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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them
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skyking20_99

I am already worried

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I have tried loading and running the demo several different ways. After the battlefront screen, windows (7 with 64 bits) says the program has stopped working! So my first impression is not the best and I preordered the game.

Any ideas?

sky

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Try running it as administrator, try turning your anti_virus off, and try giving us enough information to actually help you. The demo runs fine on win7/64 for most people, including me. A full spec sheet and the exact type of anti-virus and firewall you are using would be an excellent first step.

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Thanks Dan. I loaded the game with Norton Smart firewall and anti virus off. I tried running it as admin with the norton settings on. ToW2 (both) run fine like that.

System is an HP quad core processor, 12G memory, lots of disk space. OS W7 64 bit. Anything else?

sky

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Send it to me, I will get it to work. May be a while before you get it back though. :)

But sounds to me like a video issue. What card do you have and what driver version are you using?

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Hi Skyking

I think that I had the same problem as you seem to have. Upon trying to load the demo I got the error message:

"CM Normandy Demo.exe has stopped working. Windows will notify you if a solution is available ..."

I have an ATI Redeon HD 5800 graphics card. Is your graphics card an ATI card?

The solution for me was to upgrade to the latest drivers. It now works perfectly. Hope it works for you.

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I had some trouble with the TOW demos. It was my sound card drivers. I have a fancy soundcard (EMU1212) that is designed for music recording so occassionally I have trouble with some games.

As above it sort of sounds like a driver issue.

Have you gone through the CMSF tech support forums?

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Silly question. Have you tried deleting then reuploading the demo just in case a couple bits in the 500+meg file got corrupted? Another random thought - try simplifying the options in your graphics card to see if some fillter is conflicting with the game. I'm out of ideas.

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I have a Win64 8GB machine with a NVIDIA 460 and it works great. Game loads fast and graphics are smooth and fast. Probably video drivers causing your problem, make sure you have latest audio and video drivers.

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My Radeon 5850 was crashing after a turn or two of the larger SF demo scenarios. There were some drivers from April which sorted out the problem. BN is running fine so far.

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I have Win7 64 and I have to set the priority of the game to 'High' in task manager or the game crashes after loading. Try that if you haven't already.

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format your machine, install latest drivers, then try it.

rotflmao You remind me of a guy who i used to work with in IT back in the Dot Com glory days. He was support for a small (20 person) office. His answer to everything was to re-image their machine. No offense, but he no longer works in IT. Sometimes you can't just go formatting your machine to deal with an issue with a single application. It just isn't practical.

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skyking20_99, I have an ATI card and had the same problem, try to open Catalyst Control Center, choose "Gaming" from the left menu and then scroll to the last setting (the one about triple buffering). You must leave it unchecked. It worked for me.

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rotflmao You remind me of a guy who i used to work with in IT back in the Dot Com glory days. He was support for a small (20 person) office. His answer to everything was to re-image their machine. No offense, but he no longer works in IT. Sometimes you can't just go formatting your machine to deal with an issue with a single application. It just isn't practical.

Yeah, its the same with driver...

- I have a problem...

- First update all drivers !

I never did this and still got most software working, that means:

- Format your machine ! = Ignore

- Update your drivers ! = Ignore

...at least for me. ;)

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Yeah, its the same with driver...

- I have a problem...

- First update all drivers !

I never did this and still got most software working, that means:

- Format your machine ! = Ignore

- Update your drivers ! = Ignore

...at least for me. ;)

Don't get me wrong, occasionally I would love to wipe my PC just to completely clean it of all the garbage it collects. The internet is roughly comparable to the space beneath my refrigerator except I can roll out the refrigerator and clean it out periodically.

I just find that figuring something out helps me understand how it works better. This knowledge in turn I can build on to help improve my whole experience. Just formatting it removes the ability to learn from the experience. All i have learned is how to format and I picked that up back last century.

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Not sure I understand why anyone would format a drive when there is all kinds of software free you can make an image with?!

There's no way I'd hassle with getting all the settings straight again on my system when I can do it once, make the image, and then restore back to it whenever I feel like it's time for a refresh.

This is what I use: http://www.macrium.com/reflectfree.asp

Battle tested, I've restored on multiple occasions to the image this free software creates.

With an external HD, you can make them as often as you like and even schedule them.

No brainer.

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