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socialistauditor

Turns not saved to Outgoing Email Folder

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Hi,

I am running 10.7 Lion (Mac) and up until my upgrade to Lion yesterday everything worked great. I then had a problem with the patch and it would crash the game upon start up. I do think that problem was caused by an older patch, as it seems to be fixed now that I redownloaded the patch.

My problem is when I finish a turn and save (for a PBEM) it doesn't seem to save to the outgoing email folder. Not sure what to do about it.

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OS 10.7 (Lion) seems to have changed a number of things about permissions in the OS. These changes have notably caused grief for Mac users of CMBN and the game's licensing. This required an utility to be run to wipe out the activation and then reactivate the license (using up an additional activation).

I suspect that there may be a permissions issue with the 'outgoing' email folder that may be preventing writes of PBEM files. I can only guess that the files may just be disappearing or being written to some user account directory. Unfortunately I don't know the details since I don't have a Mac to test this with and my familiarity with OS X is pretty low.

You may want to check the permissions for reading and writing on the CMBN folder and sub-folders to make sure you can write to them.

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OS 10.7 (Lion) seems to have changed a number of things about permissions in the OS. These changes have notably caused grief for Mac users of CMBN and the game's licensing. This required an utility to be run to wipe out the activation and then reactivate the license (using up an additional activation).

I suspect that there may be a permissions issue with the 'outgoing' email folder that may be preventing writes of PBEM files. I can only guess that the files may just be disappearing or being written to some user account directory. Unfortunately I don't know the details since I don't have a Mac to test this with and my familiarity with OS X is pretty low.

You may want to check the permissions for reading and writing on the CMBN folder and sub-folders to make sure you can write to them.

That was exactly the problem Schrullenhaft. Thank you very much. I went to the outgoing folder and noted it said read only, switched it to read & write and now it works.

You are a lifesaver!!

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OS 10.7 (Lion) seems to have changed a number of things about permissions in the OS. These changes have notably caused grief for Mac users of CMBN and the game's licensing. This required an utility to be run to wipe out the activation and then reactivate the license (using up an additional activation).

I suspect that there may be a permissions issue with the 'outgoing' email folder that may be preventing writes of PBEM files. I can only guess that the files may just be disappearing or being written to some user account directory. Unfortunately I don't know the details since I don't have a Mac to test this with and my familiarity with OS X is pretty low.

You may want to check the permissions for reading and writing on the CMBN folder and sub-folders to make sure you can write to them.

That doesn't explain the problem under windows though, as it only fails to save the turn intermittently. Have you had any other reports from PC users of this happening?

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I haven't seen it myself, but I know that both of my PBEM opponents have had the intermittent save problem. Both are using Windows: one is on XP and the other is either Vista or 7.

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I'm, running on Vista, and I have the problem as well. Sometimes I have to replay the turn several times to get it to save.

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some time i had problems saveing a pbem game in CMBN and CMSF, the 1.32 patch fix the major problem but it do it from time to time. but a reload of the game fix it.

in CMBN its only when i play big maps with max GFX i can then set all to low and the game will save fine

win7 64 bit

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The original question in this thread was concerning MacOS and it appears to have been resolved with a permissions change on the folder.

For Windows issues, this appears to be a different problem where the PBEM file simply does not get written out. I'm not sure what is causing it and its random nature complicates reproducing the problem to track it down and fix it.

Perhaps what we need from players who see this problem is the last PBEM file they have of the game (including necessary passwords for both sides) and some system details (OS, memory, video card and driver, security software, any programs running in the background, etc.) and submit it in a Helpdesk ticket. It's possible that some specific scenarios MIGHT generate this sort of problem more frequently. If we can generate this problem with a bit more consistency, then hopefully Phil and Charles can see what may be happening (or not happening, in this case) and fix it.

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There is no progress on this issue to my knowledge. We're not reproducing this problem with any sort of regularity (or at all in many cases). It might be related to memory management issues (a guess), and there is more work to be done in this area.

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There is no progress on this issue to my knowledge. We're not reproducing this problem with any sort of regularity (or at all in many cases). It might be related to memory management issues (a guess), and there is more work to be done in this area.

I had it happen three times in a row today... I have a new PC, clean install with update, XP Pro 64bit....

Frankly the game is not playable as is....

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I've got Windows 7 as a fresh (few weeks old) installation and I'm getting the same issue about one in ten saves on average, it looks like it's going to work but then the dialog box closes after a second or two instead of the usual five or six seconds when it works right.

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Interestingly, H2HH users also have reported that CMBN doesn't see a new game file if CMBN is started immediately after the new file is copied into Incoming Email. I've been asked "why do I have to exit CMBN and start it again to see the new file".

We've pretty much proved that the file really is in place, so this is in the "hmm - that's strange" basket. It only just occured to me that there might be the same underlying cause, if CMBN is having trouble with files.

GaJ

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This is still an issue.....is anyone at BFC going to seriously take a look?

Many people are having it, could it be an electronic web download of the game versus disk download issue? Something in the new patch perhaps?

Any response would be welcome, this is a very annoying issue for PBEM players.

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I agree that this is an important problem to fix, but I fear it may be a difficult bug to find. It happens around 1/3 of the time in CMBN PBEM games for me, but I haven't been able to discern any pattern. What I do know is that the problem does not occur in CMSF or CMA, so that may be a starting point.

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Guest

We have been looking at it. As Allan says it's basically impossible to reproduce consistently.

Are all you guys running AV software? Any chance the files are being picked off as they're being created? They're essentially big bags of binary, I could see them tripping one definition or another.

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We have been looking at it. As Allan says it's basically impossible to reproduce consistently.

Are all you guys running AV software? Any chance the files are being picked off as they're being created? They're essentially big bags of binary, I could see them tripping one definition or another.

I've gone through the history files of my AV software and I do not find any unusual activities that correspond to the times I was attempting to create EMAil files in CMBN.

Are there no routines in the game software that would allow you to troubleshoot the area that controls the saving and creation of outgoing email files?

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I've gone through the history files of my AV software and I do not find any unusual activities that correspond to the times I was attempting to create EMAil files in CMBN.

Thank you for checking.

Are there no routines in the game software that would allow you to troubleshoot the area that controls the saving and creation of outgoing email files?

Of course. That's not the issue. The issue is that we need to reproduce the problem. So far no one - including the people reporting it - can do that consistently. Until we can do that we'd just be shooting blind, and this bug isn't well-defined enough for that to be very effective.

"Flashing on trees when tanks fire" can possibly be blind-fixed; "sometimes PBEM files don't end up in the Outgoing folder, except that sometimes if you restart the game they're suddenly there" likely cannot.

We're looking at it. Let us know if and when it happens, and the details of the occurrence - what scenario you were playing, whether you or your opponent were on Mac or PC, what OS you were using, if you'd just started the game or already played a few turns - and we'll do what we can.

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Hey Phil,

I don't know that this is the same symptom and hesitate to say if it will help or not. Broadsword and I have been running a large map game now for about 30+ turns. We hit file 74 which was returned to me. I am the defender and my side is running the calculations from our respective movements and then creating the file. On this turn it has stopped creating the file and is actually locking up the game when I go to execute the turn. It is the actual turn execution not necessarily the creation of the save file. If I am understanding the process, the game executes the orders and then prompts you to save. If other's issue is the execution is fine, but the PBEM save file itself is not created I suspect I have a completely different issue. Mine is more likely related to the number of calculations that are being asked of the program and it is simply overwhelmed.

I went back a few turns and ran it just on my PC without adding any additional orders and was able to get past file 074. We then continued and within a few turns it is siezing up again.

Whether or not it is the same issue, if it is something you would be interested in looking at I can supply any save files (we have all of them) and passwords for the respective sides.

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We have been looking at it. As Allan says it's basically impossible to reproduce consistently.

Are all you guys running AV software? Any chance the files are being picked off as they're being created? They're essentially big bags of binary, I could see them tripping one definition or another.

I'm running MSE, but I'm not seeing any notificaitons from it.

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Thank you for checking.

Of course. That's not the issue. The issue is that we need to reproduce the problem. So far no one - including the people reporting it - can do that consistently. Until we can do that we'd just be shooting blind, and this bug isn't well-defined enough for that to be very effective.

"Flashing on trees when tanks fire" can possibly be blind-fixed; "sometimes PBEM files don't end up in the Outgoing folder, except that sometimes if you restart the game they're suddenly there" likely cannot.

We're looking at it. Let us know if and when it happens, and the details of the occurrence - what scenario you were playing, whether you or your opponent were on Mac or PC, what OS you were using, if you'd just started the game or already played a few turns - and we'll do what we can.

I will put together some more details.

What I can tell you now, is that It happened to me yesterday, while saving a turn of "Carbide Carbide" I am running Windows Vista on a PC. It also happened to my opponent while he was sending back to me. Ill contact him to post here as well.

What other specifics do you need?

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Please send me the turn.

I need to know what OS your opponent is running, as I mentioned previously. Are you running 32-bit or 64-bit Vista? What version is it specifically? Had you just started the game, or had you already played a number of turns? Were you running several PBEMs at once?

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