registry information for the DirectPlay application 'WWII Frontline Command' is missing or damaged. You should reinstall that application.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce GTX 560 Ti

Manufacturer: NVIDIA

Chip type: GeForce GTX 560 Ti

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_23821462&REV_A1

Display Memory: 1024.0 MB

Current Mode: 1680 x 1050 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

Driver Name: nv4_disp.dll

Driver Version: 6.14.0012.6666 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 1/13/2011 22:39:00, 6403456 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: nv4_mini.sys

Mini VDD Date: 1/13/2011 22:39:00, 9888128 bytes

Device Identifier: {D7B71E3E-5140-11CF-D86D-8E0300C2CB35}

Vendor ID: 0x10DE

Device ID: 0x1200

SubSys ID: 0x23821462

Revision ID: 0x00A1

Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

-------------

Sound Devices

-------------

Description: Realtek HD Audio output

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_80860023&REV_1002

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RtkHDAud.sys

Driver Version: 5.10.0000.5628 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 7/3/2008 02:53:33, 4800000 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Full

Cap Flags: 0xF5F

Min/Max Sample Rate: 8000, 192000

Static/Strm HW Mix Bufs: 33, 32

Static/Strm HW 3D Bufs: 33, 32

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: Yes, Yes

I3DL2 Listen/Src: Yes, Yes

Sensaura ZoomFX: No

Registry: OK

Sound Test Result: Not run

Description: Modem #0 Line Playback (emulated)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID:

Manufacturer ID: 1

Product ID: 81

Type: Emulated

Driver Name:

Driver Version:

Driver Attributes:

WHQL Logo'd:

Date and Size:

Other Files:

Driver Provider:

HW Accel Level: Full

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Registry: OK

Sound Test Result: Not run

---------------------

Sound Capture Devices

---------------------

Description: Microsoft LifeCam VX-3000.

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: usbaudio.sys

Driver Version: 5.01.2600.5512 (English)

Driver Attributes: Final Retail

Date and Size: 4/14/2008 00:15:14, 60032 bytes

Cap Flags: 0x41

Format Flags: 0x4

Description: Modem #0 Line Record (emulated)

Default Sound Capture: No

Default Voice Capture: No

Driver Name:

Driver Version:

Driver Attributes:

Date and Size:

Cap Flags: 0x20

Format Flags: 0x0

Description: Realtek HD Audio Input

Default Sound Capture: No

Default Voice Capture: No

Driver Name: RtkHDAud.sys

Driver Version: 5.10.0000.5628 (English)

Driver Attributes: Final Retail

Date and Size: 7/3/2008 02:53:33, 4800000 bytes

Cap Flags: 0x41

Format Flags: 0xFFF

-----------

DirectMusic

-----------

DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS

DLS Version: 1.00.0016.0002

Acceleration: n/a

Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Registry: OK

Test Result: Not run

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Microsoft® Digital Media Keyboard

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x045E, 0x00B4

FF Driver: n/a

Device Name: Microsoft® Digital Media Keyboard

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x045E, 0x00B4

FF Driver: n/a

Device Name: Logitech Extreme 3D Pro USB

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC215

FF Driver: n/a

Poll w/ Interrupt: No

Registry: OK

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x3A35

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 4/13/2008 23:15:38, 59520 bytes

| Driver: usbd.sys, 8/4/2004 06:00:00, 4736 bytes

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ HID Keyboard Device

| Vendor/Product ID: 0x045E, 0x00B4

| Matching Device ID: hid_device_system_keyboard

| Service: kbdhid

| Driver: kbdhid.sys, 4/13/2008 23:09:50, 14592 bytes

| Driver: kbdclass.sys, 4/13/2008 23:09:48, 24576 bytes

|

+ HID Keyboard Device

| Matching Device ID: hid_device_system_keyboard

| Service: kbdhid

| Driver: kbdhid.sys, 4/13/2008 23:09:50, 14592 bytes

| Driver: kbdclass.sys, 4/13/2008 23:09:48, 24576 bytes

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: termdd.sys, 4/14/2008 04:43:22, 40840 bytes

| Driver: kbdclass.sys, 4/13/2008 23:09:48, 24576 bytes

|

Hubert Cater · March 3, 2011

Hi Jim,

Quick question, did you get at least as far as licensing the game or not even that far?

Hubert

James Cobb · March 3, 2011

Hubert,

No. After finishing the install and trying to launch absoluteky nothing happens; no image, no sound, nada.

Moon · March 3, 2011

Do you have Kaspersky or ZoneAlarm? If so, do you have their toolbars installed? If yes, then you may have to uninstall them. These toolbars (the technology between the two seems to be actually the same) interfere with a LOT of things (including other security programs ) and one of the symptoms is that they block stuff without any kind of feedback whatsoever. We have instructions for removing the ZA toolbar up in the Knowledgebase at www.battlefront.com/helpdesk (enter ZoneAlarm as search term).

James Cobb · March 3, 2011

No,neither.

James Cobb · March 3, 2011

Just to make sure, I turned off my anti-virus/spyware programs. Still no go.

Moon · March 3, 2011

What exactly do you mean when you say:

The game appears on the tool bar

Which toolbar are you referring to?

Anyway, it sounds like it would be better for you to submit a support ticket at www.battlefront.com/helpdesk for individual troubleshooting.

Moon · March 3, 2011

Just to make sure, I turned off my anti-virus/spyware programs. Still no go.

Which ones are you using?

Hubert Cater · March 3, 2011

Sorry to hear about the trouble Jim and hopefully Martin can help you sort this out soon enough

James Cobb · March 3, 2011

SandboxIE and Norman Security.

The toolbar is the standard Windows one at the bottom of the screen where the Start button resides and shows which programs are running.

James Cobb · March 3, 2011

Demo runs fine so the problem is not my rig nor the program itself.

Moon · March 3, 2011

Please submit a Support Ticket at www.battlefront.com/helpdesk. I'll escalate the issue to the programmers.

However: I assume that one of your security programs is interfering (or both; are you sure they're compatible?) and so we may not be able to troubleshoot it for you, since we don't know these programs. You may be better off contacting their support for instructions on how to set an exception or whitelist a program for execution. Chck also if they have any sort of toolbar application that may be running in the background. We know from ZA and Kaspersky that even if you deactivate the AV program itself, the toolbar remains running silently.

James Cobb · March 3, 2011

What's this I read about a fixed setup version?

Moon · March 3, 2011

Hi Jim,

the hotfix solves a bug in the activation procedure which led to an "Invalid Key error" when attempting to do an online activation. It does not apply to your case.

As I just responded in your helpdesk ticket, I'm suspecting the SandboxIE is the main issue, given the many "known conflics" that are listed here, including conflicts with other security programs

http://www.sandboxie.com/index.php?KnownConflicts

Won't Launch

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