PeterH Posted August 31, 2020 Share Posted August 31, 2020 Hello all - I have access to my forum account (obviously) and have raised a ticket in the helpdesk so I'm sure they will eventually get around to helping me. However if there is a chance you good folks can help me get access so I can close that ticket to avoid wasting their time even better. It's been a long time since I last tried to login (or even play) and download combat mission (I own pretty much every single game), but I got the itch this week after watching some UsuallyHapless on youtube. I tried logging in but couldn't for the life of me remember either my username or password. The password reset requires you to have your email and username. I then found an email from 2013 with my 'account details' that contained a username which was the first 25 characters of my email and a random generated defunct password. Armed with this I then attempted to put my username and email into the reset only to find it limited to 24 characters - a little devtools edit later and I submitted the form with my username and email according to that 2013 message. Still got a no username/email address found. Is it possible there was a database/website change and somehow my account has been murdered or put to sleep? Thanks and apologies. 0 Quote Link to comment Share on other sites More sharing options...
Wicky Posted August 31, 2020 Share Posted August 31, 2020 I think there was a password reset done with a migration a while back - so best open a support ticket There's two accounts: one for the forum amd another for the shop. 0 Quote Link to comment Share on other sites More sharing options...
PeterH Posted August 31, 2020 Author Share Posted August 31, 2020 (edited) Thanks Wicky, yeah it sounds like I will need to just wait and hopefully go through the migration. Thank you the info Edited August 31, 2020 by PeterH 0 Quote Link to comment Share on other sites More sharing options...
Wicky Posted August 31, 2020 Share Posted August 31, 2020 If the password reset reply isn;'t in the spam folder best open a support ticket. 0 Quote Link to comment Share on other sites More sharing options...
PeterH Posted August 31, 2020 Author Share Posted August 31, 2020 (edited) I'm not getting a successful password reset, only gives me a username/email not found error. And I've already opened a support ticket alongside this, just wanted to check here in case I was doing something silly. Edited August 31, 2020 by PeterH 0 Quote Link to comment Share on other sites More sharing options...
PeterH Posted September 1, 2020 Author Share Posted September 1, 2020 The battlefront team got back to me and unlocked my account, thank you for the help and thanks to the team for great service. 0 Quote Link to comment Share on other sites More sharing options...
sovietpolarbear Posted September 1, 2020 Share Posted September 1, 2020 PETEY 0 Quote Link to comment Share on other sites More sharing options...
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