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Moon

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Everything posted by Moon

  1. No, don't do that. While the expansion won't work standalone, i.e. you do need the base game to play, it IS launched and played as a separate game. So the default installer is correct to not use the existing folder for the installation.
  2. Not sure what the fuss is about... Nothing changed from how we're doing things. The drop down menu shows the unadjusted full price. The price you pay is the price shown in the cart, which is the advertised (reduced) price. None of these prices shows Shipping&Handling. S&H handling is always added to any product with a mail component, I.e. Mail Only and Download&Mail. It is not applied to Download Only. Download&Mail is usually higher in price than Download Only or Mail Only. The prices have the cost for the download or the cost for the printed goods figured in, not both, so the price is a little higher if you want both. Our Knowledgebase at www.battlefront.com/helpdesk has all of these details and more, btw. Look in the "Store" category. Martin
  3. Mind you, you're paying your country's VAT for anything you buy in your country. It may be included in the price already, so you don't see it, but you're paying it for everything. So you shouldn't be thinking about this as extra. There are no plans right now to stock up the EU warehouse anytime soon. And over time, you will be seeing more and more new releases come from the US warehouse only. Martin
  4. Rake, you don't need to buy anything twice. See my PM.
  5. I posted a Knowledgebase article about it. We have a handful of reports so far and it seems most are tied to Norton 360 (as usual) or some other firewall.
  6. We have a few reports where activations appear to be used up. The guys running the activation service are looking into it. From what I have seen so far, it seems to be some kind of firewall issue. Martin
  7. Hello RichardG, thanks for the kind words. It's what makes us keep doing this. Oh, and we love doing it. That helps, too
  8. The announcement on the front page at www.battlefront.com mentions that there will be a demo and that we plan to release it within the next couple of weeks.
  9. kelpie, the contract you enter with us does not include guaranteed hand delivery of the email notification. Emails get spam-blocked or lost or rejected. We cannot configure your spam filters for you, nor are we responsible in any way for what your internet service provider does. Did you enter your email correctly when you purchased? Did you whitelist sales@battlefront.com to make sure that you receive the email? Even those things do not guarantee email delivery, though.
  10. www.battlefront.com/fortressitaly is the game webpage and it has a complete Features list (check the menu on the left, look under - wait for it - "Features")
  11. It could be Norton, but it could also be a Windows Permission issue. In short, you are attempting to run the game with a different "user" than you installed with. You could try setting the game to "run as admin" to attempt to override Windows permission issues (it doesn't always work), or reinstall. If that doesn't help, then contact www.battlefront.com/helpdesk.
  12. The Manual Activation web interface only works for certain games. Did you see the note on the page? Most importantly, it does NOT (yet) work for CMFI. In order to do a manual activation, you will have to contact www.battlefront.com/helpdesk and include both your license key and the activation request code, and we'll send you the activate code in return. Sorry about the extra step, but the interface isn't ready yet for the new game. Martin
  13. I could probably be lazy and simply copy&paste what I've written for the previous dozen or so releases Preordering a download doesn't make much sense. You won't be able to download it any quicker than the game is out. So we use preorders to a) gauge better how much hardgoods we need to print. give preorder customers a discount on getting hardgoods (going on the assumption that people who preorder are more likely to want both a download and a printed manual or limited edition box, for example) c) give preorder customers a little head start on the game release as reward This works very well for several years now, and we intend to keeping it this way. Download only delivery options are usually available within 24 hours after the preorder guys have been notified. They're available now Martin
  14. I can answer the first two: 1) No, CMFI does not update CMBN. You will need the Upgrade for that. CMFI itself is using the v2.0 engine. 2) No, CMFI is not installed in the same place as CMBN. It defaults to its own folder inside Program Files (inside the Battlefront folder you may already have). You can of course change the install location. However, installing inside the CMBN folder will break BOTH CMBN and CMFI, so you can't do that in any case. Note also that CMFI has changed the file/folder structure. It now better complies with Microsoft Windows requirements, and it puts the main game files inside Program Files, but most user files (including scenarios, save games etc.) in side My Documents. The latter is not editable in the installer (but you can change the location of your My Documents folder in Windows). That's the way Microsoft wants it.
  15. Funny enough, it was around 5pm East Coast time, yes. Purely a coincidence. And it doesn't have anything to do with me being born in Poland, either
  16. Yes it does, 2+2. Contact www.battlefront.com/helpdesk with your key, we can check it. Martin
  17. As with Commonwealth, there is zero reason for Norton to do this. The game is properly signed by us and doesn't even do anything special other than using a little encryption. But then, Norton had blocked its own website for me back when I got it preinstalled on a new PC and tried to contact their support about how to get rid of it. Happy on an iMac now. Martin
  18. I can answer the first part: yes, we plan to release on Google Play as well. The team is just finishing the first small scenario pack right now, and after that I think they'll tackle other stores.
  19. Please contact Steam support. We do not provide support for games purchased from Steam.
  20. Not having dealt with Google Play before, I can't really give an ETA. Amazon took a looong time to approve the app, that was unexpected, so I hesitate to give any estimates. Martin
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