Since I began playing the CM series, I have always believed that the delay time, especially in cases where the Artillery / Mortar asset are stated as being directly in Support of a particular unit, are too long. If your playing a scenario which lasts 40 mins and the delay is 10 - 12 mins, its one quarter of the total time. I was part of a FOO/MFC (forward Observation/Mortar Fire Controller) team myself and if you have Artillery or Mortars in direct Support, they are there, waiting for the your fire Order. If a delay of 10 - 12 mins and in certain circumstances within the game, even longer, that support would not be considered in Direct Support to you. This sounds really negative, it is not intended to be so, its something that's frustrated me through the playing process.