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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them

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Hey all,

Bought CMBS a couple of days ago (+ module expansion and upgrade to engine v.4), great game so far - thing is it keeps crashing.. Multiple times per day

Spec:

Windows 10 pro x64

Ryzen 1800X

GeForce 1060 6GB - driver : 391.01

32GB RAM

No extra AV - just windows defender

 

Haven't tried anything funny e.g. edit the memory, no mods. Occasional alt+tabbing (never had a crash when alt+tabbing). Settings = all to highest.

The dev(s) have some rather meaningful exceptions, no readable text, all numbers, look different every time, same generic reason (unhandled exception, different libraries mentioned every time). Haven't found a coredump anywhere

 

any ideas?

Thx

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I posted this in the Tech Support sub-forum, but in case you miss it there:

 

There is NO subform for 2.10 tech support. If you're looking for help from the community for the CM series (CMBN, CMFI, CMRT, CMFB, CMBS, CMSF, CMA), then this is the place to post it.

Have you added exclusions to Windows Defender for the CM games ? Typically such interference usually results in the game not being able to launch, but it may be worth it otherwise just in case something else is happening that may be due to Windows Defender.

What ARE the libraries that are mentioned in your 'unhandled exceptions' ? If they're different every time, then I would guess that you might have a problem with your system rather than CM (CM is just running into the issue, though it is only a 32-bit program). You may want to run some memory diagnostics (such as Memtest86) and see if that comes up with anything. Some test are possible to fail even with good memory (certain 'Hammer' tests), but you'll want to pay attention to anything that fails.

If the memory tests fail to find any faults, then please get some more details on the crashes, possibly several of them if the errors are different.

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Hey @Schrullenhaft - o/s has been running fine, it's only cmbs that's crashing. Hardware is fine too - I use this box all the time/to it's full potential so if it was the memory etc the problem would occur outside cmbs. I haven't added any exceptions for the game - to be fair unless i see any reason to, i probably won't - there hasn't been any logs from defender implying it's blocking something etc

I'm not a windows expert but i think "Event ID 1000 – Application Error" is usually an unhandled exception on the application side? Here's some examples:

I'm happy to try to get a dump for one of the devs if they want to doublecheck about nvoglv32.dll error codes - typically it's access violation unhandled exceptions from what i see on their development forums, but i'm no windows dev and i'll leave that to the pros..

 

- System
   
- Provider
      [ Name] Application Error
   
- EventID 1000
      [ Qualifiers] 0
   
  Level 2
   
  Task 100
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2018-04-02T18:16:05.161799400Z
   
  EventRecordID 17541
   
  Channel Application
   
  Computer DESKTOP
   
  Security
- EventData
      CM Black Sea.exe
      0.0.0.0
      58f8cbd6
      unknown
      0.0.0.0
      00000000
      c0000005
      cccccccc
      2e28
      01d3ca867fe7b5b2
      C:\Program Files (x86)\Battlefront\Combat Mission Black Sea\CM Black Sea.exe
      unknown
      dbefa7cf-b155-4613-b726-c2e9fc376a0f
       
       

 

---------------------------------------------------------------------------------

 

      CM Black Sea.exe
      0.0.0.0
      58f8cbd6
      nvoglv32.dll
      23.21.13.9101
      5a906832
      c0000005
      00a0177b
      15dc
      01d3ca568c1e771f
      C:\Program Files (x86)\Battlefront\Combat Mission Black Sea\CM Black Sea.exe
      C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvoglv32.dll
      0bb7d1f5-7f93-46bd-9d53-d83d0eacc1bd
       
     

 

 

 

 

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thanks @Muzzleflash1990 - it is indeed an exception thrown by the nvidia driver, so the devs of the game will have to take a look i guess. Slightly worrying that people have been reporting this since Feb :S hope i'm not going to be stuck in this situation for months on :S

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Posted (edited)

I have a several CMFI errors recently that matches the with nvoglv32.dll . I am guessing that stands for NVidia OpenGL (something v32).

Faulting application name: CM Fortress Italy.exe, version: 0.0.0.0, time stamp: 0x58d2bf4d
Faulting module name: nvoglv32.dll, version: 23.21.13.9077, time stamp: 0x5a67b418
Exception code: 0xc0000005
Fault offset: 0x009fc348
Faulting process id: 0x63c
Faulting application start time: 0x01d3c78959ecb8a5
Faulting application path: C:\Games\Combat Mission Fortress Italy\CM Fortress Italy.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvoglv32.dll
Report Id: a5d9e6d0-4c25-41ea-ba08-43bea800abaa
Faulting package full name:
Faulting package-relative application ID:

For both CMFI and CMBS I have quite a regular list of events related to application hangs / stopped interacting. Here is one:

The program CM Black Sea.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2b20
 Start Time: 01d3c2d0c2bf27d7
 Termination Time: 3
 Application Path: C:\Games\Combat Mission Black Sea\CM Black Sea.exe
 Report Id: 3150dc87-7df8-47f6-885d-1e110ab73cb8
 Faulting package full name:
 Faulting package-relative application ID:

Though the root cause could be the same for both, especially if the reason is interaction with drivers.

Edited by Muzzleflash1990

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@Muzzleflash1990 , thx for pitching in - i also just noticed we're both on amd64 - hope some dev will pick this up :)

p.s. regarding the application becoming non-responsive etc: i found that sometimes (mostly when saving) cmbs freezes for unusually long time e.g. >10 seconds. if i start clicking on things then i'll get the windows pop-up with 'blahblah has stopped responding' etc. , however,  If I don't click anywhere/don't hit any keys and just wait a bit without touching the mouse or keyboard then the game will recover. It's really odd as the box i'm using is pretty decent spec - i opened the windows resource monitor and there's hardly any i/o etc while this is happening

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I don't think that the issue actually correlates to the Ryzen or AMD64 instruction set since I believe some other users in the other thread are using Intel CPUs (I believe). Perhaps trying a slightly older video driver and see what happens:

388.71 WHQL (Win 10, 64-bit)

The 'non-responsiveness' during a game save has been something that has occurred for a long time intermittently to users. I don't know what the culprit may be in this case, but it could be (strangely) video driver related rather than actually I/O-disk related.

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About amd64, that just refers to the CPU instruction set. Since everyone on Windows (gaming at least) are running 64 bit, all are using amd64 instruction set. But unlike you I have an Intel CPU.

I know about the non-responsiveness. However, some of those do not recover, and those are the ones in my log.

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Interesting. I wouldn't have suspected that an Nvidia graphic setting would result in crashing. Sub-optimal graphics appearance or performance, yes, but not crashing. Do you know which particular setting made the difference ?

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yeah, i believe it was texture filtering. Trees with the current settings don't look like they're being drawn from scratch every time i move the camera around, graphics look way better and the game is smoother. Enabling fxaa related options would result in blurry pre-combat screens (some menus etc)

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