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      Special Upgrade 4 Tech Tips   12/27/2016

      Hi all! Now that Upgrade 4 is out and about in large quantities we have now discovered a few SNAFUs that happen out in the scary, real world that is home computing.  Fortunately the rate of problems is extremely small and so far most are easily worked around.  We've identified a few issues that have similar causes which we have clear instructions for work arounds here they are: 1.  CMRT Windows customers need to re-license their original key.  This is a result of improvements to the licensing system which CMBN, CMBS, and CMFB are already using.  To do this launch CMRT with the Upgrade and the first time enter your Engine 4 key.  Exit and then use the "Activate New Products" shortcut in your CMRT folder, then enter your Engine 3 license key.  That should do the trick. 2.  CMRT and CMBN MacOS customers have a similar situation as #2, however the "Activate New Products" is inside the Documents folder in their respective CM folders.  For CMBN you have to go through the process described above for each of your license keys.  There is no special order to follow. 3.  For CMBS and CMFB customers, you need to use the Activate New Products shortcut and enter your Upgrade 4 key.  If you launch the game and see a screen that says "LICENSE FAILURE: Base Game 4.0 is required." that is an indication you haven't yet gone through that procedure.  Provided you had a properly functioning copy before installing the Upgrade, that should be all you need to do.  If in the future you have to install from scratch on a new system you'll need to do the same procedure for both your original license key and your Upgrade 4.0 key. 4.  There's always a weird one and here it is.  A few Windows users are not getting "Activate New Products" shortcuts created during installation.  Apparently anti-virus software is preventing the installer from doing its job.  This might not be a problem right now, but it will prove to be an issue at some point in the future.  The solution is to create your own shortcut using the following steps: Disable your anti-virus software before you do anything. Go to your Desktop, right click on the Desktop itself, select NEW->SHORTCUT, use BROWSE to locate the CM EXE that you are trying to fix. The location is then written out. After it type in a single space and then paste this:

      -showui

      Click NEXT and give your new Shortcut a name (doesn't matter what). Confirm that and you're done. Double click on the new Shortcut and you should be prompted to license whatever it is you need to license. At this time we have not identified any issues that have not been worked around.  Let's hope it stays that way Steve
    • Battlefront.com

      Forum Reorganization   10/12/2017

      We've reorganized our Combat Mission Forums to reflect the fact that most of you are now running Engine 4 and that means you're all using the same basic code.  Because of that, there's no good reason to have the discussion about Combat Mission spread out over 5 separate sets of Forums.  There is now one General Discussion area with Tech Support and Scenario/Mod Tips sub forums.  The Family specific Tech Support Forums have been moved to a new CM2 Archives area and frozen in place. You might also notice we dropped the "x" from distinguishing between the first generation of CM games and the second.  The "x" was reluctantly adopted back in 2005 or so because at the time we had the original three CM games on European store shelves entitled CM1, CM2, and CM3 (CMBO, CMBB, and CMAK).  We didn't want to cause confusion so we added the "x".  Time has moved on and we have to, so the "x" is now gone from our public vocabulary as it has been from our private vocabulary for quite a while already.  Side note, Charles *NEVER* used the "x" so now we're all speaking the same language as him.  Which is important since he is the one programming them
Darmok54

CMBS won't run

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At IanL's suggestion I'm putting this here, so apologies for repeating the post from the CMBS forum.

I picked up a copy of this today but when trying to run the program or the activation utility I get this message (see attached) and immediate CTD.

Please help! 

I have an i7-7700, GTX 1080, Windows 10, demo ran like butter. 

I have opened a support ticket as well. 

IMG_9387.jpg

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1 hour ago, Sgt.Squarehead said:

Is it my imagination or does that error refer to the Source SDK from Valve?  Some sort of conflict perhaps?

https://developer.valvesoftware.com/wiki/SDK_Installation

Could be but I wouldn’t think so, I certainly never (intentionally) installed that. Is there a way I could check? What does the SDK do? I’m confused because I don’t have a c/edisk directory. I have Steam but it’s installed on a different drive, and looking online the one and only place I’ve ever seen this error referred to is for CMBS. 

Even if there were a conflict though wouldn’t it interfere with the demo too? The demo runs fine.

(sorry, I am the OP, I was having email issues so I have two accounts) 

Edited by CaptainKoloth

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There is mention of 'GS5' in the path that the error references, which appears to be related to the copy-protection system that CMBS uses. The original thread for this issue mentions the only other report of this problem (on the forums), which one user mentioned the Nahamic audio control software (that came with some MSI motherboards and laptops, among others). I can only guess that there is some software on the computer that is interfering with the copy-protection system. Perhaps post a screenshot of the Task Manager's 'Processes' tab (or multiple screenshots to show all of the loaded executables). This should be accessible by Ctrl-Alt-Del and then selecting 'Task Manager' and then going to the Processes tab. If you do screen shots, you'll need to paste the first one into some sort of document before scrolling down the list and taking the next screenshot.

I believe that the Demo may have a similar copy-protection incorporated into it, but it doesn't call up any sort of licensing function. What security software (anti-virus and/or firewall) are you running ? 

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1 hour ago, Schrullenhaft said:

There is mention of 'GS5' in the path that the error references, which appears to be related to the copy-protection system that CMBS uses. The original thread for this issue mentions the only other report of this problem (on the forums), which one user mentioned the Nahamic audio control software (that came with some MSI motherboards and laptops, among others). I can only guess that there is some software on the computer that is interfering with the copy-protection system. Perhaps post a screenshot of the Task Manager's 'Processes' tab (or multiple screenshots to show all of the loaded executables). This should be accessible by Ctrl-Alt-Del and then selecting 'Task Manager' and then going to the Processes tab. If you do screen shots, you'll need to paste the first one into some sort of document before scrolling down the list and taking the next screenshot.

I believe that the Demo may have a similar copy-protection incorporated into it, but it doesn't call up any sort of licensing function. What security software (anti-virus and/or firewall) are you running ? 

Here's a screenshot of every process I have running. I have Norton, but it always gives me a message if it blocks something and I exempted that folder from it so I don't think it should be that. 

screen1.png

screen2.png

screen3.png

screen4.png

screen5.png

screen6.png

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I figured it out! On the theory that, as with the other case, an audio program might be interfering, I closed Sonic Studio 2. Once I did that, it worked. So that was the interfering program. It must have indeed been interfering with the DRM since the demo worked with Sonic Studio 2 on. So if anyone else encounters this problem in the future, look for Sonic Studio 2 or similar audio management program. Sonic Studio 2 is an Asus program that came with my gaming computer so I suspect people with gaming PCs may be especially vulnerable to this problem (as with the aforementioned MSI issue).

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