Javaslinger Posted January 19, 2012 Share Posted January 19, 2012 Can you only choose the download AND mail option thereby incurring a $10 delivery fee? Or can you do download only? I don't see that option. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted January 19, 2012 Share Posted January 19, 2012 Pre-orders always include both download & mail, so you always have to pay for the S&H. If you want "download only", then don't preorder, but wait until the game is released. 0 Quote Link to comment Share on other sites More sharing options...
Javaslinger Posted January 19, 2012 Author Share Posted January 19, 2012 Pre-orders always include both download & mail, so you always have to pay for the S&H. If you want "download only", then don't preorder, but wait until the game is released. But I want to give you all of my money!!! ok ok... 0 Quote Link to comment Share on other sites More sharing options...
Holien Posted January 19, 2012 Share Posted January 19, 2012 I was going to Pre_order but saw the $20 postage to UK and then remembered the joy of customs, so after seeing the response above I will just have to go down the download route... Good to know it will be with us soon. 0 Quote Link to comment Share on other sites More sharing options...
Txema Posted January 19, 2012 Share Posted January 19, 2012 Are you going to ship all the games and books from the USA ? Or are you planning to ship the orders for Europe from Ireland as you did some years ago? It is an important question for the European customers because the custom fees are usually quite high... (not just the taxes, but also the fee they charge just to process the item at the customs). It would be really nice if you could ship from Ireland... Txema 0 Quote Link to comment Share on other sites More sharing options...
para Posted January 19, 2012 Share Posted January 19, 2012 I was going to Pre_order but saw the $20 postage to UK and then remembered the joy of customs, so after seeing the response above I will just have to go down the download route... Good to know it will be with us soon. Download only for me too..austere times 0 Quote Link to comment Share on other sites More sharing options...
Aragorn2002 Posted January 19, 2012 Share Posted January 19, 2012 I think the $ 20,- postage to Europe is much too steep. Like to think of it as a forced donation to Battlefront and company...Didn't prevent me from ordering though. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted January 19, 2012 Share Posted January 19, 2012 I was going to Pre_order but saw the $20 postage to UK and then remembered the joy of customs, so after seeing the response above I will just have to go down the download route... Good to know it will be with us soon. There is not going to be any customs because we're shipping out of our EU warehouse in Germany. So this is a "domestic" shipment if you're within the EU. The only exception is if you order one of the Nafziger books with it. Books always ship out of our US warehouse (we do not stock them in Europe). 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted January 19, 2012 Share Posted January 19, 2012 I think the $ 20,- postage to Europe is much too steep. Like to think of it as a forced donation to Battlefront and company...Didn't prevent me from ordering though. The S&H cost reflects the cost (in Euros) that we have for our European warehouse operation. Nobody would be happier than us to see that decrease, but we have to charge what it costs (or increases the prices for everybody). 0 Quote Link to comment Share on other sites More sharing options...
CharlieMike24 Posted January 19, 2012 Share Posted January 19, 2012 If $20 is actually going to Battlefront, then I might preorder. I suspect this actually goes to the delivery company (DHL). Can anyone confirm? Also, customs tax was a further £20 on top of this for CMBN Steel Box. Are we liable for further taxes this time, too? All the same, looking forwards to the module. Thanks Battlefront. Edit: okay, Thanks Moon. 0 Quote Link to comment Share on other sites More sharing options...
Txema Posted January 19, 2012 Share Posted January 19, 2012 There is not going to be any customs because we're shipping out of our EU warehouse in Germany. So this is a "domestic" shipment if you're within the EU. Moon, Thank you very much !!! Txema 0 Quote Link to comment Share on other sites More sharing options...
Lets_All_Fight Posted January 19, 2012 Share Posted January 19, 2012 I was going to Pre_order but saw the $20 postage to UK and then remembered the joy of customs, so after seeing the response above I will just have to go down the download route... Good to know it will be with us soon. Yeah, I won't be making that mistake again. Download only for me this time. EDIT: Just saw the post above. Ah well, I'll still just get the DL alone this time. 0 Quote Link to comment Share on other sites More sharing options...
Holien Posted January 19, 2012 Share Posted January 19, 2012 If $20 is actually going to Battlefront, then I might preorder. I suspect this actually goes to the delivery company (DHL). Can anyone confirm? Also, customs tax was a further £20 on top of this for CMBN Steel Box. Are we liable for further taxes this time, too? All the same, looking forwards to the module. Thanks Battlefront. Edit: okay, Thanks Moon. Not if sent from Germany. However the $20 for sending it within the Euro zone is very steep and I guess part of the handling charge to get the people to do it for Battlefront. Either way as the $20 is not going to Battlefront and I am currently out of work it will be the slightly cheaper download route. To pay nearly as much in shipping as the cost of the game is a bit too much.... Times is ard..... 0 Quote Link to comment Share on other sites More sharing options...
para Posted January 19, 2012 Share Posted January 19, 2012 Can someone clarify the cost to the Uk I can see download and mail for $35+20 shipping but cannot see the cost for download only 0 Quote Link to comment Share on other sites More sharing options...
Chainsaw Posted January 19, 2012 Share Posted January 19, 2012 Thats because you can only preorder the physical CD. Download only option comes when the module gets released. 0 Quote Link to comment Share on other sites More sharing options...
para Posted January 19, 2012 Share Posted January 19, 2012 Thats because you can only preorder the physical CD. Download only option comes when the module gets released. I see, but if we are told what download only costs. I can make a decision now on whether to get a hard copy or wait for download only. 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted January 19, 2012 Share Posted January 19, 2012 If $20 is actually going to Battlefront, then I might preorder. I suspect this actually goes to the delivery company (DHL). Can anyone confirm? Also, customs tax was a further £20 on top of this for CMBN Steel Box. Are we liable for further taxes this time, too? The $20 includes both postage as well as handling. So part of it goes to the postal service, the rest to us to pay for the warehouse employees and expenses. There will be no taxes for the Commonwealth module because it is shipping out of our warehouse in Germany (i.e. inside the EU). 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted January 19, 2012 Share Posted January 19, 2012 I see, but if we are told what download only costs. I can make a decision now on whether to get a hard copy or wait for download only. Here is a price breakdown (returning customers will recognize this because it's always been the same principle since we started doing digital delivery back in 2007): Commonwealth Module, download only - $35 Commonwealth Module, mail only - $35 plus S&H Commonwealth Module, download & mail - $45 plus S&H Commonwealth Module PREORDER, also download & mail - $35 ($10 off) plus S&H. If you are in the US, the $10 discount basically means free shipping. Normandy & Commonwealth BUNDLE, download only - $65 ($55 + $35 if purchased separately, so you do save a bundle ) Normandy & Commonwealth BUNDLE, mail only - $65 plus Shipping&Handling Normandy & Commonwealth BUNDLE, download & mail - $75 plus S&H Normandy & Commonwealth BUNDLE, preorder (also download & mail) - $65 plus S&H. Again, you save $10, which means basically free shipping domestically (and half the S&H for EU and other customers) And just to round out things - keep in mind that the S&H is per order, not per product. So if you order more than one item to be delivered by mail, any additional item adds only $1 to the S&H. So if you preorder the module and one book, you'll pay $11 in S&H (domestically), not $20. Martin 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted January 19, 2012 Share Posted January 19, 2012 However the $20 for sending it within the Euro zone is very steep and I guess part of the handling charge to get the people to do it for Battlefront. Steep? Compared to what? $20 is about 15 Euros or so (it fluctuates, it was down to almost 12 Euros not long ago). Pure postage is anywhere between 4 to 9 Euros, and then you have to add the Handling part (someone has to process your order). Some people email us and say that XYZ (insert for example the name of the largest online storefront in the world) ships for free, and why don't we. Well, if we were the largest online storefront in the world, perhaps we would, too But compared to many other companies that do shipping in Europe, our S&H, in Euro, is absolutely comparable. Anyway, the S&H discussion inevitably starts with each release, and apart from a lot of opinions (more or less founded in reality ) there are only two main points: 1) we charge what we need to cover our cost 2) if you don't like the S&H, order the digital download only. No S&H there. Martin 0 Quote Link to comment Share on other sites More sharing options...
para Posted January 19, 2012 Share Posted January 19, 2012 Steep? Compared to what? $20 is about 15 Euros or so (it fluctuates, it was down to almost 12 Euros not long ago). Pure postage is anywhere between 4 to 9 Euros, and then you have to add the Handling part (someone has to process your order). Some people email us and say that XYZ (insert for example the name of the largest online storefront in the world) ships for free, and why don't we. Well, if we were the largest online storefront in the world, perhaps we would, too But compared to many other companies that do shipping in Europe, our S&H, in Euro, is absolutely comparable. Anyway, the S&H discussion inevitably starts with each release, and apart from a lot of opinions (more or less founded in reality ) there are only two main points: 1) we charge what we need to cover our cost 2) if you don't like the S&H, order the digital download only. No S&H there. Martin I have no problem putting money in to your business Moon it is the rip off taxes in the UK that I object too. If as you say, that is not the case(shipping inside the EU) on this occasion and the S&H is your handling and the delivery companies handling charges, then I will order mail and download again. Might even grab then books as part of my order to keep S&H down 0 Quote Link to comment Share on other sites More sharing options...
Chainsaw Posted January 19, 2012 Share Posted January 19, 2012 I vote for as much shipping as possible as it goes with DHL, and I work at DHL Freight Sweden (more money for me!) 0 Quote Link to comment Share on other sites More sharing options...
beatmasta Posted January 19, 2012 Share Posted January 19, 2012 Any plans releasing the CW online manual before the actual release? 0 Quote Link to comment Share on other sites More sharing options...
Holien Posted January 19, 2012 Share Posted January 19, 2012 And just to round out things - keep in mind that the S&H is per order, not per product. So if you order more than one item to be delivered by mail, any additional item adds only $1 to the S&H. So if you preorder the module and one book, you'll pay $11 in S&H (domestically), not $20. Martin Is that the same for Europe? That might help if people who live local to one another can team up to in effect reduce postage costs... I understand what you are saying about your costs and if that is what you need to charge then so be it. As you say downloading is the option or you can view it as saving $10 by pre-ordering... Depends on your view... 0 Quote Link to comment Share on other sites More sharing options...
phil stanbridge Posted January 19, 2012 Share Posted January 19, 2012 Hmm I'm now debating whether to grab the media/download option. I said I wouldn't originally but that was because I got stung 20 notes on the tax. Shipping from Germany is a much better prospect, plus it's quicker too. It would look so much better in my steelbox Decisions! 0 Quote Link to comment Share on other sites More sharing options...
Moon Posted January 19, 2012 Share Posted January 19, 2012 I have no problem putting money in to your business Moon it is the rip off taxes in the UK that I object too. If as you say, that is not the case(shipping inside the EU) on this occasion and the S&H is your handling and the delivery companies handling charges, then I will order mail and download again. Might even grab then books as part of my order to keep S&H down NOOOOO.... books always ship from our US warehouse! We do not stock books in the EU at all (never have). This would make your entire order ship from the US, and you'd get hit with the UK import tax again! BTW, I understand not wanting to pay the UK surtax! AFAIK this is unique to the UK, no other country in the EU has it; usually the worst you may have to pay is the import VAT, if even that. I don't understand that there isn't a huge uproar in the UK about this. Martin 0 Quote Link to comment Share on other sites More sharing options...
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