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License problem


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Hello--

 

My friend and I bought  the 1 free download + CD for this game.  The download worked fine however when we got the CD in the mail,  it will not work. It has a sticker with a license key on it, but when we enter this key, it says "you have already used your maximum number of downloads"  or "invalid key".

We have never been able to download anything from this CD so we are not past our alloted number of downloads.

 

any ideas??

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thanks for answering.

 

We have, we get a form letter back that tells you how to download from a CD

 

Its possible that some folks needed that to make sure they were doing it right. If it doesn't remedy your problem then add to the ticket (don't reply to the email, I don't think it's monitored but additions to the ticket on the helpdesk site are). Explain your situation further. I can't imagine they will not help you. When I needed assistance it was always fast and resolved the situation. :)

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