Alex heritage Posted April 29, 2001 Share Posted April 29, 2001 when about will my game arrive. I orderd 4 days ago and i haven't even recieved the order confirmation yet. i live in england will this make a BIG difference 0 Quote Link to comment Share on other sites More sharing options...
ACTOR Posted April 29, 2001 Share Posted April 29, 2001 I can't say for certain, but being on the other side of the pond will cause it to take a bit longer. Maybe on of the gents from your side who already has the game can tell you how long to wait before panicking. Finally....WELCOME ABOARD! 0 Quote Link to comment Share on other sites More sharing options...
Madmatt Posted April 30, 2001 Share Posted April 30, 2001 Alex, You didnt give me any info to look up your order in your message above but if you can email me your order details (your name, full address, method of payment, when you ordered and credit card expiration date) I can give you some idea on whats going on with your order. Madmatt 0 Quote Link to comment Share on other sites More sharing options...
Alex heritage Posted May 4, 2001 Author Share Posted May 4, 2001 hey its been more than a week now where the hell is it as yet still no order confirmation 0 Quote Link to comment Share on other sites More sharing options...
kmead Posted May 5, 2001 Share Posted May 5, 2001 Using the "H" word when asking people to help you is not a great way of getting people to help you. We understand your frustration, some of us waited nearly a year from the time we placed our order until the game was available. I believe that they are out of stock at this time, once stock is available they have to arrange to fill your order. Keep in ind this is a small company (@4 people) and they are trying to to get the next game out and take care of orders for the current one. Happily the game has proven more successful than they expected so they are having a little trouble with order fulfillment (meaning running out of stock), clearly from your standpoint uthis is not a good thing. I can assure you that Matt will attend to your order as soon as he can. Being civil can only help. 0 Quote Link to comment Share on other sites More sharing options...
Madmatt Posted May 5, 2001 Share Posted May 5, 2001 Alex, Three things: #1 I did reply back to you in email and told you that as soon I had any info I would let you know. I do not appreciate the assumption that you made above that no one was in contact with you about this matter. As to the order confirmation email, some ISP's block that message as they detect it as SPAM, we don't know why this occurs and apparently neither do they... #2 Your order was a little unique in that you used your brothers credit card and it was expiring within just a few weeks of the time the order was placed. I also said as much in my email correspondance to you. and #3 The order shipped out on April 30 and you should get it in about 10 days or so. So, there you go. Enjoy the game and thank you for your order. Madmatt 0 Quote Link to comment Share on other sites More sharing options...
Arrigo Velicogna Posted May 5, 2001 Share Posted May 5, 2001 I have read the previous posts and I wish to say that also in my case the deliver of the game has been more lenghty than anticipated. But, pheraps, because the game has been shipped in Denmark before arriving in Italy (some problem with european post?....) Arrigo Velicogna 0 Quote Link to comment Share on other sites More sharing options...
Jev.Dk Posted May 5, 2001 Share Posted May 5, 2001 No probs here. Ive ordered it twice, and it took only 7 days both times, to Denmark that is 0 Quote Link to comment Share on other sites More sharing options...
Arrigo Velicogna Posted May 6, 2001 Share Posted May 6, 2001 But you live in denmark, I live in italy and my copy was first shipped to denmark, then to italy (a bit strange, some damned postal officer...) 0 Quote Link to comment Share on other sites More sharing options...
Fred Posted May 7, 2001 Share Posted May 7, 2001 Well, BTS has an outstanding record of customer service. My first shipment vanished (and I guess some post chaps have a fine time winning the war) and so I contacted Steve Grammont. Without any delay he just sended me a new copy, that arrived 10 days later. Thats what I call customer service. Fred 0 Quote Link to comment Share on other sites More sharing options...
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