quakerparrot67 Posted September 15, 2018 Share Posted September 15, 2018 hi- new here and trying to get playing, very in-techie so I hope you all will bear with me. just bought cmbn and a new machine to play (as well as other general internet stuff. the pc is a hp pavilion 590-p0024. I had shown the clerk (best buy) the recommended game specs and he showed me the specs on the machine and where they matched up. got game downloaded and installed, but when tried to play it said it had stopped working and that windows was searching for a solution and then it closed cmbn. really wanting to play this game and don't know how to figure out what to do. anyone? cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
rocketman Posted September 15, 2018 Share Posted September 15, 2018 Welcome to the forum. Too bad you have issues with the game. So, it doesn't start at all? In that case try turning off the "HP Audio Switch" program that it seems like it was shipped with. Even better make it "inactive" in the autostart menue. 0 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted September 15, 2018 Author Share Posted September 15, 2018 3 minutes ago, rocketman said: Welcome to the forum. Too bad you have issues with the game. So, it doesn't start at all? In that case try turning off the "HP Audio Switch" program that it seems like it was shipped with. Even better make it "inactive" in the autostart menue. thanks- so, where would I find that? in programs? (told you I was not techie, lol) why would that interfere? (just curious.) cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted September 15, 2018 Author Share Posted September 15, 2018 would 'uninstall' work for 'turn off' ? if not how would I get to 'turn off'? cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
rocketman Posted September 15, 2018 Share Posted September 15, 2018 (edited) There have been a few people, myself included, that have had issues with sound support programs - so that was my best guess. It is probably in the list of programs which you can access from the Windows Start Menue (probably under "H" and a folder HP or something like it). Or press control-alt-delete and access the activity manager and under the autostart tab locate the program and put it on "inactive". Uninstall will delete it completely. But you can probably download it again. I have a habit of almost always uninstalling programs that came bundled with the PC. Just eat up CPU power. Edited September 15, 2018 by rocketman 0 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted September 15, 2018 Author Share Posted September 15, 2018 ok= so it's off the task manager, should I try the game again? cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
rocketman Posted September 15, 2018 Share Posted September 15, 2018 Try the game. If still not ok, reboot PC and try again. Sound program should still be off/inactive in the task manager though. 0 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted September 15, 2018 Author Share Posted September 15, 2018 ok.... now it says that cmbn has stopped working as soon as it tries to open. . I did uninstall the hp audio switch after I deactivated it. could that cause a problem? sorry to be so 'needy'... cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
rocketman Posted September 15, 2018 Share Posted September 15, 2018 Uninstalling shouldn't matter at all. Just to check, you did activate the game using the license key that came with the game? 0 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted September 15, 2018 Author Share Posted September 15, 2018 yep. though i'm wondering if I put in 2 too many digits... I highlighted the 2 letter/numbers that were just bellow the key- I thought they were a run-on. should I re-download and try again? cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
rocketman Posted September 15, 2018 Share Posted September 15, 2018 If the key is incorrect it should say so. Don't think the game gets locked if you fill in the wrong key just once. You can always file a ticket with the Help Desk. They are experts after all. Also search the forum for other related threads. I'm going off-line now for a while. 0 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted September 15, 2018 Author Share Posted September 15, 2018 is there any way to get back to the authentication page and try again? would re-installing work? cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
quakerparrot67 Posted September 15, 2018 Author Share Posted September 15, 2018 hey, rocketman, thanks for all your help. I might try tinkering, tho that might not be the best idea, lol. talk to you later. cheers, rob 0 Quote Link to comment Share on other sites More sharing options...
Schrullenhaft Posted September 15, 2018 Share Posted September 15, 2018 I believe that if you didn't activate the game properly that it would show you the activation window again when you launch CMBN. Outside of deleting your activation (with an utility that be requested from the Helpdesk) there isn't a way to get the activation window to come back up again. Uninstalling that game does NOT get rid of the activation. Do you have any security/anti-virus software installed (there may be a default installation of something from HP... that may only work for a month or three) ? McAfee might be a likely possibility. If you do have security software, then you may need to add an 'exception' within it so that it doesn't interfere with CMBN (listing either the main game directory or possibly the game executable). The 'audio software' is a problem seen with a few programs that manage the audio, specifically Nahmic Audio and another one I can't quite recall. Even with these uninstalled your sound should still work (since they aren't drivers themselves). I don't know if the HP Audio is a similar program or not. If necessary you can also launch the game by right-clicking and selecting 'Run as administrator' from the popup menu (I believe that's still part of Windows 10). I wouldn't think that it would be necessary, but you could possibly upgrade your video driver and see if that makes a difference. Your HP Pavilion 590-P0024 has a Ryzen 3 2200G that has a 'Radeon Vega' built-into it. Here's the latest driver for Windows 10 64-bit: Adrenalin 18.9.1 (click on the '+' next to the 'Windows 10 64-bit' to have it open up and show the download options) Generally I wouldn't assume that the error you're seeing would be related to the video driver, but it is a possibility. There is the possibility, similar to the audio program, of something interfering with the running of the game. This is where you may need to bring up the 'Task Manager' and look for programs/utilities running in the background. Most of them should be fine, but there may be one that is causing a problem with CMBN. 0 Quote Link to comment Share on other sites More sharing options...
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