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Customer Service addressing support tickets?


Nevada

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WATS-447

I placed an order for 5 titles and the Theater Mission disc came in corrupt, Ive not heard a word from Battlefront after multiple emails and an active support ticket thats not been answered. When I hit the setup.exe, a message box pops up right away and states setup file is corrupt, please obtain a new copy. Ive not received a reply via email nor has my support ticket been replied to. How do I get a good copy of the Theater Mission disc?

Thanks

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Nevada, we try to answer all tickets and emails usually within 24 hours. It's not always possible to do that, however. (Having said that, your support ticket is barely 24 hours old I believe).

Anyway, replacement discs have been already mailed out to you and a couple other affected customers. Customer service first needed to investigate the issue and prepare the replacement discs, but you should have heard from them by now.

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