Merv0728 Posted November 27, 2007 Share Posted November 27, 2007 I would like to know why it takes so long for delivery to the UK, according to the order page items for the UK are despatched from Ireland. I order on the 16 Nov & it still hasn't arrived,thats 7 working days,11 oveall. Earlier in the year I purchased an item from a firm in Ohio which was considerably larger & heavier than SC2 & there was no special delivery instruction. It went thro' customs & I had it in 5 days. Is it the Lepricorns or perhaps they are having too many Black & Tans? Alan :mad: Link to comment Share on other sites More sharing options...
Madmatt Posted November 27, 2007 Share Posted November 27, 2007 The real reason is pretty simple. This game (and I assume your asking about the Bundle Pack or the WaW expansoin) only began shipping in mid November as we were waiting for the CD's to be mastered and sent to us from the replication company. For most customers, we were then able to ship out immediately, but for customers in Europe, we have to still transfer the new CD's to our warehouse in Ireland so they can ship them out. Usually this process takes about a week to ten days, and when we can, we actually try and coordinate the official *release* to coincide with the CD's arriving in Ireland, but we can't always anticpate issues that tend to crop up when shipping in large bulk across the ocean. As such, when a game is FIRST released, it can sometimes take a few extra days for an item to arrive in Europe, but once the Irish warehouse is fully stocked, the shipping times are back to normal. Having said all of that, your order should be arriving shortly. But if it doesn't arrive by weeksend, email us at sales@battlefront.com and we can check on it for you. Thanks! Madmatt Link to comment Share on other sites More sharing options...
Minty Posted November 27, 2007 Share Posted November 27, 2007 I ordered mine in October and it still hasn't arrived in the UK. Link to comment Share on other sites More sharing options...
Madmatt Posted November 27, 2007 Share Posted November 27, 2007 Again, its the same issue as above. The game only began shipping about a week or so ago. What you did in October was "Pre" order the game. And the order page did say to expect a delay until the game was physically shipping out. Madmatt Link to comment Share on other sites More sharing options...
Merv0728 Posted November 27, 2007 Author Share Posted November 27, 2007 Madmatt, thanks for the explanation,I hadn't realised it was so new,thought it had been on the market a little while,so all understood & will go back to fingure twiddling while I wait. Link to comment Share on other sites More sharing options...
Merv0728 Posted December 10, 2007 Author Share Posted December 10, 2007 Madmatt, still not arrived, 10 Dec 07. Link to comment Share on other sites More sharing options...
Merv0728 Posted December 19, 2007 Author Share Posted December 19, 2007 AND STILL NOT ARRIVED 19 DEC 07. Is there really a game called SC2 + WAW or is it one of those scams ????? Link to comment Share on other sites More sharing options...
Minty Posted December 19, 2007 Share Posted December 19, 2007 still not got mine either, very glad I paid for the download version too! Link to comment Share on other sites More sharing options...
Moon Posted December 19, 2007 Share Posted December 19, 2007 Hi guys, sorry about this but there has been a serious hiccup in our second UK warehouse which has led to delays in getting a number of orders out customers. Only a few dozen customers are affected and we have only been informed about the problems by the warehouse staff when it was already way too late. We reacted immediately and have dispatched the games from our US warehouse. Unfortunately this means longer transit times, especially now during the holiday season. Martin Link to comment Share on other sites More sharing options...
Merv0728 Posted December 20, 2007 Author Share Posted December 20, 2007 Martin, of course you could allow the people that have been waiting for delivery for some time to download the game if they so desired FOC ???? I assume you know which customers & their order #'s ? Alan Link to comment Share on other sites More sharing options...
Moon Posted December 20, 2007 Share Posted December 20, 2007 Yes, we can do that of course. Email us at sales@battlefront.com. PS. The only reason we didn't do this is because we were assuming that most people who order an HG product in the first place did so for a reason, i.e. they might not be able to download the game due to slow connection etc. But if somebody wants to do it, he should email us. Link to comment Share on other sites More sharing options...
Merv0728 Posted December 27, 2007 Author Share Posted December 27, 2007 Still not arrived by 27 Dec 2007. Link to comment Share on other sites More sharing options...
Green Devil Posted December 28, 2007 Share Posted December 28, 2007 Just to let you know. My game arrived from the US on 21.12.07 / Canterbury /Kent Link to comment Share on other sites More sharing options...
Merv0728 Posted December 31, 2007 Author Share Posted December 31, 2007 Hi Green Devil, When did you order yours ? It hasn't arrived here in Somerset yet 31 Dec 2007 Link to comment Share on other sites More sharing options...
Green Devil Posted January 1, 2008 Share Posted January 1, 2008 Hi Merv0728 - Ordered the game on the 24th November 2007. Hope it helps and that you get yours soon. Link to comment Share on other sites More sharing options...
Merv0728 Posted January 2, 2008 Author Share Posted January 2, 2008 Green devil, thanks for the reply. I ordered mine on th 16 Nov 2007,the tracking No. from the US Postal Services gave out that it had left the USA on the 12 Dec 2007, but it still hasn't arrived !! I think I'm going to forget all about this game & go and play tiddly winks instead. Alan Link to comment Share on other sites More sharing options...
Hubert Cater Posted January 3, 2008 Share Posted January 3, 2008 Hang in there Merv and I personally apologize for all the delays. Hubert Link to comment Share on other sites More sharing options...
Merv0728 Posted January 8, 2008 Author Share Posted January 8, 2008 Hubert, Hooray ! at last its arrived. Alan Link to comment Share on other sites More sharing options...
Hubert Cater Posted January 8, 2008 Share Posted January 8, 2008 Fantastic! Link to comment Share on other sites More sharing options...
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