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19191919zd

I can‘t find my download URL.

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I tried to create a ticket, however, a staff only replied me with "Duplicate" and closed my ticket. What can I do now to get my problem resolved?

The answer of the staff is here:

2015006534_TIM20180904030408.png.e8b83563541bb70a0d5c88c017529db2.png

Edited by 19191919zd

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33 minutes ago, 19191919zd said:

And this is what it looks like on my order page:

image.png.29436513b4e64c24e561595cfe0a20de.png

directly below CMBS-BGV4 and above activation codes should have been a link to Download.  Did you delete that from the screenshot or is it just not there?

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Do you have more than one ticket submitted ? If not, submit another one (just don't submit many or they may get tossed as duplicates). You may need to provide the method of payment used, etc. The 'order code' (CMBS-BGV4) suggests that this a product with a download. In the United States it is a holiday weekend (Labor Day), so that could delay things, though typically with a download no one should need to fulfill the order. I would guess that there may be an issue with the payment processing (possibly due to the holiday or some other issue).

Edited by Schrullenhaft

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I just submitted

2 minutes ago, Schrullenhaft said:

Do you have more than one ticket submitted ? If not, submit another one (just don't submit many or they may get tossed as duplicates). You may need to provide the method of payment used, etc. The 'order code' (CMBS-BGV4) suggests that this a product with a download. In the United States it is a holiday weekend (Labor Day), so that could delay things, though typically with a download no one should need to fulfill the order. I would guess that there may an issue with the payment processing (possibly due to the holiday or some other issue).

Thanks, but I think there is nothing wrong in my payment process since I've already got my activation code.

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You got your activation code already, via email I assume ? Is it simply not showing up in the store website with the download link ? If you received an email, does it have a download link within it (typically the URL should mention 'battlefront.sharefile.com') ?

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There MAY be a snafu in the website and the way certain orders are processed. Was your order simply a 'download only' or was there a physical product involved too ? The 'Download for International' text in your order is new to me, which suggests that it is somehow a different download URL (though it may not be).

I don't know why your ticket was replied to with 'duplicate' and then closed, but it is possible that was simply a mistake. Depending on what Steve is doing this holiday you may get an answer later today or possibly tomorrow. Don't worry, you will get your software. There has just been a hiccup in delivery that had some unfortunate timing (US holiday).

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Well, I 'm pretty sure that I chose "Download Only" when purchasing the game. And I guess that it finally turned into "Download for International" simply because that I don't live in the US.

Thank you so much for your help and I'll try to wait for some answer in the coming US Labor Days.

image.png

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