I wouldn't call it venting. Just a reasonable, polite request of BTS for any information they might have as to so many Canadian's haven't received their copies yet.
Yes, it is probable that the delay is occuring at Canadian customs. And BTS certainly cannot be held responsible for this. But it's also possible that there might have been other problems with some of the delayed shipments (one post-not canadian- mentioned that a copy hadn't been shipped yet due to an error by the fulfillment company).
We are probably a little to anxious. But then again, with all the posts about how great the game is, you can't really blame us can you? And, when the taxes and exchange rate are figured in, we Canadians will end up paying close to $100 Canadian for this great game. So I think we've earned the right to ask a polite question or two about when we might receive our copy of the game.
respectfully
Doug Brunton