Revna Posted February 2, 2019 Share Posted February 2, 2019 I purchased the Shock wave 2 bundle last night. Got a confirmation email soon after but I can't seem to find a link to actually download the game. I have already submitted a ticket to BF and contacted Sales, but if anyone can shed some light into this, I would appreciate it very much. 0 Quote Link to comment Share on other sites More sharing options...
CMFDR Posted February 2, 2019 Share Posted February 2, 2019 (edited) Check for en email titled, for example "Battlefront.com: Your Order - 326888", in it you should have a serial and a download link, as below Also, check your orders page : https://www.battlefront.com/index.php?p=orders (this one usually take longer to update though, for me at least) PS: make sure your Order status is Completed Edited February 2, 2019 by CMFDR 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted February 2, 2019 Share Posted February 2, 2019 1 hour ago, Fumehate said: I have already submitted a ticket to BF and contacted Sales, @CMFDR gave you some places to look. I have a question do you mean you submitted a support ticket? That is a good thing to do. What did you mean contactes sales? I ask because on the old site there were references to email address that aren't used. I hope they are not on the new site. 0 Quote Link to comment Share on other sites More sharing options...
Revna Posted February 2, 2019 Author Share Posted February 2, 2019 I made a mistake. What I purchased was the bundle and not the base game. I thought I was getting both, bundle and game. The bundle activates with the key code so nothing to download. 0 Quote Link to comment Share on other sites More sharing options...
Revna Posted February 2, 2019 Author Share Posted February 2, 2019 2 hours ago, IanL said: @CMFDR gave you some places to look. I have a question do you mean you submitted a support ticket? That is a good thing to do. What did you mean contactes sales? I ask because on the old site there were references to email address that aren't used. I hope they are not on the new site. I wrote to sales@battlefront.com 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted February 2, 2019 Share Posted February 2, 2019 But did you find that email on the new web site? If it is on the new site I'll tell Steve. To be clear don't use that email. No one monitors it regularly. 0 Quote Link to comment Share on other sites More sharing options...
CMFDR Posted February 2, 2019 Share Posted February 2, 2019 At the bottom of that page : https://www.battlefront.com/sales-policy 0 Quote Link to comment Share on other sites More sharing options...
Battlefront.com Posted February 4, 2019 Share Posted February 4, 2019 Thanks! That email address is a legacy of our old system and should not be referenced any longer. When someone emails it should send back an auto response directing people to the Help Desk. I'll double check to make sure that's still working and get rid of the hold over support text from our old website. Steve 0 Quote Link to comment Share on other sites More sharing options...
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