Moon
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Posts posted by Moon
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One thing, though: The wallpapers in the media section doesn´t seem to be working.
I knew it!!! This game is fundamentally flawed!!
Should be fixed now.
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I noticed that too, also the steelbook's interactive online viewer doesn't seem to show anything - Though that might be my browser not behaving...?
It works in IE only and may require a plugin download.
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Catacol Highlander, $80 is about EUR 55, that includes download, the collector box, shipping&handling. It doesn't strike me as steep. I remember collector packs selling in stores in Europe for around that when I was still in Germany.
As for your question: this gets asked surprisingly often. Pre-ordering a download doesn't make much sense (btw, the download will be $55), since you won't be able to download until it's released anyway. In this specific case, however, the pre-order is deliberately targeted at people who want the "full enchilada", i.e. the collector box with all bells and whistles and the 200 page printed manual. Since we only have a limited amount of these printed, pre-ordering is a way for us to allow those fans who want the package to get it.
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No worries, it's going to be fizzing soon enough
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Usually a few hours earlier, up to about a day at most (e.g. download the night before the official release).
Martin
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Hotfix 1.00.2 was just released. It incorporates all the fixes from 1.00.1 and the "hanging menu" bug, and it also fixes all issues that a few users had with launching the game (or crashing shortly after launch). Please grab 1.00.2 from www.battlefront.com/patches. Install into your game directory.
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Yes, most eLicense protected games seem to be affected. We've notified eLicense to make sure AVG knows about it. Probably will get fixed in the next definition updates. I've cursed about AVG a lot since they do tend to generate a bunch of false positives with their heuristic filters, but then at least they do tend to listen and are fairly quick to solve problems, unlike some other companies (cough-spersky)...
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Got my manual and loved it too except for a misprint. I'm missing pages 31-38 and instead there is a reprint of 23-30. Of course, I can get what I need from the in-game pdf file, but not sure if this happened to anyone else's manual.
Heh... that's odd! I just flipped through a few of the manuals I have here and they are all fine. I guess you won the lottery today
Go to www.battlefront.com/helpdesk and click on Submit ticket. Take a photo of the manual in a way that we can see the duplicate pages, and upload it to the ticket. We'll send you a new correct manual for free.
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Part of the advantage of our consolidated shipping for pre-order customers (meaning, instead of shipping out of two warehouses - one in the US and one in the U - pre-orders are shipping out of our US warehouse only, while stock is produced/in transit to Europe) is that the physical part of your pre-orders can now be fulfilled faster. For some international customers this may be partially negated by the shipping times and/or occasional delays in customs, but overall everyone should get their CD, box and printed maual quicker. In the past we often were not able to start shipping until a couple of weeks after the release.
Martin
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Sean, the file is already saved in your helpdesk ticket (if you didn't get it via email, which is possible, it's fairly large attachment).
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Hi Russkly,
it appears that Kaspersky's virtual keyboard is interfering even if you have it disabled. That kinda matches with our experience with Kaspersky and some other security software out there, in that it's intrusive, apparently poorly documented, and difficult to shut off. The Kaspersky forums and the internet are full with people looking for "how to disable xyz"
I tried looking for a solution myself on how to disable it and found that probably you'd have to run the Kaspersky (repair) installer in Windows and deselect the virtual keyboard feature. And some users still had it in their browser add-ons. Talk about poor programming.
We have probably found a way to fix Kaspersky's problems (and that of a few others who have similar stuff running; the idea to fight against keyloggers is noble, but the execution... oh boy) and are preparing a hotfix. I have sent you an early version of that via the helpdesk to try if it resolves the issue. Based on our tests it should but then with Kaspersky and some of the others, you NEVER seem to know what curveball they throw next. I am surprised these packages are so popular in the first place.
Martin
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No, it's not. win32/heur is not a virus. "heur" stands for "heuristic" which is equivalent to "unknown". It seems that AVG has released an update today or yesterday which is creating a lot of false positives like this based on unknown virus signatures.
You can turn off "heuristic" scanning and see if it helps, and/or use the AVG feature to set exceptions and whitelist specific files it erroneously flags or even whole folders.
Martin
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Sooo... is there anyone here that is not being helped in our helpdesk already?
We were able to eliminate at least one problem, and this applies to all Kaspersky users. If you have Kaspersky and something called "Virtual Keyboard" from them, then turn it off. Kaspersky's virtual keyboard is meant to protect you when you're entering passwords online. It seems to do this by something called "code injection" into html pages. Well, the activation screen that comes up when you first launch a game is essentially an html page, and guess what... our protection system is blocking code injection because it is also a frequent method to try and hack a program.
So, please turn off virtual keyboard and the game should launch fine.
If you do not have Kaspersky, and the game is not launching for you at all (not even the activation), then you might want to check if your security package is offering something similar, and if turning it off helps.
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The Run as admin setting is usually only needed for the very first launch and activation with eLicense protected games. That's so the license is properly registered on your PC. It shouldn't be needed later on, although on some systems it seems that it is (and on others it's a quick workaround for other issues).
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I think the main hangup most people have is the whole, "You're not purchasing a game, you're purchasing the right to play the game" idea. Of course, that's been standard EULA stuff for as long as EULAs have been around, but, right or wrong, it's not intuitive.
Perhaps it isn't, but like you say, it's not something that we invented, and in fact it's been around for ever. In fact, with DRMs around now for many years, you would think that people would be used to the concept of how software is sold. ALL software, that is (apart perhaps from freeware).
The interesting thing is that people seem to be willing to accept truly draconian privacy invading DRMs as long as they don't see them. To me, that's odd. But, well, so be it. But the name calling, fact twisting stuff thrown out by some is really out of place. You'd almost think that some people are specifically out there to badmouth us, even if it means inventing things
I can only install the game 4 times on the same PC!!! -> No, you can install the game on 4 PCs, each of which will retain his activated license information until you completely reformat it, or make major rebuilds.
I can only install the game 4 times, that's it!! -> No, you can get one additional activation per year every year for your key. Infinitely.
I cannot install the game on 500 computers for my LAN party even though I purchased the game! It's mine mine mine -> Right. You cannot. You bought the game to play yourself and perhaps share with a family member. We won't even hold you accountable if you share with a friend. But the whole purpose of licensing software is to pay for the usage. If you want to throw a LAN party, contact us for a multiple license discount.
I am changing/reformatting/crashing/destroying my PC every week and I will not be able to install the game on the 52 computers I'll be using this year!!! -> Correct. You are not a typical user and the license activation system is going to cause you problems because if we allowed that, then we would also have to allow the abuse that comes with it (see point above). For this type of customer, buying multiple licenses at a discount would probably be a good option. (actually, you will get one license key, but we'll stock up your activations)
And do not be mistaken... licensing sucks. We wish we would not have to use it. It costs us money, resources, time, and energy. But we have to use it because a lot of people out there doesn't give a damn about paying for something that isn't free, or is happy to rip off your game and sell it on ebay for $5 to unsuspecting customers.
Martin
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The Paradox version is not using our eLicense protection, so your problems must be completely independent of that, and that's why the usual suspects of UAC and DEP do not work, probably. Please go to www.battlefront.com/helpdesk and click on Submit Ticket.
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One interesting thing I alyways notice about people having problems with licensing solutions is that they are never able to get the facts straight. Not sure why. I'm not pointing at anyone in particular, mind you, it's just a general observation.
I can buy a game from Steam, or Gamersgate, or Impulse, or GoG and download and install it whenever I want, however many times I want. I don't have to scribble down serial numbers or backup installers. I never have to go, hat in hand, to some third-party DRM provider and say "Please sir, can I have another installation?"We do not use a DRM. We use an online activation system. These other companies use DRMs which are based around the idea that you have to check back online with them in order to play. They do all sorts of things in the background while you're playing the game. You may not mind it, other people do (I certainly do).
You do not have to scribble down serial numbers. They're either stored in your online account, or printed on your product.
You do not have to go to some third-party DRM provider to get an extra activation. You go to our website (www.battlefront.com/activate) for the usual additiona activation within the allowed period, or to our Helpdesk (www.battlefront.com/helpdesk) for exceptions.
Martin
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That's very unusual, and it sounds like windows explorer is broken
Go to www.battlefront.com/helpdesk and click on Submit Ticket. A few screenshots of what is happening exactly would probably be good, too. -
Moon, please tell me how this scheme is NOT treating me like a criminal by limiting MY use of what I paid for, as opposed to a system like Slitherine/Matrix's (enter a serial number it's yours. Need to reinstall? No limits, no problem.)
Sure, I'm happy to. You are paying for a license to use our software. You do not own the software, it remains Intellectual Property of Fury Software and Battlefront.com. Your purchase buys you a license to use our software within the gudelines and restrictions of our End User License Agreement (EULA).
There are many EULAs out there, more or less restrictive. There are also freeware and shareware and all sorts of other IP and copyright concepts out there. While I am not sure if Slitherine/Matrix condones unlimited use of the games they sell you, or simply has no means to enforce their EULA, I don't know. But it's not relevant either way, because our software comes with our EULA, and everyone is bound by it.
Our OAS is therefore not treating you like criminals, but it is merely helping enforce our EULA. It is, in fact, more flexible than our EULA, because it gives you more activations than is allowed to start with, it does not check if you are really only running two copies at the same time and use one to play and one as backup, and it allows you to add activations ad infinitum to your key for free in the future. It is all around a very nice compromise between the protection of our IP and your rights as customer. In this way it is, by the way, way more flexible and much less "criminal" than most other DRM and activation systems out there, many of which allow you only one "seat", or do not allow you to transfer your game to other people at all etc.
Martin
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I don't get why you can't unlicense the game when you know, for instance, that you're going to do an upgrade, not being able to unlicense, get that install back for later use seems ridiculous. I don't really have a problem with the whole licensing thing, but not being able to reclaim them without waiting a year for a new one just seems silly, and no, getting 4 installs with the initial purchase doesn't make up for it. I'd be happy with 2 if it was possible to remove and transfer it. Honestly, I may never have an issue with it, but I already can't play any of the previous SC games I've bought because of the licensing issues, and while it's not as bad as some systems out there, it is more onerous than necessary. Unless it changes, this will probably be the last BFC purchase I make, because dealing with issues on one game is plenty for me, much less if I had issues with multiple games.
Wolfpack, you are highlighting one problem with eLicense yourself when you say "I already can't play any of the previous SC games I've bought because of the licensing issues". Unlicensing is a great concept and it's fairly unique. (Which is why your comment "not being able to unlicense, get that install back for later use seems ridiculous" is completely wrong, because very very few systems out there allow you to do it in the first place) It is one of the reasons why we have been using eLicense in the past, in fact. However, in practical life, we have found that more people forget to unlicense their games than remember it. In the end, the ability to unlicense is meaningless because if you forget to do it, you HAVE to ask our support to reset the key for you. And we can only do this a few times, too, which means that the system, while perhaps flexible in theory, ends up being more limiting than what we have now (an open end "add activation").
not being able to reclaim them without waiting a year for a new one just seems sillyIt is by default more flexible than not being able to reclaim it at all if you lost an activation due to a hard crash. But in reality, both systems are the same, since we do make exceptions to the rules, and you can always request more than the system allows.
Having said that, there is no reason why you "can't play any of the previous SC games I've bought because of the licensing issues". Go to www.battlefront.com/helpdesk and click on Submit Ticket, explain what the problem is, and we may be able to reset your key(s) for you. We do it all the time for people, and that is the whole point... now people can do it themselves, AND get more flexibility early on. Neither system has a hard limit of activations, and both enforce our EULA (End User License Agreement) that are part of your purchase equally well.
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If you have an involutary reformat, then there is no difference between eLicense and our new Online Activation System. In both cases your license is lost and needs to be reset. Our new Online Activation System has an advantage here: it allows you more activations from the start, by default, and it allows you to add a new activation yourself once per year without having to ask our support and wait for them to do it for you. If you have an involuntary reformat more than once in the same year, then the procedure is identical between eLicense and our OAS: you have to open a support ticket at www.battlefront.com/helpdesk, describe what happened, and depending on the situation we can help.
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I too feel a bit nervous because of the new licensing system: I bought Global Conflict as well as The Great War. I (as everyone does I think) immediately installed both games just after the purchase.
However, I have to re-install both of my PCs (Notebook + Desktop) for a change of the OS (from XP to 7). So all of my four available install "tickets" are gone. But - in the long term (i.e. 3-4 months from now) - I'm planning to replace the hardware as well. So I won't be able to install the games on my new machines then.
So what solutions (if there are any) do I have for those kind of scenarios? I guess I'm not the only one with this concern. You have to admit that it's only a question of time until you have to re-format and re-install a Windows System nowadays...
In this scenario you have used up two of your activations for the first install (to install on two PCs). You will use up two more for the reinstall after changing the OS, for a total of four. You will be able to add an activation to your key, so after the hardware upgrade in 3-4 months from now, you will be able to install the game yet again on a fifth PC. You will then have to wait for a few months before you can install it on a sixth, or you will have to purchase another license.
If you are planning to upgrade your PCs completely 3 times a year and plan to play the game on 2 PCs all the time, you should consider buying more licenses. We offer discounts for that.
For everyone else, the ability to have 2+2 activations plus 1 additional one every 365 day period is more than enough.
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There are no differences between the download and the cd version. The cd version does not require the disc to be in the drive to play. You only need it to install from disc.
After you install the game, the activation process is identical, regardless of how you got your setup files (download or mail).
For the activation, you have two options:
1) Online. Make sure you are online, hit the Online activation button, enter your license key (which is the same key used to download the file, or it is a key printed on the game box, for mail only delivery), and that's that. After the game is activated, the license is saved on your PC, both inside your game directory, as well as in a common Windows location outside. Even if you uninstall the game, your license information is not uninstalled with it, unless you erase your entire PC. Major modifications to your PC may prompt you to reactivate, but usually when you reinstall the game, you won't even be asked t relicense.
2) Manual activation. The manual activation procedure is outlined in the manual as well as in our Knowledgebase at www.battlefront.com/helpdesk. The on-screen prompts provide some guidance, too (and those will improve a lot also with the first patch, including a few extra bits of info that we're now finding customers to be confused about occasionally). The Manual activation means that the PC where you install the game does not have to be hooked up online. You do however need access to another PC (internet cafe for example) that has access to our website, which is needed to complete the activation process. Maybe in the future we'll offer a phone number for this, so you won't need any internet access... but really, since you have to buy the game online anyway, that's probably not necessary.
Martin
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in Combat Mission Battle for Normandy
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The 200 page manual is only part of the Limited Collector Edition.