TacOps ordering problem, Major please read!

[Clinton]

Hello, my name is Clinton Jones.

Last night 8/1/01 at around 5:00pm cst I ordered TacOps using my Credit Card. I got disconnected twice during the procedure. When I proceded to checkout, it said "Your order has already been processed" or something like that. I havent recieved an e-mail confomation as I did when I bought Combat Mission. I was just wanting to make sure that my order had went through and if not I will need to place it again I suppose. Any help is greatly appreciated.

Clinton Jones

[MajorH TacOps Developer]

I just sent a note to steve@battlefront.com asking for your order to be checked.

Please let me know if you don't get an answer tomorrow. I am assuming taht your email address is <intruder@midwest.net>.

[Clinton]

<BLOCKQUOTE>quote:</font><HR>Originally posted by MajorH:

I just sent a note to steve@battlefront.com asking for your order to be checked.

Please let me know if you don't get an answer tomorrow. I am assuming taht your email address is <intruder@midwest.net>.<HR></BLOCKQUOTE>

Yes the e-mail is correct. Thanks for your help. I will be looking for a reply tomorrow.

[Madmatt]

I do not see an order placed in your name Clinton. There was a time on 8-1 that work was being conducted on the server and I think you were trying to place your order during that time.

If you didn't get a page that was a summary of your order or an email confirmation than your order was not placed.

Just to be sure, wait for further confirmation from Steve that there is not an order for you, but he looks at the same logs as I do and I don't see you in them.

Madmatt

[MajorH TacOps Developer]

Clinton;

Steve said ...

- - - - -

Sorry for just getting back to you. I double checked and indeed... your

order was not received. We experienced some sort of software failure

(still no clue what happened!) on our end and the store was down for

about 12 hours before we became alerted to the problem. It would appear

that you were trying to place your order right around the time it failed.

The message about your order being processed was incorrect. The system

might have thought your order was completed at that time, but it did not

in fact clear through the authorization process. Sometime right after

that the whole store system went offline until we rebooted the server the

next day.

Unfortunately, this means you will have to return to our website and

place a new order. If for ANY REASON two charges show up on your credit

card, contact me and I will remove one right away. I am 99% sure this

will not be necessary, but one never knows what software will do when in

such a state.

Thanks, Steve

- - - - -

[Augustus Allen]

Major H,

I have had a similar problem with ordering

TacOps through the mail. This was quite some

time ago (last summer, I think) and by no means do I expect my money back, but I did send in $20.00 + $8.00 s/h for a copy of the game, but I never recieved it. Is there a possibility that this could be investigated as well? This experience is preventing me

from placing a second order, so any feedback would be nice.

Thank You,

six-eight

"The key to success in battle is effective communications"

[MajorH TacOps Developer]

I sent a note to steve@battlefront.com asking him to check.

[MajorH TacOps Developer]

For Augustus Allen.

I checked with Steve Grammont and he has no record of an order or a payment under the name "Augustus Allen".

Please work with him directly to resolve this via steve@battlefront.com.

FYI. I don't have any access to company records. I don't even live in the same state as Steve and Charles .