Manx Posted December 24, 2002 Share Posted December 24, 2002 This is a great gesture. Thanks BFC. p.s - Stick to producing GAMES...your good at that! Link to comment Share on other sites More sharing options...
Commissar Posted December 24, 2002 Share Posted December 24, 2002 BFC, you are doing it all wrong. Here is what you are supposed to do in cases like this: 1) Deny any mistake claimed. 2) Find a way to blame it on the customer 3) Charge the customer for fixing mistakes you're "supposed to do in the first place 4) Pretend to listen to customer concerns 5) Immediately delete any criticisms about yourself or your game, especially if the criticism is true 6) Call the customer a dork and a moron. They like that stuff and ensures customer loyalty. If you follow these industry standards, you too can be as beloved as say EA or Freedom Games Link to comment Share on other sites More sharing options...
1SGWinks Posted December 24, 2002 Share Posted December 24, 2002 Any chance you guys at BFC could talk to those nogs in Detroit Michigan about admitting they had a problem with the seals in their fan motors leaking so I could get my $200.00 back for a fan motor replacement on a 2 year old Grand Prix Oh-nevermind-you got enough on your plates-Happy Holidays Link to comment Share on other sites More sharing options...
Mach Posted December 24, 2002 Share Posted December 24, 2002 i'm sold. with service like that, you've got me as a customer thats gona keep coming back ! Link to comment Share on other sites More sharing options...
Grey Fox Posted December 24, 2002 Share Posted December 24, 2002 Not too many companies out there with this kind of commitment to their customers.Certainly promotes customer thanks and loyalty.Merry Christmas! Link to comment Share on other sites More sharing options...
Frunze Posted December 24, 2002 Share Posted December 24, 2002 Thank you. Link to comment Share on other sites More sharing options...
Compassion Posted December 24, 2002 Share Posted December 24, 2002 I just wanted to add my thanks. I'll be looking forward to geting the updated strat guide when it's ready. You guys are great. IT's a sad commentary when we consumers are suprised and elated becasue a vendor goes the extra mile to simply 'do what's right.' Link to comment Share on other sites More sharing options...
Major Gregg Posted December 24, 2002 Share Posted December 24, 2002 Skol BFC!!!!!!! Link to comment Share on other sites More sharing options...
davidh Posted December 24, 2002 Share Posted December 24, 2002 Amazing. Thank you, BFC. Link to comment Share on other sites More sharing options...
dazed Posted December 24, 2002 Share Posted December 24, 2002 Wow. Thanks! Does anyone at Battlefront have a favorite charity? I'll donate something in thanks for the great service. Thanks! Q Link to comment Share on other sites More sharing options...
John Malcolm Posted December 24, 2002 Share Posted December 24, 2002 A double Christmas present. My first copy of the guide is sitting wrapped under the tree at my parents' house, to be opened on Wednesday. Now a 2nd gift from Battlefront. Good service guys! The idea posted by the previous poster is a good one. People might want to know if there is a favourite charity they can send a fews pounds/dollars/euros to as a way of thanking you. Link to comment Share on other sites More sharing options...
c3k Posted December 24, 2002 Share Posted December 24, 2002 BFC, Well done. Ken Link to comment Share on other sites More sharing options...
Screeny Posted December 24, 2002 Share Posted December 24, 2002 I wonder how much this "misprint" will be worth as a collectors item in a couple of years??? "The only low quality product ever sold by Battlefront" gr Screeny Link to comment Share on other sites More sharing options...
Sgt CDAT Posted December 24, 2002 Share Posted December 24, 2002 All I can say is "Loyal Customer for LIFE!" Thanks BFC! Link to comment Share on other sites More sharing options...
RevJack Posted December 24, 2002 Share Posted December 24, 2002 Agree with all the other posts....and BFC, you have a lifelong customer with products and service like this.....Thanks and Happy Holidays Link to comment Share on other sites More sharing options...
Juju Posted December 24, 2002 Share Posted December 24, 2002 .... Wow... This kind of customer support, in this day and age. It's almost unreal. Link to comment Share on other sites More sharing options...
USGrant Posted December 24, 2002 Share Posted December 24, 2002 Count me in as another waffler who is definitely buying the Strat Guide now. I'll also order the Military Reference Library at the same time to thank you. Any chance of BFC producing a similar reference CD with WWII references, field manauals, etc.? Link to comment Share on other sites More sharing options...
jbertles Posted December 24, 2002 Share Posted December 24, 2002 Wow, I thought just having these games was great, and now great service too.... Kudos, BFC Link to comment Share on other sites More sharing options...
JessRobinson Posted December 24, 2002 Share Posted December 24, 2002 Amen. Everybody now. Amen. All together. Amen. Amen amen. Link to comment Share on other sites More sharing options...
BeauCoupDinkyDau Posted December 24, 2002 Share Posted December 24, 2002 Originally posted by Commissar: BFC, you are doing it all wrong. Here is what you are supposed to do in cases like this: 1) Deny any mistake claimed. 2) Find a way to blame it on the customer 3) Charge the customer for fixing mistakes you're "supposed to do in the first place 4) Pretend to listen to customer concerns 5) Immediately delete any criticisms about yourself or your game, especially if the criticism is true 6) Call the customer a dork and a moron. They like that stuff and ensures customer loyalty. If you follow these industry standards, you too can be as beloved as say EA or Freedom Games Commisar, Fred got banned! Remember? We can't apply his years of business schooling here anymore! Great job BFC. If all companies would stick to such high standards, they would gain a loyalty that would generate more revinue that they could possably hope for. There is a reason a company like Toyota sells so many cars for example. They sell a quality product with a high standards of excellence, and thus generate a huge loyal client base that keeps coming back for more. Excellent service guys!!! :cool: [ December 23, 2002, 11:13 PM: Message edited by: Vader's Jester ] Link to comment Share on other sites More sharing options...
Robert Isenberg Posted December 24, 2002 Share Posted December 24, 2002 Wow You guys are great can't wait until any other CM based based games come out Link to comment Share on other sites More sharing options...
mikster khan Posted December 24, 2002 Share Posted December 24, 2002 I'd just like to add my voice to the chorus of kudos. Well done BFC! Cheers, Mike Link to comment Share on other sites More sharing options...
jeffsmith Posted December 24, 2002 Share Posted December 24, 2002 If there ever is a JD Power & Assoc. Award for "Computer Game Company Customer Service" There is no doubt BFC deserves the first awarding of the #1 Ranking (& maybe every successive award after that) This alone my spur me to buy another copy of CMBB just to show my appreciation & support [ December 23, 2002, 11:31 PM: Message edited by: jeffsmith ] Link to comment Share on other sites More sharing options...
miller41 Posted December 24, 2002 Share Posted December 24, 2002 I can only say thank you for customer service that you rarly ever see in much larger and older companies, so many companies could learn alot from this action and its the reason I own every game you have published Link to comment Share on other sites More sharing options...
DaveT Posted December 24, 2002 Share Posted December 24, 2002 As allways you guys rock. Dave Link to comment Share on other sites More sharing options...
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