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Need help in redownload


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My system crashed last week and am now trying to get my games back. I have been dealing with someone on your help desk but I don't think they are following what is going on, I keep getting told to go to the FAQ tech page, none of that covers my situation which I think is pretty simple but maybe not.

I have two games, SC Global Conflict and WWI. I totally lost the GC game and now need a redownload- I have no issue with paying a fee for this. I was able to recover the WWI and now just need the activation code. Apparently I need to sign in on your store page, I thought my sign in info was the same as for the forum but it apparently isn't. I can't seem to get signed in to go to my account to ask for the re-download or the activation code.

So it should be simple, no? Any suggestions?

Update- I was able to get into my account on the store page. Where do I go to get to the area where I can get the code and the redownload?

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