19191919zd Posted September 3, 2018 Share Posted September 3, 2018 I'bought a copy of CMBS on 09,01. But till now, my order status is still "Process" and I cannot find my download URL on the order page. What should I do? 0 Quote Link to comment Share on other sites More sharing options...
sburke Posted September 3, 2018 Share Posted September 3, 2018 open a ticket with the helpdesk. They can get you sorted https://battlefront.mojohelpdesk.com/ 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 (edited) I tried to create a ticket, however, a staff only replied me with "Duplicate" and closed my ticket. What can I do now to get my problem resolved? The answer of the staff is here: Edited September 3, 2018 by 19191919zd 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 And this is what it looks like on my order page: 0 Quote Link to comment Share on other sites More sharing options...
sburke Posted September 3, 2018 Share Posted September 3, 2018 33 minutes ago, 19191919zd said: And this is what it looks like on my order page: directly below CMBS-BGV4 and above activation codes should have been a link to Download. Did you delete that from the screenshot or is it just not there? 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 It is just not there. 0 Quote Link to comment Share on other sites More sharing options...
sburke Posted September 3, 2018 Share Posted September 3, 2018 okay, I'll ping someone on this. Not sure why you haven't heard from helpdesk, but you should soon. 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 Thank you so much for your kind help! 0 Quote Link to comment Share on other sites More sharing options...
Schrullenhaft Posted September 3, 2018 Share Posted September 3, 2018 (edited) Do you have more than one ticket submitted ? If not, submit another one (just don't submit many or they may get tossed as duplicates). You may need to provide the method of payment used, etc. The 'order code' (CMBS-BGV4) suggests that this a product with a download. In the United States it is a holiday weekend (Labor Day), so that could delay things, though typically with a download no one should need to fulfill the order. I would guess that there may be an issue with the payment processing (possibly due to the holiday or some other issue). Edited September 3, 2018 by Schrullenhaft 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 I once thought that it was because that the staffs was just dealing with my order, but nearly three days has past since I submit my purchase order now. 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 I just submitted 2 minutes ago, Schrullenhaft said: Do you have more than one ticket submitted ? If not, submit another one (just don't submit many or they may get tossed as duplicates). You may need to provide the method of payment used, etc. The 'order code' (CMBS-BGV4) suggests that this a product with a download. In the United States it is a holiday weekend (Labor Day), so that could delay things, though typically with a download no one should need to fulfill the order. I would guess that there may an issue with the payment processing (possibly due to the holiday or some other issue). Thanks, but I think there is nothing wrong in my payment process since I've already got my activation code. 0 Quote Link to comment Share on other sites More sharing options...
Schrullenhaft Posted September 3, 2018 Share Posted September 3, 2018 You got your activation code already, via email I assume ? Is it simply not showing up in the store website with the download link ? If you received an email, does it have a download link within it (typically the URL should mention 'battlefront.sharefile.com') ? 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 Nope, the code is simply listed on my order page and I haven't receive any e-mail till now. 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 (edited) And I can find my download link nowhere on the order page of the store website, just like what I've showed on this screenshot of my store page: Edited September 3, 2018 by 19191919zd 0 Quote Link to comment Share on other sites More sharing options...
Schrullenhaft Posted September 3, 2018 Share Posted September 3, 2018 There MAY be a snafu in the website and the way certain orders are processed. Was your order simply a 'download only' or was there a physical product involved too ? The 'Download for International' text in your order is new to me, which suggests that it is somehow a different download URL (though it may not be). I don't know why your ticket was replied to with 'duplicate' and then closed, but it is possible that was simply a mistake. Depending on what Steve is doing this holiday you may get an answer later today or possibly tomorrow. Don't worry, you will get your software. There has just been a hiccup in delivery that had some unfortunate timing (US holiday). 0 Quote Link to comment Share on other sites More sharing options...
19191919zd Posted September 3, 2018 Author Share Posted September 3, 2018 Well, I 'm pretty sure that I chose "Download Only" when purchasing the game. And I guess that it finally turned into "Download for International" simply because that I don't live in the US. Thank you so much for your help and I'll try to wait for some answer in the coming US Labor Days. 0 Quote Link to comment Share on other sites More sharing options...
hedgehobbit Posted September 7, 2018 Share Posted September 7, 2018 The exact same thing happened to me. Order number 323386 0 Quote Link to comment Share on other sites More sharing options...
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