jpm224 Posted December 9, 2018 Share Posted December 9, 2018 (edited) I paid via PayPal but my order now says 'Processing' and I do not have a download link. Is there a delay with PayPal orders and if so is there a way to cancel and re-buy using a payment method that will allow for immediate download? Edited December 9, 2018 by jpm224 0 Quote Link to comment Share on other sites More sharing options...
z1812 Posted December 9, 2018 Share Posted December 9, 2018 I payed with PayPal and had no problems. After agreeing to payment on PayPal you go back to the Battlefront order screen where you complete the order. Then you get an email from Battlefront with the download link and a license key. Did you get it sorted out? 0 Quote Link to comment Share on other sites More sharing options...
jpm224 Posted December 9, 2018 Author Share Posted December 9, 2018 Got an email confirmation showing the following: CMSF1 Marines Module Upgrade Options:Delivery Option : Digital Download Platform : Windows Download URL: There is no download for this product No download anywhere. 0 Quote Link to comment Share on other sites More sharing options...
z1812 Posted December 9, 2018 Share Posted December 9, 2018 That's weird. I would get in touch with support. They are very good at helping with problems. Did you get an email receipt from PayPal? 0 Quote Link to comment Share on other sites More sharing options...
jpm224 Posted December 9, 2018 Author Share Posted December 9, 2018 Did get receipt from both paypal and battlefront. Have already filed a support ticket but it's very frustrating as I have a full weekend planned and was hoping to get time in tonight to play. First time i've ever had an issue with Battlefront's payment system. Hopefully it is resolved quickly. 0 Quote Link to comment Share on other sites More sharing options...
z1812 Posted December 9, 2018 Share Posted December 9, 2018 Support is pretty good. The main thing is you have your receipts. Good luck. I hope you can enjoy it this weekend. 0 Quote Link to comment Share on other sites More sharing options...
sburke Posted December 9, 2018 Share Posted December 9, 2018 55 minutes ago, jpm224 said: Got an email confirmation showing the following: CMSF1 Marines Module Upgrade Options:Delivery Option : Digital Download Platform : Windows Download URL: There is no download for this product No download anywhere. That is for the module. There is no download link because your download would have been for the base game. It is a full installer. All you get with the module is an activation code. 0 Quote Link to comment Share on other sites More sharing options...
jpm224 Posted December 9, 2018 Author Share Posted December 9, 2018 7 hours ago, sburke said: That is for the module. There is no download link because your download would have been for the base game. It is a full installer. All you get with the module is an activation code. Also no link in the main upgrade confirmation: Shipment # 1 - Download item - no shipping required $0.00 CMSF1-UPBG Activation Code(s): xxxxxxxxxxxxxxxxx CMSF1 Base Game Upgrade Options: Delivery : Download Only Platform : Windows $15.00 (Not Taxable) 1 0 Quote Link to comment Share on other sites More sharing options...
jpm224 Posted December 9, 2018 Author Share Posted December 9, 2018 I think I see the problem here: My PayPal receipts show these as an "eCheck Payment", and says it usually takes 3-5 business days to complete. Why this is an "eCheck" and not automatic as with every other purchase I've made with PayPal, I don't know, but it's incredibly frustrating as I now would prefer to void the original transaction and just pay with a method where I can access my purchase instantly. Others have also said that their PayPal payment went through immediately? I've opened a support ticket but haven't heard back yet, probably because it is a Sunday and still relatively early here in EST. Could someone from Battlefront please advise how I can cancel these stupid "eCheck" PayPal orders and re-order using my debit card or another immediately payment method? 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted December 9, 2018 Share Posted December 9, 2018 29 minutes ago, jpm224 said: Also no link in the main upgrade confirmation: That is where the download link should be. Before you give up and wait for support check the My Orders page on your store account and view the details of that main upgrade order. The DL link should be there as well. In the end support will get things sorted... 0 Quote Link to comment Share on other sites More sharing options...
jpm224 Posted December 9, 2018 Author Share Posted December 9, 2018 9 minutes ago, IanL said: That is where the download link should be. Before you give up and wait for support check the My Orders page on your store account and view the details of that main upgrade order. The DL link should be there as well. In the end support will get things sorted... Yeah nothing there either. As per my previous post I suspect the PayPal "eCheck" payment is the issue here, as I can see the transaction also has not posted to my bank account yet either. Odd that I would receive the Battlefront receipts with no links and an activation code but oh well? Hopefully Battlefront can advise how I can cancel these and re-order with immediate payment. Product Name Price Quantity Total Shipment # 1 - Download item - no shipping requiredShipment status: Pending CMSF1 Base Game UpgradeCMSF1-UPBG Activation Code(s): xxxxxxxxxxxxxxxxxxx $15.00 (Not Taxable) 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted December 9, 2018 Share Posted December 9, 2018 Bummer. I was hoping for ya. I hope you hear back from support soon. 0 Quote Link to comment Share on other sites More sharing options...
jpm224 Posted December 9, 2018 Author Share Posted December 9, 2018 (edited) On the phone with PayPal now trying to void the original transactions, but they're saying only Battlefront can do that...then hopefully I can just re-purchase using a different payment method? It's even more confusing because I did receive Activation Codes for both the base game upgrade and Marines module, but no download link! Haven't heard back from support yet but I'm an impatient person . What a nightmare..... Highly recommend anyone to use ANYTHING OTHER THAN PAYPAL! Edited December 9, 2018 by jpm224 1 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted December 9, 2018 Share Posted December 9, 2018 I use PayPal connected to my credit card and have not faced this issue. 0 Quote Link to comment Share on other sites More sharing options...
jpm224 Posted December 9, 2018 Author Share Posted December 9, 2018 Got the download link from support, and both codes for base game upgrade and marines module upgrade worked. Orders on battlefront store page now correctly show as 'Completed'. Thanks John/Battlefront! Please close thread 0 Quote Link to comment Share on other sites More sharing options...
sburke Posted December 9, 2018 Share Posted December 9, 2018 39 minutes ago, jpm224 said: Got the download link from support, and both codes for base game upgrade and marines module upgrade worked. Orders on battlefront store page now correctly show as 'Completed'. Thanks John/Battlefront! Please close thread Very cool! Yeah you just confirmed for me not to select paypal going forward. I've kind of wondered about using it. 0 Quote Link to comment Share on other sites More sharing options...
Lethaface Posted December 10, 2018 Share Posted December 10, 2018 17 hours ago, sburke said: Very cool! Yeah you just confirmed for me not to select paypal going forward. I've kind of wondered about using it. I used paypal (coupled with my bank account through SEPA orso) without any issues. The order was initially listed as 'process', but I did receive an e-mail with download link. 0 Quote Link to comment Share on other sites More sharing options...
z1812 Posted December 10, 2018 Share Posted December 10, 2018 8 hours ago, Lethaface said: I used paypal (coupled with my bank account through SEPA orso) without any issues. The order was initially listed as 'process', but I did receive an e-mail with download link. Same here but coupled with my credit card. After CMSF1 and the Marines Module I have bought everything with PayPal. 0 Quote Link to comment Share on other sites More sharing options...
Vet 0369 Posted December 11, 2018 Share Posted December 11, 2018 On December 9, 2018 at 12:29 PM, sburke said: Very cool! Yeah you just confirmed for me not to select paypal going forward. I've kind of wondered about using it. Don't let the OP's experiences put you off on PayPal. PayPal has a number of different options. For example, I have mine set to a credit card as default, but if I'm buying from a company that uses a different currency, then I use a direct bank draft to avoid the "Currency Conversion Fee" that credit card companies use to rip us off. I've never noticed the e-check option though. 1 Quote Link to comment Share on other sites More sharing options...
GAZ NZ Posted December 25, 2018 Share Posted December 25, 2018 I had the same thing happen I bought the game with paypal and have no download link This is total BS 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted December 26, 2018 Share Posted December 26, 2018 Tell support. That way they can fix you up and look at the root cause. 0 Quote Link to comment Share on other sites More sharing options...
Lethaface Posted December 26, 2018 Share Posted December 26, 2018 On 12/25/2018 at 5:12 AM, GAZ NZ said: I had the same thing happen I bought the game with paypal and have no download link This is total BS Not in your e-mail? That's where I got mine. Used paypal too, without problems (it's coupled with my bank account). 0 Quote Link to comment Share on other sites More sharing options...
GAZ NZ Posted December 28, 2018 Share Posted December 28, 2018 I bought the $25 version not the $35 version $35 comes with base game download Thats the issue Paypal is fine BF helped me out and all sorted cheers 0 Quote Link to comment Share on other sites More sharing options...
A Canadian Cat Posted December 28, 2018 Share Posted December 28, 2018 Oops that would do it. Glad you're sorted 0 Quote Link to comment Share on other sites More sharing options...
ncc1701e Posted January 13, 2019 Share Posted January 13, 2019 The same thing happened to me but for the record for others, at the same time, you will receive an email with the download link. Check that this email is not in your spam list ! 0 Quote Link to comment Share on other sites More sharing options...
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