E-mail too long for log in

[UselessTalent 3]

Hello,

 

just noticed that with the new website there is a character limit for the e-mail address you can enter in order to log in or to reset your password (apparently 24 characters is the maximum). My e-mail address just so happens to be 25 characters long so it ends with ".co" instead of ".com" which causes a slight issue with signing in to the battlefront webpage 😅

 

Thanks in advance and for a great series of games!

[Bud Backer 611]

I had the same issue. It accepted “.co” so keep going! The limit is with the “user name” which in most cases is an email. The actual email field should accept the full entry. If not, open a help desk ticket. 

Edited July 19, 2018 by Bud Backer

[mjkerner 251]

Lol, read the directions from Steve.  He explains that truncated email thingy.

[UselessTalent 3]

Cheers Bud. It did, as you said, accept the e-mail with a missing letter, just completely mistyped my password over and over and over and the password reset took a few hours to actually appear in my inbox so I drew the conclusion that it thinks my e-mail ends with .co and doesn't send the password reset e-mail.

 

18 hours ago, mjkerner said:

Lol, read the directions from Steve.  He explains that truncated email thingy.

Do you have a link for that? As someone who uses these forums less than once a year I've so far failed to find "directions from Steve"

[mjkerner 251]

UT, Steve mentioned it in the “New website” thread, but it’s also in the instructions on the new Battlefront Homepage. Good luck!

https://www.battlefront.com/

[UselessTalent 3]

Ah fair enough. Well, I suppose it goes without saying I've never been the cleverest forum user in the world!

I did see the username-bit, but thought the reset was somehow buggered as I didn't get the e-mail and figured that the e-mail must be the cause like I said above, but it must've just been either my e-mail being late to the party or the PW reset -system being jammed for a moment.

 

But in anycase: Problem solved (which never really even was a problem) no need to keep this thread popping up to the top of the forums 😅 Thanks for the help, chin down and towards new disappointments!