HerrTom Posted July 16, 2018 Share Posted July 16, 2018 3 hours ago, markus544 said: Sorry guys i'm kinda confused...Was the site suppose to be up today or did they try to launch it and it went nuts? I think they've ran into some technical problems which delayed them from the 8th and this past weekend too. 0 Quote Link to comment Share on other sites More sharing options...
MikeyD Posted July 16, 2018 Share Posted July 16, 2018 As a general rule of thumb you should never set a completion date to Friday the 13th. Its unlucky. 3 Quote Link to comment Share on other sites More sharing options...
Sequoia Posted July 17, 2018 Share Posted July 17, 2018 Maybe Jason is responsible for the delay? 0 Quote Link to comment Share on other sites More sharing options...
Michael Emrys Posted July 17, 2018 Share Posted July 17, 2018 The gods have plans of their own, which as usual remain inscrutable. Michael 0 Quote Link to comment Share on other sites More sharing options...
Sequoia Posted July 17, 2018 Share Posted July 17, 2018 Not to Mord.... 1 Quote Link to comment Share on other sites More sharing options...
ratdeath Posted July 18, 2018 Share Posted July 18, 2018 At last :) 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 An endless series of glitches caused this to be much later than we expected. As MikeyD correctly pointed out, though not exactly for that reason, timing is really important. Flipping the switch on a brand new website can cause all kinds of headaches. Best to do that during the beginning part of the work week instead of what should be a weekend of relaxing. I am happy to announce that the change over happened an hour ago. It will take 24 hours before most of you will see it (I've still not seen it) and 48 hours for those of you with an ISP that is attached to the Internet by a couple of tin cans and a bit of string Hopefully there won't be too many technical glitches. The big one is definitely going to be people resetting their passwords. A large number of people can be relied upon to not read instructions. It's the way the world works, eh? Thanks for putting up with the old site for so long! Steve 0 Quote Link to comment Share on other sites More sharing options...
Artkin Posted July 18, 2018 Share Posted July 18, 2018 Thanks Steve. But now I ask why your hatred of trees exists.. hopefully that didnt disappear with the change. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 Note that at the moment www.battlefront.com is rerouting to battlefront.mypinnaclecart.com. Our ecommerce host should get that changed over shortly, but otherwise it's ready to go. Steve 0 Quote Link to comment Share on other sites More sharing options...
Ithikial_AU Posted July 18, 2018 Share Posted July 18, 2018 Congrats. Even Australia's infamous tin can and string internet seems to receiving the new site. :P Main page looks a bit bland on my mobile phone (android) as it's just a lot of text on a black background. Functions well it's lacking any pics or the logo. No probs on desktop. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 For you IT geeks out there... One of the major glitches that tripped things up was related to the fact that we secured the www.battlefront.com domain in 1998 and haven't switched it since 2007. 10-20 years is more than a few lifetimes in the IT world. I had to spend 2 hours on the phone with GoDaddy trying to sort out things which don't exist any more, yet were part of our profile. Can't edit an A Record if you can't see it  Apparently we were part of some legacy transition of something GoDaddy bought and that needed to get sorted out. Rather annoying. The other causes of delays were bugs in the coding of our site. Some data migration issues also crept in to cause delays. Turning the old store back on wasn't even remotely a good idea, so you sat without your links working and we sat with $0 per day earnings. I might be a bit biased because that money is used to buy food and pay the mortgages, but I think we got the worse end of the delay. Just say'n! Steve 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 Just now, Ithikial_AU said: Congrats. Even Australia's infamous tin can and string internet seems to receiving the new site. Main page looks a bit bland on my mobile phone (android) as it's just a lot of text on a black background. Functions well it's lacking any pics or the logo. No probs on desktop. The blandness is just for the next week or so because we need to get the word out about the mechanics of the new site. After a bit the homepage will show other news and it will look prettier I'd be curious to see a screenshot (or picture or whatever) of how it's showing up differently on Android. It's supposed to look the same as the desktop. I don't have an Andriod but I'm sure some of our testers checked it out on it. Steve 0 Quote Link to comment Share on other sites More sharing options...
ViperAssassin26 Posted July 18, 2018 Share Posted July 18, 2018 I just tried to download one of the games I already had downloaded. its not allowing me to do so. Is there something I'm missing? I had no issue resetting my password. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 Which product? Where is the link you're clicking on? Your original email or in My Orders on the new site? Are you getting a message? Steve 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 48 minutes ago, Artkin said: Thanks Steve. But now I ask why your hatred of trees exists.. hopefully that didnt disappear with the change. I love trees! Love to look at 'em, love to smell 'em, love to cut them down and mill them into lumber too! Trees are good stuff all around! Steve 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 BTW, Shock Force 2 preorders are on hold for a bit while we get through whatever teething issues the new site/store might have. Better to have fewer people running into a problem than more, right? Right! Steve 0 Quote Link to comment Share on other sites More sharing options...
ViperAssassin26 Posted July 18, 2018 Share Posted July 18, 2018 (edited) I went to my account then clicked on my orders. from the it has a list of what I ordered but when I click view and theres no link to download the game. I want to re download black sea Edited July 18, 2018 by ViperAssassin26 0 Quote Link to comment Share on other sites More sharing options...
AlexUK Posted July 18, 2018 Share Posted July 18, 2018 Hi Steve. For info, on an iPad,the ‘games’ link at the top of the homepage doesn’t seem to work. The others do. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 Odd. Just fixed a couple of other problems so looking into this now. Steve 0 Quote Link to comment Share on other sites More sharing options...
AlexUK Posted July 18, 2018 Share Posted July 18, 2018 Hi Steve. Potentially it has a different behaviour set. When I tap on it nothing happens. When I try a longer tap (just now) a drop down list appears. 0 Quote Link to comment Share on other sites More sharing options...
AlexUK Posted July 18, 2018 Share Posted July 18, 2018 On 7/12/2018 at 5:16 AM, Battlefront.com said: They are still a work in progress, as we discover oddities with people's accounts, but here's the basics... Customers have a Username and Email associated with their old store accounts. These have moved over, no problem there. The problem is people don't necessarily know what one or both of them are! They reply on their browser to do that when the log in. A browser MIGHT still suggest the correct information with the new store, it might not. When you try to reset your password with the new store make sure to enter your Username and Email from your old account. If you do not remember it, guess by putting your email in both fields. Username has a character limit and might truncate your email address. Don't worry, that's fine because if it does that it's stored in the database truncated as well. The important thing is for the two to match, not be a useable email address. That's what the Email field is for If your old account has an outdated email address, then you have to contact us at Support and we'll verify your info then reassign your email address to something that works for you. Then you can reset your password. My sense is that most people will get in first time no problem. Another big chunk of people will get in after a bit of frustration. Some won't be able to get in at all and we'll have to help out. Pain the butt for everybody, but that's the price of progress. People should *NOT* create new accounts. That messes things up for you long term because we can not merge your order history into your new account. Meaning, sooner or later you will need your old count fixed and so you might as well do it from the start. Note that your credit card info was never stored on the old server EVER. Just a reminder. There, now aren't you sorry you asked for the raw version? Steve I did it ok, just a quick additional point that might be a small trip for people. When requesting a new password, the username field length is limited, and it accepted my truncated email address. You then get an email with a link to the page you need to go to login with your new password. In this screen, the username field is longer than the username field for the original password request screen, so you can then enter an untruncated email address as your username - this will not work, you need to enter the truncated one instead. 0 Quote Link to comment Share on other sites More sharing options...
AlexUK Posted July 18, 2018 Share Posted July 18, 2018 Interesting, I have now got a second email with a different password. Need to leave for work now, so won’t be able to play anymore. 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 Sorry for the site being down! Little did I know that this Forum's domain was linked to from our DNS entries. Which, unfortunately, I had to totally nuke as part of the process. Hence my 2 hour phone call to our domain Registrar on Monday to make sure that was the only workaround to the legacy problems. Sheeh OK, I found a bit of a logic error in some scripting that was affecting codes and download links for old orders. I have a brute force fix in there until our ecommerce host can put in a proper fix. There were other odd behaviors that were caused by the DNS change finally kicking in fully. I had a ton of hardcoded URLs in scripts and pages that needed to be updated. That could explain some of the things noted. Images, links, etc. were definitely affected for a while. Steve   0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted July 18, 2018 Author Share Posted July 18, 2018 1 hour ago, AlexUK said: Hi Steve. Potentially it has a different behaviour set. When I tap on it nothing happens. When I try a longer tap (just now) a drop down list appears. OK, that's what I thought would be the case. It works like that on my iPad too. The problem is it's a dropdown menu and it's not coded to instantly spring up. I'll file a ticket and see if we can get that behavior fixed. Steve 0 Quote Link to comment Share on other sites More sharing options...
Wicky Posted July 18, 2018 Share Posted July 18, 2018 Worked fine for me Any time BigDaddy is involved in a website project I'm asked to work on I get a feeling of dread as they hide away the functions in the domain control panel that most others provide willingly upfront. Saying that they have improved their online support from the days when they were only contactable over the phone. 0 Quote Link to comment Share on other sites More sharing options...
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