Squeaker Posted July 11, 2015 Share Posted July 11, 2015 Been using CM helper for a while now, and it just stopped loading. Updated to the latest version (1.6.2) and I think I'm getting the same error. I have had a few HD problems lately, and I suspect it may be linked, but not sure how if I've just used the new version. The error message I get in a CMH Error Message popup window is Traceback (most recent call last): File "<string>", line 6, in <module> File "__main__.py", line 128, in <module> File "__main__cmh__.py", line 125, in <module> File "controller.py", line 51, in __init__ File "appstate.py", line 52, in __init__ File "permadict.py", line 29, in __init__ File "permadict.py", line 79, in load ValueError: File not in a supported format Anyone have any pointers? 0 Quote Link to comment Share on other sites More sharing options...
PhilM Posted July 11, 2015 Share Posted July 11, 2015 I suggest that your best bet is to use CMH's "report a bug" process (under the Help menu) to ask GaJ (the author) the question directly ... pretty sure he'll get back to you ASAP. 0 Quote Link to comment Share on other sites More sharing options...
Squeaker Posted July 11, 2015 Author Share Posted July 11, 2015 (edited) Good idea Phil, but I can't get it to load, so I can't access the help menu. Edited July 11, 2015 by Squeaker 0 Quote Link to comment Share on other sites More sharing options...
PhilM Posted July 11, 2015 Share Posted July 11, 2015 Doh, sorry! Read your OP to mean that CMH wouldn't load games / battles, not wouldn't load itself!! I use 1.6.2 myself, on a Mac: no problems so far. Perhaps try deleting it altogether, downloading a fresh copy and installing / running that? 0 Quote Link to comment Share on other sites More sharing options...
PhilM Posted July 11, 2015 Share Posted July 11, 2015 Or, there is this wording in the Help system ... Occasionally, if you have a crash of your computer, it will leave CMH in a state where it can't run anymore. To recover from this, you need to do one of two things. Either: a. Run CMH from a command prompt with the reset-state option DOS> cmh.exe reset-state OSX> ./cmh.app reset-state or b. Delete CMH's AppState.txt file At the top of the log window (Options->Show Log Window) CMH tells you where the log file is stored - the AppState.txt file is in the same place. If you can't access the log file, you will need to search your disk for AppState.txt. Under Windows it is usually in a place like: C:\Users\username\AppData\Roaming\GreenAsJade\CMHelper\ Under OSX it is usually in a place like: /Users/username/Library/Application Support/GreenAsJade/CMHelper/ 2 Quote Link to comment Share on other sites More sharing options...
PhilM Posted July 11, 2015 Share Posted July 11, 2015 Or, this is the link to the place to report bugs / issues, from CMH's Help / report a bug menu entry ... https://h2hh.fogbugz.com/default.asp?pg=pgPublicEdit Paste in your error text and describe the problem ... 1 Quote Link to comment Share on other sites More sharing options...
GreenAsJade Posted July 12, 2015 Share Posted July 12, 2015 Thanks PhilM ... by sheer chance I stumbled over this thread just now, and the quote you have given from Help is exactly what I would have said If problems persist after that, Help->BugReport is best, failing that a PM here at BFC can get my attention. Cheers, GaJ 1 Quote Link to comment Share on other sites More sharing options...
Squeaker Posted July 12, 2015 Author Share Posted July 12, 2015 Thanks Phil and Gaj, I'll complete the bug reporting thingy Cheers gents! 0 Quote Link to comment Share on other sites More sharing options...
Squeaker Posted July 12, 2015 Author Share Posted July 12, 2015 Doh! Completely missed Phil's post with the detailed instructions that helped me fix it, apologies! The reset state command line switch didn't do it, but deleting the appstate.txt file worked, all up and running now, thanks Phil. I'll PM Gaj asking him to ignore/close ticket 218. :-) Thanks again Phil, 0 Quote Link to comment Share on other sites More sharing options...
PhilM Posted July 12, 2015 Share Posted July 12, 2015 No problem, glad you're up and running again. PBEM without CMH is now like going back to the stone age (well, sort of, you know what I mean!) 0 Quote Link to comment Share on other sites More sharing options...
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