medlinke Posted August 21, 2008 Share Posted August 21, 2008 Since you only get 10 attempts at downloading a file I'd recommend a few things for the download confirmation e-mail. 1. People don't read. They scan. - Break up the e-mail by bullet points or into single sentence smaller chunks saying everything you need to explain prior to providing the link & license key. 2. Incomplete Information - People will want to know how big the file they are going to download will be. A 500 megabyte expectation is a far cry from 2.6 gigabytes so a short notice about filesize is always appreciated. 3. Patch Information - The first question many users ask when they get a product is, "Do I have the latest version?" I would add in some kind of statement like, "The version of this product you're downloading has been updated with all the patches through 7/1/2008 or version 1.0.1. So that a user could presumably use that information to find out if they need to patch immediately after download. Just those three small changes and I think you'll greatly improve the usability of the download e-mail. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted August 21, 2008 Share Posted August 21, 2008 Thanks for the feedback! Please note that the email is just a backup means of getting info to you. You don't need the email at all.* After your purchase, you are already logged in and can immediately follow the link to download your game with a couple of clicks. All information about your order is primarily saved in the customer account at www.battlefront.com that is created automatically for you when you start the checkout process. Martin *Since the email is completely automated and contains links, many email providers - especially the public ones like Googlemail, Yahoo etc. that have fairly aggressive spam filters - reject emails anyway. 0 Quote Link to comment Share on other sites More sharing options...
medlinke Posted August 21, 2008 Author Share Posted August 21, 2008 Gotcha! Just thought I'd mention it! 0 Quote Link to comment Share on other sites More sharing options...
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