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Everything now works fine:) thank you to the helpdesk! Now it's time to enjoy this new upgrade;) Keep the good working! Happy end of the year battlefront!

The story never end.. I have downloaded some upgrade for windows etc. now it seems it can connect for licensing then I have the 501 error! I can't understand I "copy-paste" the number and I checked it.. Let's see what's next

Thank you for first help to all you guys.. I did it but the license site told me something like "wrong ID" repeat the operation. (Should I also "copy-paste" the part of instruction? or only from ----begin license request----?) Maybe I should realy use another pc for it to work? Now I'm at work :-/ I'll try this evening, I'll copy the file to a USB flash drive and connect from another pc.. but not sure this is the point. Is it better to contact the help desk directly or is it enough to write here? Thank you again, Marco

Hello, first of all I would say thanks to battlefront team for the good work during last years. I'm sorry for my bad english, this is the reason I don't write in forum, anyway I check it often. I have all the copies of "strategic command" series never had problem with licensing. Now with this global conflict gold I can't license for the connection error 12. I had problem with the false virus sc2glib.dll too but I managed to start the license section by changing the avg anti-virus settings. Obviously I'm internet connected.. I desabled windows firewall too but nothing change. The problem is I try for the first time the off-line licensing but when I try lauching the first step: "save license request file" the program stops and doesn't respond I tried it several times, re-install the game etc. I write it here instead of to the help desk cause I hope may help others like me. Thanks for your any help! Is it possible that when arrive my mail copy I won't have this problem? Marco