sightreader Posted December 5, 2003 Share Posted December 5, 2003 My friend bought CMAK for me as a gift. CMAK was sent in a two day mailer that the post office balled up and jammed into my tiny mailbox. Since the CD had no real protection, it's scratched and will not install. What do I do? Hwei Yin 1212 Raintree Drive #A20 Fort Collins, CO 80526 0 Quote Link to comment Share on other sites More sharing options...
Eddy Posted December 5, 2003 Share Posted December 5, 2003 I suspect you're going to get please contact mailto:sales@battlefront.com from Mr Battlefront. Try posting for a third time. That might solve it Cheers 0 Quote Link to comment Share on other sites More sharing options...
Madmatt Posted December 5, 2003 Share Posted December 5, 2003 Before you contact sales asking for a replacement BE SURE and read through the full troubleshooting guide as I cover a lot of common install issues which can be easily fixed. http://www.battlefront.com/products/cmak/troubleshooting.html Madmatt 0 Quote Link to comment Share on other sites More sharing options...
Yeknodathon Posted December 5, 2003 Share Posted December 5, 2003 Dunno if this helps - my CD would spin up but then take several minutes to start the Setup procedure... so it may be worth waiting a while, grab a cup of tea, read a few posts and seeing if it sorts itself out before asking for a new copy... strange. Alex 0 Quote Link to comment Share on other sites More sharing options...
Madmatt Posted December 5, 2003 Share Posted December 5, 2003 Yes, it is not uncommon for some CD drives to take close to (if not more) than 10 minutes to fully spin up and access the CD. Seems some drives do this on CD's with as much data as CMAK (just a tad over 650 megs). If it looks like the system is locked up, just sit back, be patient and wait, that seems to do the trick. Madmatt 0 Quote Link to comment Share on other sites More sharing options...
sightreader Posted December 5, 2003 Author Share Posted December 5, 2003 Originally posted by Eddy: Try posting for a third time. That might solve it Cheers [/QB]I apologizes for the multiple postings. I got a 404 error page when I tried to post it, so I used the back button and tried again, not knowing the initial attempt succeeded. I tried to delete that other post, but it wouldn't let me. 0 Quote Link to comment Share on other sites More sharing options...
sightreader Posted December 5, 2003 Author Share Posted December 5, 2003 Originally posted by Madmatt: Yes, it is not uncommon for some CD drives to take close to (if not more) than 10 minutes to fully spin up and access the CD. Seems some drives do this on CD's with as much data as CMAK (just a tad over 650 megs). If it looks like the system is locked up, just sit back, be patient and wait, that seems to do the trick. Madmatt Thank you for your reply. The CD has visible scratches on the data surface, and the CD drive is making some very disturbing sounds trying to read it. The CD reading process is in a hard lock at 0 percent progress for over 5 minutes and cannot be aborted (I had to reboot the machine). I don't have ordering information from my friend yet: this is where I regret getting it as a gift because the person who bought it is not the same as the person trying to install it. When I get home tonight I'll try it again but wait longer. 0 Quote Link to comment Share on other sites More sharing options...
Madmatt Posted December 6, 2003 Share Posted December 6, 2003 Yeah, I would try again and wait at least ten minutes. While the CD scans the disc it can seem as if the system is totaly locked up, just be patient. Several people have emailed me with almost the exact same issue but when they waited, the cd install eventually did kick off. Most light surface scracthes can be removed by simply cleaning the disc with a diluted solution of alcohol and a Q-tip. See the troubleshooting guide for more info on that. Of course, if none of this works, get the info from your buddy and then contact sales@battelfront.com Madmatt 0 Quote Link to comment Share on other sites More sharing options...
sightreader Posted December 6, 2003 Author Share Posted December 6, 2003 Originally posted by Madmatt: Of course, if none of this works, get the info from your buddy and then contact sales@battelfront.com Madmatt Yep, the disc is definitely fried. I can't even bring up the autoplay screen to begin the installation process. The disc whirrs, then it slows down, whirrs, slows down, etc. No luck on Q-Tips and Rubbing Alcohol, the scratch bit a pretty good chunk out of the data surface. 0 Quote Link to comment Share on other sites More sharing options...
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