TGarner

Thank you for the update and the honesty.  
You guys do what you need to do, I can only speak for myself but the issue was never about getting the patch ASAP it was more of an open and honest communication issue and you have addressed that here.  I personally very much appreciate that.  I hope you guys(Devs) don't just look at us as a bunch of entitled kids here yelling for more stuff.  It is easy for the testers in this community who know what's going on behind the scenes to keep a cool head and in some cases mock and point fingers at those of us who are not testers for seeking information they themselves generally have. 
I hope you and the rest of the team understand our frustration and from the sound of your post you do.  We love you guys(not in a gay way) and obviously love your product.  Hell this game series has been a major part of my entire gaming life, so it is important.
Keep up the good work and thank you again for the honest communication. That goes a LONG way!
 

I assure you I am no entitled snowflake and I think that is an easy defense of their lack of communication.
I understand the whole entitlement thing is real now a days but I cant see in any way how this is that.  Steve communicated that this is a problem back in Jan.?  Indicating that things were looking good or something to that effect? And we are entitled snowflakes 6 months later because we have issues with the total lack of communication since?  That is why I hesitated even making my original post because it doesn't seem to take long for the insults to come when one questions BF here.
I do not expect anyone to hold my hand nor do I feel entitled to anything other than decent customer service for a product that I have shelled out quite a bit of my hard earned money for.
And again my comments are just about some simple communication about what is going on.  The lack of that simple little piece of customer service shows a disrespect for the community and customer base that has kept them in business all these years.  Now I am sorry I was trying to be very respectful in my comments and concerns and if I get banned now then I guess so be it but I didn't take us down this road.
 
 

Oh sure I get that and I am not really talking so much about release of the patch but just some communication to the community who has supported them through thick and thin.
That is what really bothers me. I love these game more than any other game I have ever owned and always had big love for these devs but just to put it into perspective.
They released a for money engine upgrade that broke the AI.  Ok that happens, its game development.  Then they say something about it being almost ready or looking good almost 6 months ago and since then not a word. Not a "hey guys we are working on it ran into some issues but we are working on it."  Just a little communication goes a long way.
Unless I totally missed some communication.  It really makes ya wonder if they just cant fix it and they don't want to say it.

Has there been any word at all from BF on the patch? 
I have supported and bought everything these guys have ever put out and now they just decide to go complete radio silence on fixing something they broke?
I hate to sound so negative but dang its hard not to feel like they really just don't care.  I have to hope that is not the case but it would be nice for them to at least let us know whats going on.
This has always been a pretty loyal fan base but I don't know if it makes good business sense to take that for granted.
Sorry for the rant but with the 4.0 issue I really don't even want to play at the moment and its been that way for quite a while now and should have been addressed by now.
Unacceptable.
 

I assure you I am no entitled snowflake and I think that is an easy defense of their lack of communication.
I understand the whole entitlement thing is real now a days but I cant see in any way how this is that.  Steve communicated that this is a problem back in Jan.?  Indicating that things were looking good or something to that effect? And we are entitled snowflakes 6 months later because we have issues with the total lack of communication since?  That is why I hesitated even making my original post because it doesn't seem to take long for the insults to come when one questions BF here.
I do not expect anyone to hold my hand nor do I feel entitled to anything other than decent customer service for a product that I have shelled out quite a bit of my hard earned money for.
And again my comments are just about some simple communication about what is going on.  The lack of that simple little piece of customer service shows a disrespect for the community and customer base that has kept them in business all these years.  Now I am sorry I was trying to be very respectful in my comments and concerns and if I get banned now then I guess so be it but I didn't take us down this road.
 
 

Oh sure I get that and I am not really talking so much about release of the patch but just some communication to the community who has supported them through thick and thin.
That is what really bothers me. I love these game more than any other game I have ever owned and always had big love for these devs but just to put it into perspective.
They released a for money engine upgrade that broke the AI.  Ok that happens, its game development.  Then they say something about it being almost ready or looking good almost 6 months ago and since then not a word. Not a "hey guys we are working on it ran into some issues but we are working on it."  Just a little communication goes a long way.
Unless I totally missed some communication.  It really makes ya wonder if they just cant fix it and they don't want to say it.

Has there been any word at all from BF on the patch? 
I have supported and bought everything these guys have ever put out and now they just decide to go complete radio silence on fixing something they broke?
I hate to sound so negative but dang its hard not to feel like they really just don't care.  I have to hope that is not the case but it would be nice for them to at least let us know whats going on.
This has always been a pretty loyal fan base but I don't know if it makes good business sense to take that for granted.
Sorry for the rant but with the 4.0 issue I really don't even want to play at the moment and its been that way for quite a while now and should have been addressed by now.
Unacceptable.
 

I assure you I am no entitled snowflake and I think that is an easy defense of their lack of communication.
I understand the whole entitlement thing is real now a days but I cant see in any way how this is that.  Steve communicated that this is a problem back in Jan.?  Indicating that things were looking good or something to that effect? And we are entitled snowflakes 6 months later because we have issues with the total lack of communication since?  That is why I hesitated even making my original post because it doesn't seem to take long for the insults to come when one questions BF here.
I do not expect anyone to hold my hand nor do I feel entitled to anything other than decent customer service for a product that I have shelled out quite a bit of my hard earned money for.
And again my comments are just about some simple communication about what is going on.  The lack of that simple little piece of customer service shows a disrespect for the community and customer base that has kept them in business all these years.  Now I am sorry I was trying to be very respectful in my comments and concerns and if I get banned now then I guess so be it but I didn't take us down this road.
 
 

I assure you I am no entitled snowflake and I think that is an easy defense of their lack of communication.
I understand the whole entitlement thing is real now a days but I cant see in any way how this is that.  Steve communicated that this is a problem back in Jan.?  Indicating that things were looking good or something to that effect? And we are entitled snowflakes 6 months later because we have issues with the total lack of communication since?  That is why I hesitated even making my original post because it doesn't seem to take long for the insults to come when one questions BF here.
I do not expect anyone to hold my hand nor do I feel entitled to anything other than decent customer service for a product that I have shelled out quite a bit of my hard earned money for.
And again my comments are just about some simple communication about what is going on.  The lack of that simple little piece of customer service shows a disrespect for the community and customer base that has kept them in business all these years.  Now I am sorry I was trying to be very respectful in my comments and concerns and if I get banned now then I guess so be it but I didn't take us down this road.
 
 

Has there been any word at all from BF on the patch? 
I have supported and bought everything these guys have ever put out and now they just decide to go complete radio silence on fixing something they broke?
I hate to sound so negative but dang its hard not to feel like they really just don't care.  I have to hope that is not the case but it would be nice for them to at least let us know whats going on.
This has always been a pretty loyal fan base but I don't know if it makes good business sense to take that for granted.
Sorry for the rant but with the 4.0 issue I really don't even want to play at the moment and its been that way for quite a while now and should have been addressed by now.
Unacceptable.
 

I assure you I am no entitled snowflake and I think that is an easy defense of their lack of communication.
I understand the whole entitlement thing is real now a days but I cant see in any way how this is that.  Steve communicated that this is a problem back in Jan.?  Indicating that things were looking good or something to that effect? And we are entitled snowflakes 6 months later because we have issues with the total lack of communication since?  That is why I hesitated even making my original post because it doesn't seem to take long for the insults to come when one questions BF here.
I do not expect anyone to hold my hand nor do I feel entitled to anything other than decent customer service for a product that I have shelled out quite a bit of my hard earned money for.
And again my comments are just about some simple communication about what is going on.  The lack of that simple little piece of customer service shows a disrespect for the community and customer base that has kept them in business all these years.  Now I am sorry I was trying to be very respectful in my comments and concerns and if I get banned now then I guess so be it but I didn't take us down this road.
 
 

Decent arguments on both sides here. That said... yeah, it's pretty disappointing that a fix couldn't have come our way by now. It's true that Steve didn't publicly acknowledge the AI problem until 5 or 6 months ago (IIRC), but that doesn't mean it wasn't known about well before then. Several users noted and a few mentioned it right here on these forums long before that.
And let's not forget that BFC has admitted that they knew of the issue at 4.0's release -- apparently it was pointed out by a few beta testers -- but the company didn't consider it game-breaking enough to hold the product back. I happen to disagree -- it absolutely is game-breaking, to me --  so I have several scenarios on-hold at the moment. It's just not challenging to attack anymore.
But maybe we should also remember that there are other issues that need to be (re)fixed in this patch, too. Like the one where a few soldiers will not move even while their unit is ordered all around the battlefield. That can have some pretty devastating consequences. Is it tied to the way infantry is now more spread out when moving... or how they use corners... or something else altogether? Who knows?
Well, I think the point is, after EIGHTEEN MONTHS(!!), BFC does (or should) know by now. If they need more beta-testers to check out any incremental changes, fine, I'd say it's well past the time to just go ahead and enlist a few more. Customers are obviously getting pretty upset with this delay, and -- as much as I like this product, and respect what Steve, et al., are doing -- it's becoming really difficult to say that all these obviously annoyed customers are being unreasonable.

I assure you I am no entitled snowflake and I think that is an easy defense of their lack of communication.
I understand the whole entitlement thing is real now a days but I cant see in any way how this is that.  Steve communicated that this is a problem back in Jan.?  Indicating that things were looking good or something to that effect? And we are entitled snowflakes 6 months later because we have issues with the total lack of communication since?  That is why I hesitated even making my original post because it doesn't seem to take long for the insults to come when one questions BF here.
I do not expect anyone to hold my hand nor do I feel entitled to anything other than decent customer service for a product that I have shelled out quite a bit of my hard earned money for.
And again my comments are just about some simple communication about what is going on.  The lack of that simple little piece of customer service shows a disrespect for the community and customer base that has kept them in business all these years.  Now I am sorry I was trying to be very respectful in my comments and concerns and if I get banned now then I guess so be it but I didn't take us down this road.
 
 

Oh sure I get that and I am not really talking so much about release of the patch but just some communication to the community who has supported them through thick and thin.
That is what really bothers me. I love these game more than any other game I have ever owned and always had big love for these devs but just to put it into perspective.
They released a for money engine upgrade that broke the AI.  Ok that happens, its game development.  Then they say something about it being almost ready or looking good almost 6 months ago and since then not a word. Not a "hey guys we are working on it ran into some issues but we are working on it."  Just a little communication goes a long way.
Unless I totally missed some communication.  It really makes ya wonder if they just cant fix it and they don't want to say it.

Has there been any word at all from BF on the patch? 
I have supported and bought everything these guys have ever put out and now they just decide to go complete radio silence on fixing something they broke?
I hate to sound so negative but dang its hard not to feel like they really just don't care.  I have to hope that is not the case but it would be nice for them to at least let us know whats going on.
This has always been a pretty loyal fan base but I don't know if it makes good business sense to take that for granted.
Sorry for the rant but with the 4.0 issue I really don't even want to play at the moment and its been that way for quite a while now and should have been addressed by now.
Unacceptable.
 

Oh sure I get that and I am not really talking so much about release of the patch but just some communication to the community who has supported them through thick and thin.
That is what really bothers me. I love these game more than any other game I have ever owned and always had big love for these devs but just to put it into perspective.
They released a for money engine upgrade that broke the AI.  Ok that happens, its game development.  Then they say something about it being almost ready or looking good almost 6 months ago and since then not a word. Not a "hey guys we are working on it ran into some issues but we are working on it."  Just a little communication goes a long way.
Unless I totally missed some communication.  It really makes ya wonder if they just cant fix it and they don't want to say it.

I assure you I am no entitled snowflake and I think that is an easy defense of their lack of communication.
I understand the whole entitlement thing is real now a days but I cant see in any way how this is that.  Steve communicated that this is a problem back in Jan.?  Indicating that things were looking good or something to that effect? And we are entitled snowflakes 6 months later because we have issues with the total lack of communication since?  That is why I hesitated even making my original post because it doesn't seem to take long for the insults to come when one questions BF here.
I do not expect anyone to hold my hand nor do I feel entitled to anything other than decent customer service for a product that I have shelled out quite a bit of my hard earned money for.
And again my comments are just about some simple communication about what is going on.  The lack of that simple little piece of customer service shows a disrespect for the community and customer base that has kept them in business all these years.  Now I am sorry I was trying to be very respectful in my comments and concerns and if I get banned now then I guess so be it but I didn't take us down this road.
 
 

Has there been any word at all from BF on the patch? 
I have supported and bought everything these guys have ever put out and now they just decide to go complete radio silence on fixing something they broke?
I hate to sound so negative but dang its hard not to feel like they really just don't care.  I have to hope that is not the case but it would be nice for them to at least let us know whats going on.
This has always been a pretty loyal fan base but I don't know if it makes good business sense to take that for granted.
Sorry for the rant but with the 4.0 issue I really don't even want to play at the moment and its been that way for quite a while now and should have been addressed by now.
Unacceptable.
 

Oh sure I get that and I am not really talking so much about release of the patch but just some communication to the community who has supported them through thick and thin.
That is what really bothers me. I love these game more than any other game I have ever owned and always had big love for these devs but just to put it into perspective.
They released a for money engine upgrade that broke the AI.  Ok that happens, its game development.  Then they say something about it being almost ready or looking good almost 6 months ago and since then not a word. Not a "hey guys we are working on it ran into some issues but we are working on it."  Just a little communication goes a long way.
Unless I totally missed some communication.  It really makes ya wonder if they just cant fix it and they don't want to say it.

Oh sure I get that and I am not really talking so much about release of the patch but just some communication to the community who has supported them through thick and thin.
That is what really bothers me. I love these game more than any other game I have ever owned and always had big love for these devs but just to put it into perspective.
They released a for money engine upgrade that broke the AI.  Ok that happens, its game development.  Then they say something about it being almost ready or looking good almost 6 months ago and since then not a word. Not a "hey guys we are working on it ran into some issues but we are working on it."  Just a little communication goes a long way.
Unless I totally missed some communication.  It really makes ya wonder if they just cant fix it and they don't want to say it.

Has there been any word at all from BF on the patch? 
I have supported and bought everything these guys have ever put out and now they just decide to go complete radio silence on fixing something they broke?
I hate to sound so negative but dang its hard not to feel like they really just don't care.  I have to hope that is not the case but it would be nice for them to at least let us know whats going on.
This has always been a pretty loyal fan base but I don't know if it makes good business sense to take that for granted.
Sorry for the rant but with the 4.0 issue I really don't even want to play at the moment and its been that way for quite a while now and should have been addressed by now.
Unacceptable.
 

Has there been any word at all from BF on the patch? 
I have supported and bought everything these guys have ever put out and now they just decide to go complete radio silence on fixing something they broke?
I hate to sound so negative but dang its hard not to feel like they really just don't care.  I have to hope that is not the case but it would be nice for them to at least let us know whats going on.
This has always been a pretty loyal fan base but I don't know if it makes good business sense to take that for granted.
Sorry for the rant but with the 4.0 issue I really don't even want to play at the moment and its been that way for quite a while now and should have been addressed by now.
Unacceptable.
 

I truly hope a WW2 Desert 40-42 and Tunisian module 42-43 will become a reality

Awesome job!