mountainwocky

The short of it is that I did reply to Phil, but for some reason your ticket system thought I didn't and closed the ticket after 240hrs. The email from Phil had the Reply-To field set as support@battlefront.com. You mention "...we have not received a reply back with a saved game that duplicated the problem." Does that mean that you never received my reply with the attached file or that you could not duplicate the problem with the attached file? Given that my ticket was canceled: "We are changing the status of this ticket to 'Closed' as we have not received a response from you in 240 hours." I have to think you for some reason you never received the reply. I don't know if the issue is possibly with the email system or with the ticket system not tracking the replies properly. However, I did reply, as did apparently the original poster, and in each case these replies were missed in some way and the tickets were canceled. That is why I jumped in on this thread to alert you that there may be an issue with replies being lost. Sure, I take your point that I could have gone back to the ticket system after getting the warning msg after 240hrs, but the question remains why are the replies being lost?

Actually I had something very similar occur to me in that my open ticket was also canceled because I had not replied within 240hrs...except that I did. On May 21 I got a message from Phil at tech support following up on ticket MFN-880290 and asking if I could provide a saved game file . I really didn't have a saved file from the game, but I did have my initial set up file so I replied to Phil (support@battlefront.com) with that file on May 22nd. Then on June 1st I received an email saying that they hadn't heard from me in 240hrs...on June 2nd I received another stating that they were changing my ticket status to closed because they hadn't heard from me. Apparently Battlefront's ticket tracking system isn't logging all the replies and tickets are getting canceled that shouldn't.