Fokker G1 Posted August 12, 2018 Share Posted August 12, 2018 Am unable to log ont to the new webstore. It does not accept my user name + password. When trying to access using the e-mail address it turns out to be too long to be entered. Any suggestions? Thanks for your help! 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted August 12, 2018 Share Posted August 12, 2018 Try entering as much of your email as it will accept. I know it sounds strange but it has worked for some. If that fails then contact support. https://battlefront.mojohelpdesk.com 0 Quote Link to comment Share on other sites More sharing options...
Fokker G1 Posted August 12, 2018 Author Share Posted August 12, 2018 (edited) 1 hour ago, IanL said: Try entering as much of your email as it will accept. I know it sounds strange but it has worked for some. If that fails then contact support. https://battlefront.mojohelpdesk.com Thanks. Option 1 didn't work. Contacted helpdesk, contains broken link for password reset (www.battlefront.com/lostpw). Not useful. When asking to change password after submitting user name and e-mail address, I am told an e-mail is sent my way. Unfortunately I do not actually receive that e-mail Edited August 12, 2018 by Fokker G1 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted August 12, 2018 Share Posted August 12, 2018 Sorry that didn't work. I not clear on what you did with support. If you open a ticket someone in the support team will help you sort it out. 0 Quote Link to comment Share on other sites More sharing options...
Fokker G1 Posted August 12, 2018 Author Share Posted August 12, 2018 6 minutes ago, IanL said: If you open a ticket someone in the support team will help you sort it out. Did just that. Thanks for your efforts! 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted August 12, 2018 Share Posted August 12, 2018 Good luck I am sure you will get sorted. 0 Quote Link to comment Share on other sites More sharing options...
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